Selected Issue 9 - Spring 2020

Selected Issue 9 - Spring 2020

A Tenet Group Publication

Issue 9 Spring 2020

SPECIAL FEATURES Refer a firm and receive £300 Is your SM&CR implementation on track?

OTHER FEATURES New training for all your protection needs Explore the marketing toolkit to help drive business in 2020

A focus on the

regulatory landscape for 2020

The Latest Provider Support Offering insight into market conditions and adviser opportunities

A Tenet Group Publication

Issue 9 Spring 2020

SPECIAL FEATURES Refer a firm and receive £300 Is your SM&CR implementation on track?

OTHER FEATURES New training for all your protection needs Explore the marketing toolkit to help drive business in 2020

A focus on the

regulatory landscape for 2020

The Latest Provider Support Offering insight into market conditions and adviser opportunities

WELCOME – 3

Editor’s Foreword

CONTENTS… what’s in this issue

4 A focus on the regulatory landscape for 2020 Brexit is set to dominate UK market performance in 2020, so Ben Wright, Business Development Director, updates on the current thinking on this and provides a detailed roundup of all the other areas of focus coming down the track right now. 6 Is your SM&CR implementation on track? A look at what you should have already implemented and what’s still to come. 7 Refer a Firm scheme We’ve revamped our Recommend a Firm scheme, where you can receive £300 for each referral into TenetSelect. 12 New training for all your protection needs We want to make it simpler and easier for you to write or refer protection business, by giving you all the tools and support that you need, so a new suite of protection training modules have been developed as part of this increased focus. 10 Plan your calendar with our programme of events for 2020

Here is your Spring issue of selected Our regular industry update makes a comeback in this issue, with Ben Wright, Business Development Director, providing a full round up on all that is happening on the regulatory front. Brexit is set to dominate UK market performance again in 2020. However, a decisive victory for the Conservatives has fuelled optimism that the Government can finally ‘get Brexit done’ and end the uncertainty that has deterred investors. The update also covers DB Transfers, ethical investing, vulnerability and MiFID II – ongoing obligations. For the full update please see pages 4&5. Also in this edition As mentioned in the last issue, protection is set to feature heavily in 2020 as an area where more can be done to help you generate sales. The support in this area from Tenet is coming to life with new training available as part of this increased focus. See page 12. You may already be aware of the TenetSelect refer a firm scheme. We have now revamped the scheme so that you can earn a fee at proposal and sign up stage. You can earn £300 per referral so it’s worth having a look on page 7 for how to recommend a firm today. Technical Services and Research also contribute to this issue with an interesting article on the FCA consultation on platforms which aims to improve competition in this area. See page 8. Supplement enclosed with this issue With this edition we are including our supplement – ‘Protection Insight’. This protection focused publication provides an opportunity for providers and Tenet to help you focus on the protection market, understand customers’ protection needs and offer suitable solutions. Finally… In addition to our regular events article, we also promote the marketing toolkit, to ensure you are fully aware of all the development opportunities we can offer to you and your business. A testimonial from a happy customer highlights the benefit of this service. Take a look at page 14. I hope you find Selected informative and useful and as always let me know if you want me to include anything else in future issues. You can email me: [email protected]

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14 Explore the marketing toolkit to help drive business in 2020

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PROVIDER SUPPORT 15 - 32 Latest News and Products

Best wishes Katie Nutter Marketing Consultant

WINNER Best Network

Contacts

Editor Katie Nutter

Published quarterly by Tenet Group Limited 5 Lister Hill, Horsforth, Leeds, LS18 5AZ

selected Magazine is for internal purposes only and is not intended as an advertisement. As a result this should not be issued in any form to clients. Not all the products in this feature are the responsibility of the Tenet Group Limited. Terms and Conditions. Although every effort has been made to ensure the accuracy of the information contained in this publication, The Tenet Group cannot accept responsibility for any errors it may contain. The Tenet Group cannot be held responsible for the loss or damage of any material, solicited or unsolicited. No reproduction of any part of this publication, in any form or by any means, without prior written consent from The Tenet Group. The views expressed in this publication do not necessarily reflect those of the advertisers or the publishers.

