Reflections-2017-Edition 1-REV3-Web

Reflections-2017-Edition 1-REV3-Web

A Glass Doctor ® Publication

Edition 1 2017

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CONTENTS Edition 1 2017

3

It’s a Great Time to be Part of Dwyer Group®

4

President's Message: Tools Are Amazing!

4 TOOLS ARE AMAZING By: Mark Liston

7 9

Life’s Defining Moments

Leading with Values

10 12 14 19 20 21 23

We’re in this Together!

What Does Marketing Success Look Like?

Franchisee Spotlight: Russell and Brenda Black

Patience in the Workplace

Neighborly™ and People Like You

ProTradeNet® Update: Making “Dollars & Sense”

Register for Reunion

CONTRIBUTIONS:

DWYER GROUP, INC. Mike Bidwell, President, CEO Dina-Dwyer Owens, Co-Chair Mary Kennedy Thompson, Chief Operating Officer

10

WE'RE IN THIS TOGETHER By: Michael Gai

Robert Tunmire, Executive Vice President GLASS DOCTOR, LLC Mark Liston, President

Michael Gai , Vice President Diana Lovshe, Brand Manager PROTRADENET LLC Kathleen Seaman, Communications Specialist PRODUCTION Michael McCullough , Creative Manager Joshua Tynes, Graphic Designer Kimberly Denman , Senior Communications Manager

LinkedIn.com/company/glass-doctor YouTube.com/GlassDoctorCorp Facebook.com/glassdoctor

Twitter.com/glassdoctor1 GlassDoctor.com/blog/ GlassDoctor.com/blog/feed/rss/

14

RUSSELL & BRENDA BLACK By: Mark Liston

Send Reflections ideas to [email protected]

OUR VISION

OUR MISSION

To be a world class company admired for the excellence that customers, franchisees and associates experience with Dwyer Group .

To teach our principles and systems of personal and business success so that all people we touch live happier and more successful lives.

It’s a Great Time to be a Part of Dwyer Group ®

By: Mike Bidwell

W e are at the dawn of a new day at Dwyer Group® . With great anticipation, we have launched our new overarching brand, Neighborly™ (known as Neighbourly™ in Canada), that we conceived prior to Reunion last year. This is a bold step forward to realizing our long-standing vision that we all benefit from being members of a common family of franchised brands. We have experimented over the years to find ways to expose customers from one brand to other Dwyer Group brands. However, each proved to be too burdensome, too inefficient and too expense. In retrospect, we had to wait for technology and how people use technology to catch up – including the Dwyer Group ecosystem – to be able to execute on this vision in an effective and sustainable way. As the marketplace has evolved, the full breadth of Dwyer Group’s service brands’ offerings has become more meaningful to homeowners. The dream was initially to leverage our individual customer silos that each of you have in your perspective local markets and expose those customers to other Dwyer Group brands. Since they are buying services from you, they are likely using many of our other service offerings as well to meet their needs. Unfortunately, our >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24

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