Shangri-La Academy Recommends Edition 5 - Hotels

Shangri-La Academy Recommends Edition 5 - Hotels

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 5 J U L Y 2 0 2 0

“The more that you read, the more things you will know. The more that you learn, the more places you’ll go.” – Dr. Seuss

According to the Gallup report in 2016, 87% of millennials consider "professional or career growth and development opportunities" as important in the workplace. The Millennials value about their self-development when looking for jobs. The Shangri-La Academy team values our colleagues’ career development. We have been delivering various learning programs to bridge the skill gaps identified among our colleagues, ensuring that they can meet the challenges of their jobs with aplomb, moving forward to greater opportunities.

Learning is a lifelong process. We genuinely hope that our learning programs are supporting your professional and self-development.

Keep learning!

In this EDITION NO. 5 :

• What’s NEW at Shangri-La Academy Online? .............................................1

• Shangri-La Academy Statistics ………………………………………………………… . …… ..2

• LINKEDIN LEARNING: Recommendations for the Month ……… .. …………… ...3

• What’s COMING UP ?...................................................................................4

1 . WHAT’S NEW AT SHANGRI-LA ACADEMY ONLINE?

NEW ESSENTIAL PROGRAM:

SHANGRI-LA CARES

The well-being and safety of our guests and colleagues are the top priority in Shangri-La. In order to prepare our colleagues for the re-opening of the hotels, we are pleased to introduce a new essential learning program: Shangri-La Cares. This program covers the essential safety & hygiene guidelines for the wellbeing of our guests and colleagues aligned to enhanced SOPs for the prevention of COVID19. by taking this course, our colleagues will have a clearer overview on our promise of delivering signature experiences of Shangri-La hospitality highlighting on safety and hygiene. This course is compulsory for all hotel colleagues and it is highly recommended for all non-hotel colleagues, especially CEPT, GSO Teams, COE teams. The course is open for self-enrolment under the Essential Catalogue in Shangri-La Academy Online.

The course deadline is August 31. It is now available in English; other languages will be launched in the coming few weeks.

Click here to access to the course!

1 ENGINEERING SUSTAINABILITY AND COST MANAGEMENT

Sustainability is important for our hotels and properties as it is part of our corporate social responsibility. By collaborating with the Engineering team, ways to facilitate cost savings and actions can be identified.

This course is for all hotel and non-hotel colleagues.

This course is part of the Balanced Score Card (BSC) and the completion deadline is October 31 st .

This program is available in 12 languages.

2

ANATOMY FOR SPA THERAPISTS

One of the most critical aspects of being a successful Spa therapist is understanding the anatomy of the human body and how Spa treatments help to enhance well- being. This course explores the relationship between human anatomy and how it relates to wellness.

This course is designed for all Spa Therapists.

3 SFS POLICY LEARNING FOR DIRECT FOOD HANDLERS The SFS Policy Learning for Direct Food Handlers aims to provide new and existing colleagues (in two different modules) relevant information to comply with our SFS program. Food safety at Shangri-La is a top priority and this learning resource reinforces how our colleagues need to apply standards and procedures to ensure the highest level of food safety.

Both courses are for all Direct Food Handlers.

4 F&B INTERNAL AUDIT RESOLUTIONS As a F&B Leader, it is the responsibility of EAM / Director of F&B to detect and prevent activities or practices that may adversely impact our business. This course enable our leaders to identify and apply practical steps to resolve issues that may be found during F&B audits.

This course is targeted at EAM F&B and Director of F&B.

5 ROOTED IN NATURE (RIN) INITIATIVE The "Shangri-La's "Rooted In Nature" (RIN) Initiative Course" is dedicated to sustainable F&B business practices that supports community and social progress. It embraces ingredients and dishes that are local, seasonal and sustainable. This course is designed for Culinary, F&B Service, Club Lounge, Purchasing, Receiving, Communications, L&D, Cost Control and CSR.

6 MID AUTUMN SALES TOOLKIT In order to enhance our colleagues’ selling skills, it is essential for them to learn about the 2020 Mid-Autumn Campaign Story, Product Highlights, Target Audience and Retail Selling Process. This course is highly recommended for all F&B Service colleagues and/or colleagues who will engage in selling of retail items.

The Shangri-La Academy Team would like to thank the HQ functional leaders who have contributed and collaborated actively in the making of these newly launched courses.

The following team members from the Shangri- La Academy developed the content for the new courses:

Special thanks to: Spa: •

Cecilia LY Qiu

• • • • •

Carlos Calvo Rodriguez

Samantha Aquino

F&B: •

Jhoanna Daria

Jean Marc Dizerens

Nalinrat Rattanajit

Linda Wan Calvin Yuen

• • • •

Nikhil Nangia

Selina Da Silva Jasmine Jiang

Any questions about our courses, please contact Daniel Agudelo at Daniel.Agudelo@Shangri- La.com or Alison Li at [email protected].

Engineering: •

Chow Kiat Chan

Raman Paravaikkarasu

• •

Sarah Xu

ACADEMY CATALOGUE

The following team members from the Shangri-La Academy developed the catalogue:

The Academy Catalogue is now updated on Shangri-La Academy Online! In this updated version, available languages of each course are provided. New courses which have been rolled out until 2 Jul are also included.