Tel 0113 239 0011 Fax 0113 239 5322

selected - a Tenet Group publication­

4 – INDUSTRY UPDATE

A FOCUS ON THE REGULATORY LANDSCAPE FOR 2020

DB Transfers - preparing for the proposed contingent charging ban At the time of writing, we are still awaiting the publication of the FCA’s policy statement and final handbook text in this area, due at some point in this first quarter of 2020. If introduced, the ban on contingent charging for DB pension transfer advice means that advisers will be required to have the same method for calculating the fee, regardless of whether or not a transfer is recommended or arranged. If introduced as proposed, the new rules could then take effect very quickly, although there will be a transitional period where a contingent fee can be received. This is only where an ‘engagement letter’ agreeing to the charge was issued to the client before the rules came into force and the fee is incurred no more than three months after the rules applied. We would recommend therefore that firms who agree to provide advice on DB pension transfers on a contingent charging basis should ensure that they get their relevant fee agreements signed at the earliest opportunity. It’s also very important for firms to keep a record of enquiries they receive from both existing or prospective clients who are considering a DB pension transfer but are deterred from doing so at the triage stage. It’s sufficient to keep an anonymised record of the individual (e.g. title and surname, month and year of birth), the date of the enquiry and which triage resource/ service was provided/ recommended. This information may be required as evidence in the future to the FCA

With the increasing global spread of the Coronavirus, clients are thinking about the impact on their investments. At the time of going to print, our Technical Services and Research Team has produced a bulletin to support you in talking to clients, which can be found in the TS&R communications library within the extranet. Essentially our overall message is that clients with sufficient capacity, who are prepared to invest for the longer term, should not be concerned about short term fluctuations in investment values. Brexit is set to dominate UK market performance again in 2020. However, a decisive victory for the Conservatives has fuelled optimism that the Government can finally ‘get Brexit done’ and end the uncertainty that has deterred investors. Before the Coronavirus outbreak, some commentators were even predicting that the UK may be on track to experience the strongest economic growth in Europe this year. Our trade body PIMFA has outlined the importance for advisers of having a plan if they have overseas clients, so as not to leave them stranded. Our Technical Services and Research team will be monitoring developments in relation to the implications of Brexit on financial services, and further guidance will be issued once the impact of any negotiated trade deal is known. In the interim, our ‘Brexit Uncertainty’ guidance, issued in January 2019, remains a good reference point. Looking beyond Brexit, what are some of the key regulatory themes of 2020?

or PI insurers, that a significant proportion of enquiries in this area do not progress. On the PI front, some firms are finding that their PI policy at renewal excludes cover for DB transfer advice or has an excess of more than £5,000. When this happens, firms need to ensure they have in place at least the increased level of capital resources required by the FCA’s rules. Firms with a PI exclusion (or high excess level) also need to consider recent comments by the FCA about PI cover when deciding whether they wish to continue to offer DB transfer advice even where they conclude that they have appropriate levels of capital resources. In practice, there could be less than week’s notice than a week’s notice to make changes to disclosure documents and suitability report templates and introduce a process for checking the client’s understanding of the advice. Increased focus on ethical investing More and more funds are adopting ESG criteria, which stands for environmental, social and corporate governance. These are the three central factors in measuring the sustainability and ethical impact of a company’s investments. The FCA wants to improve transparency and disclosure in this area however and final rules are due before June this year, with the overarching aim of protecting consumers from so-called “greenwashing”. This is where funds and firms market products and investments to appear more sustainable and ethical than they really are.

