QMUL - Retail Manager

QMUL - Retail Manager

Retail Manager (QM Food) Candidate Information Pack

Queen Mary University of London is one of the UK’s leading research-focused higher education institutions. With over 27,000 students, 4,600 staff and an annual turnover of £474m, of which £105m is research income. We are one of the largest University of London colleges.

Contents

• Welcome to Queen Mary University of London • Job Description • Person Specification • Further Information and How to Apply

Welcome to Queen Mary University of London

Queen Mary University of London teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering.

Based in a creative and culturally diverse area of east London, the main site in Mile End is one of the largest self-contained residential campuses in the capital.

Our research excellence

Queen Mary has made a strategic commitment to the highest quality of research. The University has invested in this principle by systematically recruiting the best academics in their disciplines from around the world.

The results of the most recent national assessment of research – the Research Excellence Framework (REF 2014) – have confirmed its place in the very top group of research-led universities in the UK.

Overall it was ranked 9th in the UK among multi-faculty universities and 5th in the UK for the percentage of our 3* and 4* research outputs.

Russell Group institution

Queen Mary is one of 24 leading UK universities represented by the Russell Group, that are committed to maintaining the very best research, an outstanding teaching and learning experience, excellent graduate employability and unrivalled links with business and the public sector.

High-quality learning experience

Queen Mary offers students a stimulating, supportive and high-quality learning experience, with teaching inspired by our world-leading research.

QMUL have invested in new facilities over the past five years to offer its students an exceptional learning environment. Recent developments include the £39m Graduate Centre, providing 7,700 square metres of learning and teaching space, and the new Dental Hospital, home to the Institute of Dentistry, the UK’s first new dental school in forty years. Future developments include the planned new school of Business and Management (8,500 square metres).

Duties and Responsibilities

Job Description

Job Title:

Retail Manager (QM Food)

Department:

Professional Services / Estates & Facilities Directorate / Catering & Hospitality

Reports to:

Head of Catering and Hospitality)

Grade:

5 (Full Time) Permanent

Appointment period:

Current Location:

Mile End

Job Context

The Retail Manager, QM Food, will lead on the front of house service delivery for the restaurants and cafes in scope (The Curve, SCR, People’s Palace Café, Muccis, Grad Centre Café and the Nucleus) and will form part of the senior management team within QM Food (Retail & Hospitality). The job context will include new retail outlets coming on-line to include a café in the new Business School at Mile End, a food operation within Dept W in Whitechapel, and a potential new opening in the Queen’s Building at Mile End.

Job Purpose

The Retail Manager purpose is to deliver a best in class service for students, staff and visitors, ensuring that the retail offer is fit for purpose, with ‘best in class’ customer service delivery and consistent financial performance. The offers will need to be diverse to match the evolving customer needs, with innovation interwoven into the operation, to introduce high street retail practices into the current offer to include demand management, offer development, consistency of service, brand alignment and digital implementation.

Main Duties & Responsibilities

To lead the front of house retail staff across the outlets on the Mile End and Whitechapel, to ensure they are trained, coached and managed to deliver best in class retail services. To ensure that the retail offer is tailored to the customer needs in each location to include diversity of offer, suitable price points, effective gross margins and customer satisfaction. To deliver the financial plan for the retail outlets covering sales, gross profit and stock control. This is £2m per annum currently, with the aim of growing retail sales to £4m within 3 years of operation. To promote the retail offer on an ongoing basis with a rolling 12 month promotional calendar supported by daily social media activity. To participate in inclusive leadership activity with the senior management team within QM Food, working closely with the Head of QM Food, the Exec Head Chef and the Hospitality Manager. To have responsibility for the health and safety of the front of house retail operation, ensuring compliance with industry guidance and legislation e.g. HACCP To manage the in scope suppliers for the retail operation to ensure products are in line with specifications and production equipment is maintained.

To act as the knowledgable client for outlet refurbishments.

To plan for new openings planned for retail units within the Queen Mary campuses.

Duties and Responsibilities

Person Specification

This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.

Requirements

Essential / Desirable

Qualifications Degree or equivalent experience in a relevant subject

E E E E E E E E E E E E E E E

Food Handling Qualification

Experience/ Knowledge

Considerable experience in retail management

Experience working in a similar role within the high street or University sector Experience in managing/training/coaching a large catering and hospitality team

Experience of opening new retail outlets

Experience of financial delivery for a retail operation Passionate people person, skilled in motivating colleagues

Ability to build positive, productive working relationships across all levels

Skills/Abilities Excellent communication and interpersonal skills

Good conflict resolution and complaints management skills

Ability to work well under pressure and manage multiple priorities effectively Ability to self-motivate and work both independently and as a team player

Other

Flexible, solution orientated approach

Able to work flexible hours

*The ability to meet UK ‘right to work’ requirements. E * The University has a legal responsibility to ensure that all potential employees can provide documentary evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for interview will be ask to bring their passport or another acceptable form of evidence to verify their right to work. Essential/Desirable: E = Essential: Requirements without which the job could not be done. D = Desirable: Requirements that would enable the candidate to perform the job well.

“The food & wine were delicious & much appreciated by our guests. A big thank you to the catering staff”

Further Information and How to Apply A wide range of benefits are available, this includes 30 days annual leave (plus University closure days and public holidays), a defined benefit pension scheme and also an interest-free season ticket loan. For further details of the benefits of working at QMUL please visit http://www.hr.qmul.ac.uk/workqm/index.html Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to; [email protected] and [email protected].

For a confidential and informal discussion, please contact the University’s appointed recruitment partners Hayley Mintern and James Gregory at The Management Recruitment Group.

Hayley Mintern

James Gregory

020 3962 9900 | 07530 680 184 [email protected]

020 3962 9900 | 07966 827 391 [email protected]

51 Eastcheap, Billingsgate, London EC3M 1JP

www.mrgpeople.co.uk