RCC Impact Report 2021

RCC Impact Report 2021

2 0 2 1

I MPAC T R E POR T

1

PROF I LE

Redland Community Centre is a non - profit community based organisation with its Head Office located in Capalaba and partner organisation Wynnum Community Place in Wynnum / Manly . Outreach service centres are located on Russel l & Macleay Islands ; SMBI . We are endorsed by the federal government as a publ ic benevolent institution and registered as a charity with the Austral ian Charities and Not for Profits Commission ( ACNC ) . The Centre general ly provides services to people in the suburbs of the Redland City Counci l area , including the Bay Islands , and the Brisbane suburbs of Wynnum / Manly .

V I S ION

" B u ilding Resilience , Comm u ni ty Wellbeing & Capaci ty"

MI SS ION

Del iver place - based , joined - up approaches and solutions .

Respond to evidenced unmet community need .

Expand and evolve as a community leader .

2

ACKNOWL EDG EMEN T

CON T EN T S

04 Words from the Chair

R e d l a n d C omm u n i t y C e n t r e r e s p e c t f u l l y a c k n o w l e d g e s Ab o r i g i n a l a n d T o r r e s S t r a i t I s l a n d e r p e o p l e a s

06 CEO ' s Update

08 Emergency Relief

10 Financial Literacy & Resilience

A u s t r a l i a ' s f i r s t p e o p l e s a n d t h e t r a d i t i o n a l

12 Homeless United

c u s t o d i a n s o f t h e l a n d o n w h i c h w e me e t a n d w o r k . We r e c o g n i s e t h e i r c o n n e c t i o n t o l a n d a n d s e a a n d c u l t u r e a n d p a y o u r r e s p e c t s t o t h e E l d e r s o f t h i s l a n d , p a s t , p r e s e n t a n d eme r g i n g .

14 A4OW - Wellness

15 No Interest Loans ( NILS )

16 Wynnum Community Place

17 Counselling

18 DFV Assist

19 Strategy

21 Financial Report

30 Board Nominations

31 Supporters

3

CHA I R P E R SON

I h a v e mu c h p l e a s u r e i n p r e s e n t i n g t h i s C h a i r p e r s o n ’ s r e p o r t f o r 2 0 2 0 / 2 0 2 1 t o o u r memb e r s a n d s u p p o r t e r s .

T h i s y e a r h a s s e e n u s e x p e r i e n c e a f u l l y e a r o f C O V I D 1 9 a n d a l l t h a t g o e s w i t h t h a t . I t h a s b e e n a v e r y t r y i n g t i me f o r a l l o f t h e T e a m , s t a f f a n d v o l u n t e e r s , a n d t h e i r e f f o r t s d u r i n g t h i s t i me h a v e b e e n e x t r a o r d i n a r y . B o t h o f o u r C e n t r e s ( R e d l a n d C ommu n i t y C e n t r e a n d Wy n n um C ommu n i t y P l a c e ) h a v e b e e n k e p t o p e n , a n d t h o s e mo s t i n n e e d i n t h o s e C ommu n i t i e s h a v e b e e n a s s i s t e d .

We h a v e a l s o c o n t i n u e d t o p r o v i d e eme r g e n c y r e l i e f a n d h ome l e s s o u t r e a c h o n M a c l e a y a n d R u s s e l l I s l a n d s , w h e n i t w a s p o s s i b l e t o d o s o .

We o p e n e d Wy n n um C ommu n i t y P l a c e o n t h e 2 1 s t J u l y 2 0 2 0 , a t 1 5 4 B a y T e r r a c e , Wy n n um , c o - l o c a t e d w i t h P h o e n i x L e a r n i n g a n d C a r e . D u r i n g t h e y e a r w e h a v e s e e n ma n y p o s i t i v e r e s u l t s f o r t h e Wy n n um C ommu n i t y f r om t h i s v e n t u r e . I t i s h o p e d t h a t w i t h c o n t i n u e d f u n d i n g w e c a n c o n t i n u e t o d e l i v e r a n d e x p a n d o u r s e r v i c e s i n t h e Wy n n um C ommu n i t y . T h e r e w e r e s ome c h a n g e s t o o u r s t a f f o v e r t h e t w e l v e mo n t h s a n d I w o u l d l i k e t o w e l c ome t h o s e n e w memb e r s a n d t h a n k t h o s e w h o h a v e mo v e d o n f o r t h e i r e f f o r t s . T h e c u l t u r e o f o u r o r g a n i s a t i o n i s v e r y i mp o r t a n t a n d I w o u l d l i k e t o t h a n k a l l t h e s t a f f f o r w h a t t h e y b r i n g t o o u r o r g a n i s a t i o n a n d f o r c o n t r i b u t i n g t o t h e w e l l b e i n g o f o u r c ommu n i t i e s . O u r H ome l e s s U n i t e d ( H U ) P r o g r a m h a s a g a i n h a d a n e x c e p t i o n a l y e a r i n e n s u r i n g t h a t t h e h ome l e s s a n d t h o s e i n d a n g e r o f b e i n g h ome l e s s a r e t r e a t e d w i t h d i g n i t y a n d h o u s e d w h e r e p o s s i b l e .