INDUSTRY UPDATE – 5

Ben Wright Business Development Director

Proposals here include common classifications and labelling, but there will also be an increased onus on advisers following good practice in assessing ethical preferences. Ultimately however, the suitability of a product will trump any green wishes, which raises challenges for the industry to identify enough suitable investments to meet increased demand, without harming performance. Protecting vulnerable consumers is a key priority for the FCA and it’s important to note that there are many different drivers of vulnerability. Its Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. It’s true that some older people are vulnerable, but many are not. Equally, lots of younger people are vulnerable but sometimes only temporarily. The FCA definition of a vulnerable customer is as follows: “Someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care” In the FCA’s Guidance for firms on the fair treatment of vulnerable customers GC19/03, the following were all noted as potential drivers of vulnerability: Vulnerability – it’s more than just a number

• Physical/mental/cognitive impairment – whether age-related or otherwise • Poor mental health • Severe or long-term illness • Life events such as job loss, bereavement, relationship breakdown • Low income and/or over-indebtedness • Caring responsibilities • Low levels of knowledge/confidence when dealing with finances – e.g.due to being very young or being older • Lack of English language skills The key is for the adviser to recognise when a person is potentially vulnerable and use empathy and their people skills to (a) identify whether the person actually is vulnerable and if so, take appropriate action to avoid the risk of the client making a bad decision due to a lack of understanding or not engaging with the issues. Appropriate action will vary, depending on circumstances, but could include encouraging them to include another capable adult in the process or sometimes, it may just mean allowing a bit more time. Whatever you decide is appropriate, make sure you keep a record of your rationale and the action taken. For more information, Just have produced a very useful and thought provoking online training tool in partnership with SOLLA, which gives structured CPD.

MiFID II – Ongoing Obligations

Since this came into effect 3rd January 2018, where agreed ongoing services include a suitability assessment, it must now be carried out at least annually, even if the original contract said it was to be provided less frequently. Where the agreed ongoing services do not include a suitability assessment, then MiFID II does not introduce a requirement to provide one. In terms of ex-post cost disclosure, where there is an ongoing relationship, then at least annually, you must report to the client the aggregate cost (in percentage and monetary terms) of the following: • Your firm’s services • The funds/securities • The platform • Transaction costs Most firms provide a breakdown (adviser firm, platform, underlying funds). An illustration must also be provided, showing the effect of all costs in the past year and the projected effect of future costs.

6 – SM&CR UPDATE

IS YOUR SM&CR IMPLEMENTATION ON TRACK? The Senior Managers and Certification Regime (SMCR) was introduced to increase individual accountability and responsibility throughout the sector. It replaced the existing “Approved Persons” regime and SMCR employees needed to be trained and abide by the new conduct rules from 9th December 2019, but firms have a further 12 months to train their other employees on the conduct rules (until 9th December 2020).

What should firms have completed by 9th December 2019? As a re-cap, by 9th December 2019, your firm should have completed the following: • Identified the senior managers in the firm. Usually: - SMF 3 (Exec Director), Poss SMF1 (Chief Exec) - SMF16 (Compliance Oversight) – Required - SMF17 (Money Laundering reporting) – Required • Allocated each of the applicable prescribed responsibilities to the relevant senior manager in a statement of responsibility and identified certification roles. e.g: advisers, support staff bringing about transactions online and managers of certification staff, if not a senior manager. • Provided Conduct Rules training to senior managers and certification staff • Have processes to: - give/request Regulatory References (SYSC 22) - comply with criminal record check (caution required re non-SMs and existing staff) - report to the FCA disciplinary action relating to Conduct Rule breaches - Within seven days for senior managers -Annually in the 31st Aug RMAR (REP008) - nil return required

What do firms need to do by 9th December 2020 deadline? By the 9th December 2020 deadline, Core firms need to then complete the following actions: • Provide conduct rules training to remaining staff (excluding ‘ancillary’ staff) • Provide initial certificates to certification staff • Have processes to comply with the annual fitness and propriety and certification requirements (eg. existing appraisal process?) Further SM&CR support available Get on track with your SM&CR implementation with our themed audit. If you need guidance, please visit the dedicated SM&CR area of the extranet or you can book an SM&CR audit with your Regulatory Consultant. Additional themed audit’s are available for you to purchase from our extensive list of additional services. Our SM&CR audit can provide you with peace of mind that your firm has implemented all the required actions of SM&CR to date, and ensure you’re ready to put the next steps in place before December 2020. To book your SM&CR audit contact your Account Manager or Regulatory Consultant.

