Satisfaction

Satisfaction

SATISFACTION

TABLE OF CONTENTS

Dining Service Models.......................................................................................................................................... 3 Dining Technology................................................................................................................................................. 4 Self-Service Kiosks................................................................................................................................................. 6 Mobile Checkout................................................................................................................................................... 7 Culinary Action Stations........................................................................................................................................ 8 The Market. ............................................................................................................................................................ 9 Automated Salad Station.................................................................................................................................... 10 Teaching Kitchen. ................................................................................................................................................ 11 Restroom Management...................................................................................................................................... 12 Capacity Management Suite.............................................................................................................................. 13 Research and Analytics....................................................................................................................................... 14 WasteNot.............................................................................................................................................................. 15 Journey Mapping................................................................................................................................................. 16

S AT I S FA C T I ON

DINING SERVICE MODELS ROOM SERVICE-ST YLE & RESTAURANT-ST YLE

ROOM SERVICE-STYLE RESTAURANT-STYLE

Room service-style dining, when desired

Restaurant-style ordering at mealtimes

SUMMARY

Nursing communicates diet orders to catering associate (CA) ; personalized, diet- compliant menus are spoken or presented on paper

Printed, menu in room

MENU T YPE

CA will first visit nurse for special instructions, then visit each patient about one hour before service begins

Patient calls into dining call center; places orders with nutrition operator

ORDER PLACING

Call center integrated with EMR; diet orders

Integrated with EMR; diet orders

SYSTEM SUPPORT

CA assembles trays and delivers meals at set mealtimes

Within 45 minutes by wait staff

DELIVERY

Catering associate visits multiple times a day; special requests supported throughout the day

Reminder call if patient forgets to order

SPECIAL SERVICES

CA builds rapport with patient and nursing; frequent patient visits by CA; diet changes handled quickly

Patient choice of time and menu

BENEFITS

3

DINING TECHNOLOGY MYDINING BY COMPASS GROUP MyDining is Compass Group’s proprietary patient meal ordering system. MyDining will replace all Horizon installations by end of 2019.

MyDining makes it easy to log, track and report on meal orders. Its operational features improve order accuracy, enhance patient safety and boost patient satisfaction scores. Our web-based software is implemented and supported by a robust support services team that is dedicated to achieving success, accuracy, efficiency and satisfaction at your hospital. SUPPORTING BOTH ROOM SERVICE-STYLE AND RESTAURANT-STYLE SERVICE MODELS Regardless of the service delivery model, MyDining enables patients to get the delicious, freshly prepared food they deserve while assisting operations by:  •  Reducing food waste No extra meal trays and unwanted food items the patient didn’t order  • Improving order accuracy

Trays are prepared to personalized specifications using a patient’s most recent dietary orders  • Harnessing the power of Webtrition MyDining integrates with Webtrition, our proprietary nutrition analysis and menu management solution, to ensure the right nutrition, allergen and menu information for your patients  • Increasing patient satisfaction scores MyDining is a hosted solution, which means that our hardware and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18

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