UPP - Technical Services Manager

UPP - Technical Services Manager

TECHNICAL SERVICES MANAGER SOUTH UNIVERSITY PARTNERSHIPS PROGRAMME

CANDIDATE BRIEFING PACK

JUNE 2019

UNIVERSITY PARTNERSHIPS PROGRAMME

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Introduction to University Partnerships Programme

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Our Partnerships

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The Student Experience

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UPP Management

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The role of the Technical Services Manager

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Job description and person specification

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Organisation Chart

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Benefits of working at UPP

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Further Information and Application Process

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UNIVERSITY PARTNERSHIPS PROGRAMME

Introduction

University Partnerships Programme UPP

We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 35,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 world-leading universities. With over 800 employees, since 1998 UPP has invested well over £2.5bn in the UK higher education sector and provided homes to over 310,000 students. We create bespoke, long-term partnerships which enable universities to make the most effective use of their assets, free up resources and improve student services. We fund, design, develop and operate high-quality and affordable accommodation on campus and deliver the very best student experience in partnership with universities. Our unique partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We fund, design and build new on-campus residential and academic accommodation infrastructure, complete estate transfers and operate facilities over the long-term. Our transactions are typically undertaken on a demand-risk-transfer basis through a non- recourse approach, with the asset returning to the university in an agreed condition at the end of the concession. We encourage our partners to take an equity share in the project company so that both parties benefit from the successful delivery and performance of the accommodation, with interests aligned over the life of the partnership.

University of London

Our Vision

To be the UK’s leading student accommodation provider working with the trust and confidence of our university partners. To deliver on this ambitious vision, we have three strategic aims: 1. To drive operational excellence throughout our Business. 2. To delight our university partners through the services we provide to them and their students. 3. To generate value for our investors to enable them to further invest in the growth of our Business. To achieve the aims, we all need to focus on six strategic priorities: 1. Student experience – to provide an easy-to-access, reliable and excellent student experience. 2. Partnership – to develop and maintain highly-effective university partnerships. 3. Our people – to develop a safe, highly-engaged, skilled and collaborative organisation. 4. Accommodation – to apply effective asset management to provide good-quality accommodation. 5. Continuous improvement – to promote a culture of continuous improvement by embracing technology, innovation and efficiencies. 6. Development – to ensure highly-effective development, design and construction capabilities.

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UNIVERSITY PARTNERSHIPS PROGRAMME

In Partnership, for the long term.

We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 15 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2.5billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.

Our University Partners

Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1172 Rooms / FM Services

4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services

1310 Rooms / FM Services

4402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

Plymouth University University of Exeter

1754 Rooms / Academic / FM Services 2569 Rooms / Academic / FM Services

University of Kent

1840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2223 Rooms / FM Services

4971 Rooms / Accommodation Office / FM Services

University of York

1043 Rooms / FM Services

University of London

1200 Rooms / FM Services (511 due to open summer 2019)

University of Hull

602 Rooms (860 due to open September 2019)

Swansea University

2,021 Rooms / FM Services

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UNIVERSITY PARTNERSHIPS PROGRAMME

Student Experience

Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view. Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in. Listening, responding, adapting Students can be demanding and their needs constantly evolve.

Long-term, stable growth

Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement

UNIVERSITY PARTNERSHIPS PROGRAMME

The Role of the Technical Services Manager

University Partnerships Programme (UPP) works in partnership with universities to provide a service that includes the funding, design, build, management and operation of residential student accommodation and academic buildings. UPP is the largest partnership provider of student accommodation in the country. It currently owns, operates or has under construction over 35,000 rooms in operation or under construction for 15 university partners, has invested over £1 billion in the sector and has an impressive pipeline of potential projects. UPP Residential Services Limited (URSL) primarily delivers a full range of Facilities Management (FM), and Asset Management services to the university sector. URSL’s aim is to be the leading provider of quality accommodation and estate management services in partnership with the Higher Education Sector. At each university partnership URSL supply a local team, which manages, and provides services for, the scheme to which they are assigned. The team provides the day-to-day face of the partnership, providing a high level of customer service and effective and efficient facilities management, ensuring every aspect is delivered to URSL’s high standards in order to support the Student Experience. The Technical Services Manager will operate across the southern region of the UPP portfolio, covering a geographical area from the University of Kent across to Plymouth University.

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UNIVERSITY PARTNERSHIPS PROGRAMME

Job Description Employer:

UPP Residential Services Limited

Location:

London or South Commercial

Business Unit: Job Title: Reports To: Direct Reports:

Technical Services Manager URSL Commercial Director

n/a (regular contact with maintenance teams)

Job Purpose To lead on all technical service matters within URS, as the technical expert you will ensure the hard facilities management services are delivered to the required company and legislative standards. To provide advice and guidance to the operational teams on technical matters, work in conjunction with the URSL Sinking Fund team in respect of lifecycle works, the UPL Construction teams in terms of building and asset specifications, new build handover and construction defect programmes, the UPP Health Safety and Environmental team ensuring all work elements are delivered in line with UPP’s Health and Safety policies and procedures. In addition the post holder is responsible for supporting the UPP Group growth strategy. The Technical Services Manager (TSM) reports to the URSL Commercial Director. Whilst there is no direct line management responsibilities, regular contact with the site based teams will be required, including attending the established national URSL Technical Services Forum. The focus of the Forum is to create and maintain a high performing community, dedicated to delivering engineering excellence. Roles and responsibilities Working in conjunction with Technical Services colleagues: Development of Building Services Policies • Own and support the Building Services Procedures providing direction and clarity to the site operational teams • Continually ensure that practices, policies, strategies and services represent UPP’s best interests and that company policy is in keeping with current legislation, standards and codes of practice • Prepare and put in place policies to ensure Building Services installations are compliant with legislation, company policy and local SLAs • Own and support the relevant URSL PPM schedules and ensure plans are in place to monitor and review delivery of obligations • Own and support the development of Maintenance SOPs ensuring equipment and installations are maintained in line with legislation, standards and codes of practice.

Delivery/Performance • Own, support and update the UPP business strategy on the provision and maintenance of Building Services, including the review and appraisal of current and new Building Services contractors • Provide regular reports on Building Services’ performance highlighting where risk and opportunities exist • Benchmark UPP Building Services against industry standards advising improvement plans where necessary • Keep abreast of latest technologies and particularly those associated with energy and carbon reduction and renewable energy sources • Provide advice to site General Managers and Maintenance Managers on technical and compliance issues • Play an active role in enhancing the URSL Technical Services Forum. Sinking Fund • Assess the condition of existing plant and input into condition survey budgeting and priorities • Approve the design and specification of any new plant being proposed for replacement • Review the efficiency of existing plant and look at new innovative designs to improve efficiency at end-of-life replacement • Review effectiveness of existing plant maintenance regimes and make necessary recommendations for improvement to prolong lifecycle and reduce risk • Review, prepare and instigate M&E handover procedures in conjunction with UPL • Review commissioning process and advise URSL on acceptance at handover • Review of O&M manuals ensuring they are compete and suitable and sufficient to enable URSL to manage the facilities • Co-ordinate the creation of an asset >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18

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