8 – SPECIAL FOCUS

David Lloyd Technical Services and Research Team Leader

IN THE KNOW The FCA’s Platform Consultation

SPECIAL FOCUS – 9

The FCA has been concerned for a long time that competition in the investment platform market has been ‘limited by the barriers facing consumers when they try to switch platforms’. As a result, the FCA published its latest policy statement in December 2019 as part of their wider Investment Platforms Market Study (IPMS) package, containing the final rules aimed at improving competition between platforms. What is the issue? Transferring assets between platforms has long been identified as an area in need of improvement. With a multitude of platforms offering a range of charging structures, clients may be best served by moving their holdings to a better value service. However, clients are often recommended to liquidate their holdings to enable them to switch platforms, leading to unnecessary tax charges as well as the potential lost growth whilst the funds are out of the market. The complexity of in-specie transfers is often cited as a reason for this liquidation, especially where the client is invested in units that are specific to a particular investment platform. A unit class conversion can be performed during an in-specie transfer but the FCA found that some firms do not routinely provide the option of a conversion, preferring to require that the consumer sells the units and repurchases them via the new platform. As a result, the FCA will be introducing a package of rules from 31 July 2020 requiring platforms to: • offer consumers the choice to transfer units in investment funds common to both platforms via an in-specie transfer, • request a conversion of unit classes, where necessary, to enable an in-specie transfer, • where possible, ensure consumers moving onto a new platform are given an option to convert to discounted units. The FCA expect that their overall package of remedies will result in a prevalence of in- specie transfers for most client assets so it is therefore important to assess how this will impact your advice going forward. Giving consumers the option of an in-specie transfer The FCA initially proposed a requirement that platforms must offer all retail clients the option of an in-specie transfer of units for funds available on both the ceding and receiving platforms. However, there are existing FCA rules requiring fund managers to perform unit class re-registrations within a reasonable time on request from the client as well as the general obligations for firms to act professionally and with due skill, care and

Therefore, where there is an option requiring a decision from the client, the FCA have stated that they would expect the adviser to provide information to ensure that the appropriate unit class is selected. Additionally, they also expect the adviser to provide justification where a more expensive unit class is recommended. The FCA acknowledged that this represents a further administrative burden for everyone in the industry but, in keeping with the broad principles of Treating Customers Fairly, they considered that this is outweighed by the benefits for consumers. Conclusion As part of the ongoing reviews of the industry, it should come as no surprise that the requirement for platforms to support conversions has now been mandated by the FCA. In order to help clients navigate the myriad of discounted share classes now available, as well as ensuring healthy competition between platform providers, an efficient conversion process is sorely needed. When providing advice, consideration should always be given to in-specie transfers to access existing investment solutions at a lower ongoing cost to the client. These rule changes merely help to put a framework in place to assist advisers in this area. Whilst these actions from the FCA will not remove the complexity of multiple share classes not being available across various platforms, it does start pushing the industry towards solutions to streamline the process of in-specie transfers and should be welcomed. The Technical Services & Research team are always on hand to answer any questions you have about anything technical, so feel free to give us a call on 0113 239 0011, then press 2, then 2 again, or email [email protected].

