Whistl Mag Winter_2015_FINALV8

Whistl magazine Winter 2015

packets & parcels, Your all sorted

Interviewwith BarneyHosey of Brightsource

WHO’S LOOKINGAT YOUR DOORDROPS NEWCATALOGUE TRIAL NEWHYBRIDMAIL SERVICE INDUSTRY NEWS

WATCH THE ANIMATIONNOWAT WWW.WHISTL.CO.UK/HYBRID

Wells Said

I’mpleased to report that themanagement buyout of Whistl was completed in October, and our focus is now firmly fixed on driving the business forward. Our friends at PostNL are backing us with a retained shareholding, but the business is now under the direction of our long-established, successful management team, of which I’m proud to be part. Innovation and enterprise has always been at our core, and we’re taking that spirit into 2016 with a string of new product/service launches built around customer needs – PAYG hybrid mail (see opposite) is just the start. This follows hard on the heels of the roll-out of our new, fully-fledged nationwide Packets & Parcels service, with significant benefits for the burgeoning e-commerce sector. Read about that on pages 4/5. Together with significant planned developments in our establishedmarkets of Mail and Doordrop Media, it means we have a busy 2016 ahead of us. Throughout, you can rest assured that we will be keeping our eye on the ball – by providing you with industry-leading service standards that more than repay your trust in us.

New pay-as- you-go hybrid mail service

In the same way that hybrid cars are making inroads into the market, nowmany organisations are looking into hybridmail. The convenience of ‘outsourcing’ mail production is a big factor, but cost is the main driver – with total costs for a hybridmail item less than the price of a 2 nd class stamp, compared to in-house printing/stuffing/ franking estimated at £1.13 per item. Now it’s even easier to take advantage of our proven hybridmail solution, with the launch of our pay-as-you-go service. It’s a great way to trial this fast-growing desktop-to-doormat format, suitable for all postal users frommajor organisations to one-man-bands. Our new animation at www.whistl.co.uk/hybrid is a great introduction to hybridmail, whilst you can find out more about pay-as-you-go by calling 01628 879605 or e-mailing [email protected] . “ We were thrilled with howmuch support we received when implementing the hybrid mail solution, and the results we have achieved are beyond our expectations in terms of increased efficiency and cost savings.”

NickWells Chief Executive Whistl

Sharne Brown, Category Manager-Operations, Ikano

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Whistl Magazine • Winter 2015

NEWS

DOORDROPS DID YOU KNOW...? Our ‘intelligent doordrop’ approach uses analytical insights to pinpoint target audiences. Every day we unearth fascinating facts about behavioural habits and spending patterns in the UK…

Crowning achievement

“As with all of the public sector, we are under pressure to save money and become more efficient. Whistl has helped us achieve excellent efficiencies and cost-savings with our post”.

At Whistl, our specialist Public Sector team has been providing innovative services to central and local government, the NHS and the education sector for over seven years. Now we’re delighted to have been awarded a place on the Crown Commercial Services (CCS) Postal Goods and Services Framework, under the five lots shown. The CCS works across government and the public sector, helping to procure everything from stationery to temporary staff – with the aim of improving the quality of service delivery and saving money for the taxpayer. If you’d like to find out more about our extensive services for the public sector, please phone 01628 879611 or e-mail [email protected]

THE AVERAGE PAID FOR A CRUISE HOLIDAY IN 2014 £1379

1 IN 5

UK HOUSEHOLDS DO NOT HAVE

CONTENTS INSURANCE

University Hospital Southampton NHS Foundation Trust.

THE GENERAL ELECTION HAS BEEN HELD ON A THURSDAY SINCE 1931

1 IN 4

BRITONS DONATED TO THE NEPAL EARTHQUAKE APPEAL WITHIN A FORTNIGHT OF LAUNCH

Lot 1 Collection and delivery; bulk, standard mailings.

Whistl are delighted to have been awarded a place on the Crown Commercial Services (CCS)

Lot 2 On-site hybrid mail solutions;

printing on-site and delivery of mail.

Postal Goods and Services Framework, under the five lots listed here.

Lot 3 Off-site hybrid mail solutions; printing, addressing and enveloping off-site and delivery of mail. Lot 4 International mail services; global delivery service available including; bulk, standard mailings. Lot 7 Off-site inbound mail solutions; mail can be opened, scanned and digitised

AN ESTIMATED 3 MILLION UK PEOPLE WOULD BENEFIT FROM WEARING A HEARING AID, BUT DON’T

SINCE 1985, UK PIZZA LOVERS HAVE CONSUMED ENOUGH DOMINOS TO STRETCH ROUND THEWORLD 20 TIMES

off-site before being distributed, also includes archiving, destruction, indexing and screening services.

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Whistl Magazine • Winter 2015

packets & parcels, Your all sorted

Organising and tracking delivery with numerous carriers can be a hassle, not tomention a drain on time.

The good news is that Whistl can manage the entire process for you. Our new Tracked Services offer all sorts of benefits for regular senders. You only have one person to call, one daily collection to get ready for and one IT system that integrates with yours. We do all the rest. We collect all your items, select which of our delivery partners is right for each individual item, then hand over to that partner for final delivery. This multi-routing approach is efficient and economical, and it also means we can cope with peak periods – vital in the weeks before Christmas. It also means you can offer your customers a choice of delivery options at the checkout with various levels of tracking and timedoptions. If you’d like to find out more simply get in touch with your account manager who will be happy to help.

European B2C e-commerce sales increased by more than 14%, reaching €423.8 bn

4 billion+ of parcels were sent in Europe in 2014

60% of the European B2C ecommerce market is accounted for by the UK, Germany and France

(source European B2C E-commerce Report 2015)

(source European B2C E-commerce Report 2015)

€1.27 trillion sales were made online in 2014

70million e-commerce items were handled by Whistl this year

(source European B2C E-commerce Report 2015)

(source Asendia)

4 Whistl Magazine • Winter 2015

Keep on track

THREE GREATWAYS TO KEEP TRACK OF YOUR DELIVERIES INSIGHT Ideal for low value basket items, our 2-3 day Insight service is a part-tracked solution providing visibility across the Whistl network. TRACKED Ideal for both packets and parcels that do not require a signature, this 2-3 day delivery service offers full end-to-end tracking. PREMIUM TRACKED Ideal for more urgent or valuable items, our Premium Tracked service offers next day, next day by noon and Sunday delivery with the option of a signature on delivery. ➜ Build trust with reliable delivery provided by experienced carriers including proof of delivery ➜ Choose from a complete range of integration options that suit your requirements ➜ Keep updated with online tracking via a user-friendly tracking portal ➜ Increase brand loyalty with branded emails that keep your customers notified ➜ Provide great customer service with more choice at the checkout DELIVERING RELIABILITY

Whether it’s speed, economy or a signature on delivery, you can choose froma range of options withWhistl’s tracking solutions. It gives you the flexibility to deliver each item in the most appropriate, cost-effective way whilst providing customers with more choice at the checkout. From low-value large letters to premium time- sensitive next day delivery, our tracking services are available every day of the week and all accessible via our user-friendly tracking portal. To find out more contact your account manager today or visit www.whistl.co.uk

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Whistl Magazine • Winter 2015

Barney Hosey, Managing Director of marketing and technology company Brightsource talks toWhistl magazine editor NatalieWalker about the importance of >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

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