4

CHA I R P E R SON . . .

T h e A l l f o r O n e We l l n e s s ( A 4 OW ) P r o g r a m c o n c l u d e d a t t h e e n d o f J u n e 2 0 2 1 a f t e r r u n n i n g f o r t w o y e a r s . T h e r e w e r e ma n y f a n t a s t i c w o r k s h o p s a n d e v e n t s c o n d u c t e d f o r t h e c ommu n i t y i n t h a t t i me . O u r s t a f f memb e r s c o u l d n o t a c h i e v e w h a t w e d o w i t h o u t b e i n g a b l y s u p p o r t e d b y o u r w o n d e r f u l t e a m o f v o l u n t e e r s . O u r v o l u n t e e r s a s s i s t i n w h a t e v e r c a p a c i t y i s n e e d e d a n d t h e y p r o v i d e d u s w i t h n e a r l y 1 0 , 0 0 0 h o u r s o f w o r k d u r i n g 2 0 2 0 / 2 0 2 1 . T h i s i s a n i n c r e d i b l e a c h i e v eme n t c o n s i d e r i n g h o w ma n y r e s t r i c t i o n s h a v e b e e n i n f o r c e d u r i n g t h e y e a r . I t t r u l y s h o w s t h e d e d i c a t i o n o f o u r v o l u n t e e r s . T h e y a r e a n i n s p i r a t i o n a n d s h o w w h a t c a n b e a c h i e v e d w h e n w e w o r k t o g e t h e r t o b u i l d r e s i l i e n c e a n d w e l l b e i n g i n o u r c ommu n i t i e s . I w o u l d l i k e t o t h a n k o u r B o a r d memb e r s , w h o a r e a l s o v o l u n t e e r s , f o r t h e i r s u p p o r t d u r i n g t h e y e a r a n d t h e i r c omm i t me n t t o o u r V i s i o n o f ' B u i l d i n g R e s i l i e n c e , C ommu n i t y We l l b e i n g a n d C a p a c i t y ' . I t i s my h o p e t h a t ‘ R e d l a n d C ommu n i t y C e n t r e I n c . ’ , w h i c h c omp r i s e s t h e C e n t r e a t C a p a l a b a , Wy n n um C ommu n i t y P l a c e a n d o u t r e a c h e s a t M a c l e a y a n d R u s s e l l I s l a n d s , w i l l c o n t i n u e t o g r o w a n d l o o k f o r w a y s t o a c h i e v e mo r e f o r o u r C ommu n i t i e s .