diligence. As such, the FCA did not consider further rules to be necessary at this time. The FCA did take the opportunity to remind all parties of the importance of in-specie transfers in the advice process and it is therefore important that this is considered as part of any platform switching recommendation. Unit Class Conversions The FCA feel that in-specie transfers, where possible, are normally the best option for the client. They did however note in the original consultation paper that some platforms currently choose not to offer an in-specie transfer where there is a mismatch of unit class between the ceding and receiving platforms. This often results in clients being required to disinvest their funds, potentially The FCA is adamant that the requirement to undertake a unit class conversion is not a valid reason to prevent an in-specie transfer where it has been requested. As such, platforms will now be required to offer the option of a unit class conversion, where necessary, and so avoid the need for disinvestment. Whilst the FCA has not stipulated a common method for implementing these requirements, they have hinted that they expect all participants in the transfer, including fund managers and their agents, to use ‘appropriate technology’ to undertake the process. What this technology consists of is yet to be seen and will form part of the FCA’s ongoing monitoring exercise of the industry. Converting to a discounted unit class on the receiving platform The final element of the FCA’s policy statement clarifies that, as part of the funds transfer process, receiving platforms should offer consumers the opportunity to convert units into a discounted unit class where possible. It was originally suggested that the default option would be for the platform to select the most advantageous unit class available to them but the FCA believed that this may not be appropriate in all circumstances. suffering a tax charge, rather than facilitating a unit class conversion.

10 – PROTECTION SPECIAL

NEW TRAINING for all your protection needs

Debbie Staveley Head of Advice Standards

PROTECTION SPECIAL – 11

To support advisers in building an additional income stream for their business, as well as managing the risks of not identifying and recommending to clients on their protection needs, we have a new suite of protection training modules. The courses are available for both trainee and experienced advisers. Most clients have multiple protection needs including IHT liabilities and the courses are geared towards identifying those needs and making the suitable recommendation.

Developing Protection Conversations – 1½ day course - £250+VAT

A one and a half day course aimed at trainee mortgage and protection advisers which focuses on building thorough product knowledge and provides the opportunity to practice and apply each stage of the advice process, to build competence and confidence.

Attendees will do this by understanding what client information and protection needs to identify at each stage, have the opportunity to practice the conversation, and complete protection advice scenarios demonstrating the understanding and application of suitable advice.

Experienced Protection – 1 day course - £150+VAT A one day protection course intended to support experienced advisers and build upon their existing protection knowledge and skills.

The course is intended for advisers to review their approach of getting to know their client. This will be undertaken by exploring case study scenarios, to identify the holistic information to fully protect the client’s needs and circumstances.

We will look at the different types of protection policies advisers may consider recommending, together with clear rationales as to why they are recommending them.

In summary, we have four new courses on protection available now. These will be held in Leeds, although we can accommodate on-site training where firms can host a session within their offices and there are six or more advisers attending. These can be from a single firm or a number of local, smaller firms joining together. Advisers will identify the different types of business ownership and review the client/business needs and views established in each stage of the sales process, in order to provide suitable advice in different areas, such as: • Business loans • Use of appropriate business trusts • Key person protection • Awareness of relevant life policies • Shareholder and partnership protection General Insurance – ½ day course - £100+VAT A half day course aimed at advisers who want the licence to write general insurance cases. Attendees will identify the approaches that people deploy when assessing situations, forming preferences and making decisions. The course also covers what client information needs to be established and evidenced to provide a tailored buildings and contents recommendation and apply Tenet standards through completion of client advice scenarios. Business Protection – ½ day course - £100+VAT A half day course that will give advisers the licence to write business protection cases. This is an interactive session that builds on prior knowledge of protection products and looks at the role of the adviser in the business protection advice process. This includes a thorough walkthrough and practice of the Tenet advised process for business protection.

Provision of the courses will be subject to demand, so please register your interest. Simply email us at [email protected].

