Robinson Dental - April 2022

Robinson Dental - April 2022

Dental Digest WAYLAND •899 Reno Drive •Wayland, MI •49348 •269-509-4155

COOPERSVILLE •502 W. Randall St. •Coopersville, MI •49404•616-384-4129

A Stellar Insurance Coordinator’s Perspective! APRIL 2022 What I Love About My Job

Hi there, friends! I’m Mindy Briggs, a scheduling and insurance coordinator at Robinson Dental. You might have talked to me in the past while scheduling an appointment! Coordinating appointments,

cleaning. By the time I went to a dentist in high school, I was forced to get root canals, and it was not a lot of fun! I took all my kids to excellent dentists for regular cleanings because of that, but nobody in my earliest memories ever talked about enjoying their time at the dentist.

though, is only a small part of what I do. I mainly help patients process their insurance so they can receive the insurance reimbursement they’re entitled to. Like many of my colleagues, I never would’ve expected to work in the dental field — mainly because I’ve worked in so many other fields.

It wasn’t until I saw a listing online for a position at Robinson Dental that I began to consider it seriously. Most of my kids had graduated from college, and I didn’t have to adhere to their school schedules anymore. Since dental was in the medical field, I figured I’d apply, and I’m so glad I did! I talked with my interviewers for at least an hour, and we laughed so much together. It was the best interview of my life.

“In the past three short years, it’s astounding how close I’ve become with my

In the past three short years, it’s astounding how close I’ve become with my peers and patients at Robinson Dental. I’m so proud to work in a clinic that genuinely cares and prioritizes the immediate care of

By 2010, I’d volunteered in the local school system for over 12 years. I worked in the lunch program and also worked for the transportation department transporting homeless kids to their designated schools while their families were in transition. I’ve also worked at Fricano’s Pizza for nearly 32 years and still work part time there today! (Fun fact: I’ve worked there since I was 16 years old.) Even though I loved working with staff and customers who were like family to me, I felt it was time for a career shift into the medical field. So, in 2010, I went back to school to earn an associate’s degree in medical administration. peers and patients at Robinson Dental. I’m so proud to work in a clinic that genuinely cares and prioritizes the immediate care of our patients.”

our patients. Our team intentionally blocks off time in our schedules for emergency care, which allows us to see patients in need right away. While working in our new call center, nothing is more rewarding than being able to comfort a patient on the phone and schedule them to be treated that same day. Outside of work, I love spending time with my family and animals! I enjoy taking my dogs out for walks into the woods, especially in the summer. Our family does plenty of outdoor activities when the weather is pleasant, including card and board games and camping. I also love crafting and babysitting my darling grandbaby. If you catch me on the phone, don’t hesitate to chat! Thanks so much for reading! It was an honor being a part of this month’s newsletter.

–Mindy Briggs

Still, I wasn’t thinking about going into dental. It just didn’t strike me as an option somehow; growing up, my parents never took us to a dental

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616-384-4129

Can Eating Food Before Bed Cause Nightmares? FACT OR FICTION:

As a kid, your parents probably said that eating before bed was bad for you, but is that really true? Recent >Page 1 Page 2 Page 3 Page 4

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