C h r i s We b s t e r C H A I R P E R S O N

5

C EO ME S S AG E

Th e r e i s n o o t h e r o r g a n i s a t i o n t h r o u g h o u t t h e wh o l e o f R e d l a n d s t h a t ' B u i l d s R e s i l i e n c e , C o mm u n i t y We l l - b e i n g a n d C a p a c i t y ' f o r e v e r y o n e i n t h e c o mm u n i t y q u i t e l i k e R e d l a n d C o mm u n i t y C e n t r e . I a m e x t r e m e l y p r o u d t o l e a d a u n i t e d T e a m t h a t c o n t i n u e s t o d e l i v e r o n o u r p r o m i s e o f p r o v i d i n g p e o p l e w i t h a h a n d - u p . Th e T e a m i s g e n u i n e i n i t s c a r e f o r o u r c o mm u n i t y . Th e T e a m s u p p o r t s e a c h o t h e r d a i l y t o u n d e r t a k e wh a t a r e e x p a n s i v e r o l e s . Ou r c o l l e c t i v e w e l l b e i n g i s t e s t a m e n t t o t h i s a m a z i n g g r o u p t h a t w e c a l l ' F a m i l y ' - v o l u n t e e r s a r e o u r u n s u n g h e r o e s ! Th e r e i s n o o t h e r a g e n c y i n R e d l a n d s t h a t c o n t i n u e d t o k e e p i t s d o o r s o p e n t o t h e p u b l i c t h r o u g h o u t e v e r y COV I D 1 9 l o c k d o wn t o s u p p o r t v u l n e r a b l e p e o p l e ; b o t h f a c e t o f a c e a n d o v e r t h e p h o n e . Th e T e a m w e n t t h e e x t r a m i l e a n d h o m e - d e l i v e r e d e s s e n t i a l f o o d a n d m e d i c a l s u p p l i e s t o t h e f a m i l i e s o n SMB I , R e d l a n d s a n d Wy n n u m /Ma n l y . We c o n n e c t e d w i t h t h e v u l n e r a b l e v i a t e x t a n d p h o n e c a l l s . R e d l a n d C o mm u n i t y C e n t r e i s t h e p l a c e p e o p l e c o m e t o f o r h e l p wh e n t h e y n e e d i t t h e m o s t . D u r i n g FY 2 1 o n e i n f o u r o f t h e p e o p l e wh o e n t e r e d o u r C e n t r e h a d n e v e r h a d t o a s k f o r h e l p b e f o r e . S e e i n g t h e f a c e s o f t h o s e wh o h a v e j u s t l o s t a j o b o r e n t e r e d t h e u n c e r t a i n w o r l d o f b e i n g h o m e l e s s f o r t h e f i r s t t i m e i s o v e r wh e l m i n g f o r s o m e , b u t n o t o u r RCC F a m i l y . Th e C e n t r e ' s p r o g r a m s s u p p o r t p e o p l e i n a g e n u i n e , c l i e n t - f o c u s e d a n d h o l i s t i c w a y . P r o g r a m s a r e d e s i g n e d a n d d e v e l o p e d t o i d e n t i f i e d a n d u n m e t n e e d t o b e t t e r s u p p o r t p e o p l e t o l i v e h a p p i e r a n d h e a l t h i e r l i v e s ; i n d e p e n d e n t a n d s u s t a i n a b l e . R e f l e c t i n g o n t h e g r o w t h o f t h e C e n t r e o v e r t h e l a s t 5 y e a r s i t i s r e w a r d i n g t o t e l l y o u t h a t d i r e c t s u p p o r t t o o u r c o mm u n i t y h a s i n c r e a s e d 2 0 0 % . I n FY 2 1 o v e r $ 4 0 0 , 0 0 0 w a s d i r e c t l y d i s t r i b u t e d t o v u l n e r a b l e p e o p l e a c r o s s R e d l a n d s , SMB I , No r t h S t r a d b r o k e a n d Wy n n u m /Ma n l y . D u r i n g t h e l a s t 5 y e a r s p r o g r a m s , e v e n t s a n d w o r k s h o p s d e l i v e r e d b y t h e C e n t r e h a v e i n c r e a s e d s i g n i f i c a n t l y ; f o u r f o l d . R e t u r n o n g o v e r n m e n t i n v e s t m e n t a l o n e i n FY 2 1 p r o v i d e d n e a r l y $ 1 0 f o r e v e r y $ 1 i s s u e d . Wh e n y o u c o n s i d e r t h e h i g h r e t u r n o n i n v e s t m e n t t h e C e n t r e p r o v i d e s f o r e v e r y d o n a t e d a n d g o v e r n m e n t f u n d i n g d o l l a r , a n d t h a t i s r e f l e c t e d i n t h i s r e p o r t , t h e l o n g - t e r m f u t u r e o f R e d l a n d C o mm u n i t y C e n t r e i s o n e t h a t a l l o f c o mm u n i t y s h o u l d b e e q u a l l y i n v e s t e d i n t o s e c u r e a n d p r o t e c t a s a l o c a l s e r v i c e . A s o n e s m a l l e x a m p l e o f h o w t h e C e n t r e c a r e f u l l y m a n a g e s f u n d s , t h i s r e p o r t i s w r i t t e n , d e s i g n e d a n d p r i n t e d i n - h o u s e a t m i n i m a l c o s t . E x p e n s i v e m a r k e t i n g a n d g l o s s y r e p o r t s a r e n o t wh a t R e d l a n d C o mm u n i t y C e n t r e s t a n d s f o r , w e k n o w h o w v a l u a b l e e v e r y $ i s t o o u r v u l n e r a b l e p e o p l e a n d t h a t i s wh e r e i t i s s p e n t .

S i n c e r e l y

A l l i s o n Wi c k s CEO

6

SOC I A L CONE C T I ON

VO L UN T E E R I NG

91 VOLUNTEERS 13

Volunteering is a rewarding way to socially connect with other like - minded people . Being a volunteer sends a message that you care about your community . RCC has 9 volunteering experiences to choose from with customised roles available - we accommodate everyone ! Our family of over ninety ( 90 ) RCC volunteers give freely of their time across a range of programs , projects and events . The average age of our volunteer is 59 years . Without the support of our volunteers we simply could not continue to deliver to the needs of our communities .