12 – EVENTS FOCUS

PLAN YOUR CALENDAR WITH OUR PROGRAMME OF EVENTS FOR 2020

2) BUSINESS FOCUS EVENTS (INVEST) These events will provide you with key updates on the market and the industry as a whole from a range of provider and fund manager partners. They give you the opportunity to network with your colleagues from local firms, discuss key relevant issues with Tenet and our provider and fund manager partners, and understand the challenges that other advisers are facing. This offers a lot more opportunity for interaction with other advisers. We find the sessions generate a lot of discussion, debate and the sharing of ideas. The additional benefit to these events is the social aspect of dinner in the evening, which is included complimentary on behalf of Tenet. Once the business element of the day has concluded, there is the opportunity to join us for a private dinner and overnight accommodation, followed by a Tenet Director hosted breakfast meeting the following morning. There are a limited number of spaces available, so they will be allocated on a ‘first come first served’ basis. Target Audience: Investment & Pension advisers Timings: 12.15pm for 12.45pm start – 5.00pm finish (plus option to stay for evening/overnight) CPD: 3hrs structured To book your place on a Business Focus Event visit: https://events.tenetgroup.co.uk/businessfocusevents2020 Date Location Venue 19/03/2020 North West Rookery Hall, Nantwich 30/04/2020 North Principal Hotel, York 11/06/2020 Scotland Norton House, Edinburgh

The programme for 2020 has been designed to incorporate your feedback from 2019 and the main events are now split into three strands; Invest, Protect and Lend. This enables you to focus your learning and development in specific business areas. Attending our events will provide you with an excellent insight into current markets, new legislation, new products and services. It is a chance to not only satisfy your CPD requirements, but also an opportunity to network with your colleagues, product providers and Tenet staff. All events are free of charge, so, don’t miss out - plan your calendar today. These events focus on investments and pensions. They will offer a variety of important information from a wide range of provider partners, Tenet’s Senior Management and Tenet Adviser Training. Target Audience: Investment & Pension advisers Approximate Timings: 9.00am arrival for 9.30am start – 4.05pm finish CPD: 4hrs 30minutes structured and 45minutes unstructured To book your place on Invest Round One visit: https://events.tenetgroup.co.uk/Investone2020 Date Location Venue 17/03/2020 Exeter Sandy Park Conference Centre 18/03/2020 Southampton Hilton at the Ageas Bowl (Stadium) 24/03/2020 Maidstone Hilton Maidstone 25/03/2020 London Amba Hotel 31/03/2020 Cumbernauld Doubletree by Hilton Glasgow Westerwood Hotel & Golf Resort 01/04/2020 Durham Ramside Hall Hotel & Golf Club 02/04/2020 Leeds Crowne Plaza Leeds 21/04/2020 Glamorgan The Vale 22/04/2020 Nottingham Doubletree by Hilton Nottingham Gateway 23/04/2020 Sheffield Tankersley Manor 28/04/2020 Belfast Stormont Hotel 1) INVEST – ROUND ONE Now running…but not too late to book a place

EVENTS FOCUS – 13

CPD WEBINARS Get your 30 minutes of CPD for each webinar you view! Starting in February, Tenet will be hosting a series of 10 CPD webinars which are available to view from the comfort of your home or office, at a time to suit you. So if you need to top up your CPD, take a look at the webinars that are available. All you need is a device to view it on and your headphones! WEBINARS AVAILABLE TO WATCH ON-DEMAND NO 1: Bank of Ireland- ‘Serving the complex customer’ Presented by Lauren Wiles, National Account Manager on 28th February 2020 What the webinar covers… The typical mortgage customer is changing. Lenders are seeing more and more cases of complex income, such as contractors, professionals and self-employed workers that may not work a standard 9-5 role. This webinar will take a look at the 2020 landscape and how lenders, especially Bank of Ireland UK, can help with this changing market. http://webinars.tenetgroup.co.uk/webinar-1-2020 WEBINARS COMING SOON... We recommend registering for all the webinars, then opt out as and when, if you are not available or the content is not relevant. Date Provider

3) COMING IN JUNE 2020 – SPECIALIST INVESTMENT WORKSHOPS These events will focus on specialist investments and the value they can add to your business. Tenet will utilise the expertise of providers and fund managers, to create a valuable event; giving key industry insights, technical guidance and sales support. The purpose of these events is to provide a higher level of education, through the use of case studies and planning scenarios to provide you with a greater understanding of each product and a proposition’s place in the market. Target Audience: Investment & Pension advisers Approximate Timings: 9.00am arrival 9.30am start – 3.00pm finish CPD: Approx. 3hrs structured

To book your place on a Specialist Workshops visit: https://events.tenetgroup.co.uk/workshop2020 Date Location Venue 02/06/2020 Cumbernauld The Westerwood 03/06/2020 Leeds Crowne Plaza 09/06/2020 Bristol Village Bristol 10/06/2020 London Amba Hotel

4) SPECIALIST INVESTMENT SEMINARS 2020

We are pleased to announce that we have added six additional investment events to this year’s Tenet Adviser Development Programme. These Specialist Investment Seminars will take place in July, visiting six locations across the UK. The events have an arrival time of 9.00am, with the first session commencing at 9.30am and concluding at 3.00pm. To book your place on a Specialist investment Seminar visit: http://events.tenetgroup.co.uk/seminar2020 Date Location Venue 07/07/2020 Nottingham Doubletree by Hilton Nottingham Gateway 08/07/2020 Leeds Oulton Hall 09/07/2020 Belfast Stormont Hotel 14/07/2020 Maidstone Hilton Maidstone 15/07/2020 London Amba Hotel 16/07/2020 Glamorgan The Vale

27/03/2020 Just 24/04/2020 LV= 29/05/2020 Precise Mortgages 26/06/2020 Zurich 31/07/2020 The Exeter

28/08/2020 TBC 25/09/2020 TBC 30/10/2020 TBC 27/11/2020 TBC

To register for any of these webinars visit: https://events.tenetgroup.co.uk/TenetCPDWebinars2020

14 – MARKETING SUPPORT

Explore the marketing toolkit to help drive business in 2020

If you’re looking to grow your business by recruiting new clients, or stay in regular contact with your existing clients, then a wide range of support is available. More and more advisers have recognised the benefit of using the marketing toolkit as the range of items is extensive and helps across a number of business areas. It includes leaflets, posters, brochures, press adverts, websites and letter templates to name just a few. Most of the support is available free of charge (you just pay for print) and a key benefit is that we streamline compliance processes by pre-approving most of the items for you. We can also add your logo and contact details for you if you wish. This means you can take the marketing support away and use it straight away. Support available • Brochure and folder templates • Posters, leaflets and press adverts across a wide range of themes/ product areas • ISA support items for the countdown to the tax year end and start of the new tax year • Introducer support • Letter templates • Protection, Mortgage and Equity Release Guides • Consumer leaflets for you to use with your clients to explain the support and backing you receive from Tenet.

My local postman very kindly did an initial drop for me of 500 in my local area. The response yielded over 20 direct enquires by email and telephone. Out of the enquiries I managed to write 5 pieces of business with those new customers recommending me to friends and family. I spent around £100 in getting them printed from Vista Print on thick glossy card. I earned at least £3,500 from my investment. Its 100% worth trying the marketing tool kit. For me as a small firm, it has proved to be the lifeblood for my business” Want to know more? If you want to take a closer look at Tenet’s Marketing Service, Websites or the Client Communication Package, simply visit the Extranet, click on ‘Grow Your Business’ in the top menu bar and you’ll see a link to the Marketing Toolkit. If you have any questions, give the Marketing team a call on 0113 239 0011. We also can help with client marketing provided by selected third parties 1) Websites We work with Web Pro IT to bring you a compliant website from as little as £30+VAT a month. Take a look at their services – simply visit: Investment firms - http://www.adviserprotenet.co.uk/ Mortgage & protection firms - http://www.mortgageprotenet.co.uk/ introduced a new package of support, as we recognise that keeping in touch with your clients is critical to maintain a relationship with them and to meet new advice needs. The package includes: • Monthly economic review bulletin • Monthly property market review bulletin • Quarterly client newsletters – ‘Money’, ‘Wealth’ and ‘Home Finance’ • Tax rate guide • Product and topic guides e.g. pensions • Budget and autumn update • Integrated email facility (small extra charge) • Free >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36

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