Average Hours per Month

$444,325.20* 9,852 hours given back to community during FY21............

*Volunteering Qld - $45.10 per hour

R E S I L I ENC E

Volunteering develops new skills ,; creates greater confidence and competence . Challenges of helping people less fortunate builds character and coping mechanisms . as well as learning how to quickly adapt to our ever changing environment .

Table 1 - Volunteer Tenure

50

WE L L - B E I NG

40

Volunteering provides a sense of achievement and purpose which aids in greater self - esteem . Being a member of the RCC Family of volunteers combats stress , loneliness and social isolation . Helping others and contributing towards a better community

30

20

10

CAPAC I T Y

An annual report is a comprehensive report on a company ' s activities throughout the preceding year . Annual reports are intended to give shareholders and other interested people

0

7

EME RG ENC Y R E L I E F

F OOD & F I NANC I A L A S S I S T ANC E

ER Sessions

5980

People Helped...... 25% New Access Clients

During FY21 assistance for those most vulnerable across Redlands and Wynnum / Manly was doubled . Support included financial assistance , emergency transport , medical / scripts , food parcels ; which included meat , fruit and vegetables , frozen meals , personal hygiene items , new born baby needs for both infant and mother , phones , phone credit along with information , advice and advocacy . During the 8 week period of March / April the Centre delivered the equivalent support normally provided in 12 months . This was due to the effects of COVID19 and supplementary payment / s withdrawal .

4863

$260,000.00* Distributed across Redlands, SMBI, Minjerriba and Wynnun/Manly

*State & Federal ER funding

R E S I L I ENC E

72 community agencies referred clients , with the largest agency being Centrelink with 300 people .

The ER program creates opportunities for people to gain a better understand of their situation . The RCC ER program is built around providing a ' hand up ' with referrals to wrap around support / s being a vital part of the assessment process .

Table 2 - Referral Agencies

40

WE L L - B E I NG

30

Financial stress is a major cause of the increasing mental health issues in our community ; depression , anxiety and suicide . By adequately supporting the vulnerable with nutritious food , counselling and pathways to alleviate financial crisis with financial literacy people are better able to cope .

20

10

CAPAC I T Y

People accessing the ER program often require high level advocacy for a range of complex issues ; housing , mental health , substance abuse , unemployment / underemployment . By case managing clients towards engaging with services via referrals we build capacity in our community .

0

8

EME RG ENC Y R E L I E F . . .

S T A T I S T I C S

Our biggest demographic continues to be a single female with two school age children ...........

26 TONS OF FOOD !!!

8 5 % O F P E O P L E R A T E O U R E M E R G E N C Y R E L I E F S E R V I C E A S A W E S O M E

9

F I NANC I A L L I T E RAC Y BUDE T I NG

MONE Y F I NDE R

365 People Helped 752 Hours of Direct Assistance $11,000.00* Financial assistance distributed to further assist our financially disadvantaged....... *Funded by the Department of Communities, Housing & Digital Economies

Money Finder assists people with preparing budgets , explaining spending patterns , identifying and discussing needs versus wants , connecting eligible people with concessions and schemes as well as advocacy and information . Clients accessing this program are often in crisis . The aim of the Money Finder is to build a greater understanding of managing money where people are more confident in their spending - you really can have your cake and eat it too ! Money Finder is an integral part of the RCC Team providing a pathway from Emergency Relief and is now a referral agency for Centrelink and the Public Trustee . A high percentage of people accessing this program are complex and require multiple sessions to develop trust and understanding .

R E S I L I ENC E

Money Finder develops a greater understanding of the personal financial circumstances of each individual client . When people are more confident with their spending patterns they can develop independence to live a sustainable life .

Table 3 - Money Finder Survey Results

100

WE L L - B E I NG

With a greater understanding and confidence in managing their own finances people ' s well - being is increased . Anxiety built around debt and affordable living is a major contributor to anxiety and depression .

75

50

25

CAPAC I T Y

0

As indicated in the survey results around 80 % of people accessing the program feel supported and have increased confidence . People are better able to manage their own money ; building sustainability and independence is a major aim of the program .

10

F I NANC I A L L I T E RAC Y COUN S E L L I NG

F I NANC I A L COUN S E L L I NG

274 People Helped 826 Hours of Direct Assistance $1,785,154.00* *Financial debt that was removed and houses saved for clients over the last 12 months

Financial Counselling assists people with complex and long - term financial issues which in some circumstances may result in bankruptcy .

The aim of the Financial Counsellor ( FC ) is to assist people experiencing financial difficulty by identifying , presenting and clarifying options for money problems and by providing information and advice about ; credit and debt , rights of debtors , pros and cons of bankruptcy , payment plans , referrals to specialist services for gambling , family support , personal counselling , legal aid and ER .

R E S I L I ENC E

The FC is an important referral pathway for Money Finder and a number of RCC programs as well as a referral agency for the National Debt Helpline .

The Financial Counsellor actively engages with creditors through high level advocacy on behalf of the client . At all times the client is at the centre of every decision and is empowered to take control of their financial future .

People accessing FC are often the working poor , business owners and individuals with little to no understanding of the complexities of contracts .

WE L L - B E I NG

The Debt - to - income ratios for Australia have increased at a faster rate and a higher level and we don ' t see this trend changing in the near future .

People have often moved through a crisis believing they will resolve the issue and are now in a place of chronic debt which impacts every facet of their well - being . Support and advocacy often results in debt being removed which positively impacts increased well - being both physical and psychological .

CAPAC I T Y

Being in control of your financial future is empowering ; having choices , knowing your rights and accessing strong advocacy builds a feeling of increased positivity . People can move on towards a happier and more informed , sustainable life .

11

HOME L E S S UN I T ED

HOU S I NG SO L U T I ON S

415 Clients 257 Housed $6,583,055.00* Savings for Redlands Community

Homeless United commenced operations in 2018 in response to identified , unmet community need around case management of Redlands vulnerable homeless . Total State government funding issued over 4 years $ 150K . HU was funded as a pilot program by the State Government during FY21 and has continued to deliver housing solutions in one of the tightest rental markets due to COVID19 ; achieving a 98 % success rate in sustainable tenancies . When HU housing people we remain a support for them for 12 months . The HU Team continued to operate throughout the year including all lockdowns . Adapting service delivery to assist those most vulnerable ; face to face appointments continued to be necessary due to the presenting needs of our homeless . People presenting in HU are some of the most disadvantaged and complex people in Redlands . Over 20 agencies refer directly into HU with Bayside Housing being the largest referral agency . NEWS FLASH: HU officially closed on 1 November 2021 due to funding being issued to another provider .

$25,615 per person per year is the average cost of 'homelessness'

*Melbourne Sustainable Society Institute - UMEL https://www.abc.net.au/news/2017-03-16/cheaper-to-provide-homes-for-homeless-rather-sleep-rough/8354284? utm_campaign=abc_news_web&utm_content=link&utm_medium=content_shared&utm_source=abc_news_web

R E S I L I ENC E

The HU Team are highly skilled in developing trust and rapport with the client . Housing is not always possible immediately due to the low level of vacancies . It is vital that crisis support , wrap around assistance and referrals continue to build on the client ' s strengths whilst homeless .

WE L L - B E I NG

Authentic case management of our homeless provides a feeling that someone cares . HU is an important connector , providing nutritious meals , phones , transport assistance , information and advocacy which improves both physical and mental well - being .

Figure 4 - Causes of Homelessness

Other 16 %

CAPAC I T Y

The best way to help a homeless person is to refer them to a program that successfully builds skills and understanding towards a housing solution . Building people ' s skills towards long - term successful housing develops independent and responsible people .

Relationship Breakdown / Abusive 84 %

12

HOME L E S S UN I T ED . . .

45% OF HOMELESS SELF MEDICATE

53% Redlands Homeless are Male and rountinely sleep in cars or are couch-surfing

REASON FOR BEING HOMELESS

Homelessness is predominately caused by an experience of emotional, physical, psychological, sexual, or other type of abuse of trauma (87%).

47% Redlands Homeless are Female with 44% accessing crisis services in the last 6 months

MOST VULNERABLE

People aged 21-30 and 41-50 are the most vulnerable. With 60% of homeless being evicted due to a mental health issue. Around 98% of homeless don't believe drinking or drug use will make it difficult for them to remain or afford housing.

HOW LONG HAS IT BEEN SINCE YOU LIVED IN PERMANENT STABLE HOUSING

75

50

25

0

>1 year

1 year

2 years

3 years

4 years

5 years

6+ years

13

WE L L NE S S

A 4OW

491 Participants 784 Wellness Sessions $577,244.00* For every $ spent on wellness the ROI is between $3 - $6.....

The programme was developed to consist of two primary streams of service delivery . Those clients who access the centre and receive a single occasion to support meeting their identified need and the second stream being those who enter a case management style of support to work with the Wellness Coordinator to develop a wellness plan . Throughout the programme regular check - ins are conducted with each client measuring their ongoing sense of wellness . >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32

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