Alison Li

•

Should you have any questions please e-mail Alison Li at: [email protected].

The catalogue will be updated every 1 st day of the month.

Enjoy reading!

ROOMS HYGIENE AND DISINFECTION (RHD) PROGRAM

As mentioned in our last edition of Recommends Newsletter, the Shangri-La Academy and HQ Rooms team have collaboratively developed a blended learning program – Rooms Hygiene and Disinfection (RHD) Program which aims to provide knowledge on new SOPs to meet the safety and hygiene guidelines. The whole program consists of 3 phases .

PHASE 1: EXECUTIVE HOUSEKEEPER ASSESSMENT

A total of 99 Executive Housekeepers from all our Shangri-La hotels in the world participated in the first phase of the RHD Program. They attended a virtual learning session facilitated in collaboration with Diversey. Upon the learning session, a Post Learning Assessment was administered to measure the levels of knowledge acquired on the new SOPs for housekeeping. 98% of the participants passed the assessment.

PHASE 2: FACE-TO-FACE WORKSHOP BY DIVERSEY

In phase 2, multiple face to face workshops were facilitated by a representative of Diversey and the Executive Housekeepers across our hotels. The target audience were our front-line colleagues in housekeeping and public areas . Once the workshops were completed all the attendees completed a paper and pen assessment related to the content of the workshop. 91 hotels have already completed this phase, ensuring that our front-line colleagues are prepared with the most updated information on steps to disinfect the hotels rooms and facilities.

PHASE 3: VALIDATION BY L&D MANAGERS (COMING)

The phase 3 requires for our Learning & Development Managers to conduct observational assessments at random on the colleagues who participated in the face to face workshops. The purpose of this phase is to validate the application of the learning into the actual job. This phase is conducted 7 to 14 days after the face to face workshops and the results are reported back to the HQ Rooms Team for analysis.

Should you have any enquiries regarding the RHD Program, please reach out to Joshua Masillamoney, VP Rooms at [email protected] or Jude Medida, AVP Rooms at [email protected].

2. Shangri-La Academy Statistics

FOUR CORE LEARNING PROGRAMS, THE NUMBERS!

We would like to share some statistics on the 4 CORE LEARNING PROGRAMS aligned to the BSC indicators for 2020.

COMPLETION PROGRESS OF THE CORE LEARNING PROGRAMS AS OF 1 JUL 2020 FOR ALL SHANGRI-LA COLLEAGUES

Launched on 9 Apr

Launched on 3 Jun

Launched on 30 Jun

Launched on 15 May

WHAT ARE CORE LEARNING PROGRAMS?

Core Learning Programs are designed in collaboration with respective divisions to provide our colleagues essential knowledge on several aspects, including food safety, security, fire and life safety, and cost management. The Core Learning programs are identified by our senior leadership every year in alignment to business priorities. These programs also aim to ensure safety and well-being among our guests and colleagues.

GLOBAL FIRE & LIFE SAFETY ORIENTATION 2020

ENGINEERING SUSTAINABILITY AND COST MANAGEMENT

GLOBAL SECURITY ORIENTATION 2020

SFS ORIENTATION 2020

All Core Learning Programs are NOW available in 12 languages in Shangri-La Academy Online, and these are mandatory for all hotel colleagues. They are also highly recommended to non-hotel colleagues. The completion deadline is 31 st October 2020. Should you have any enquiries regarding the CLP Programs, please reach out to Jhoanna Daria at [email protected] or Cecilia Qiu at [email protected].

The Junior Leaders Program (JLP) was designed to provide first time supervisors and front-line colleagues with supervisory potential, foundational leadership skills in alignment to Shangri- La’s leadership competencies.

JUNIOR LEADERS PROGRAM, THE NUMBERS!

220 colleagues from different properties joined the JLP Program upon nomination so far in 2020. 90% are L4 supervisors, while 10% are L5 colleagues.

An average rating of 7.5 on their supervisory skills BEFORE taking the program .

An average rating of 8.5 on their supervisory skills AFTER taking the program .

An average rating of 8.6 on collaborative skills with their own and their team AFTER taking the program .

An average rating of 8.6 on driving innovation at work AFTER taking the program .

100% of the participants will recommend the JLP Program to other Junior Leaders .

The Junior Leaders Program (JLP) is NOW available in the following languages: English, Simplified Chinese, French and Arabic. More languages coming soon!

The JLP Program is the first step to building business leaders for the Future. We sincerely hope that you have enjoyed learning with us.

Should you have any enquiries regarding the JLP Program, please reach out to Nikhil Nangia at [email protected] or Daniel Agudelo at [email protected].

3 . LINKEDIN LEARNING, RECOMMENDATIONS FOR THE MONTH!

ALWAYS BE LEARNING, LINKEDIN LEARNING

About LinkedIn Learning

LinkedIn Learning is designed for all levels of learners, and it is available whenever you are ready to learn!

It offers an on-demand library of high-quality instructional videos covering a vast range of software, business and creative skills. It also provided free courses for those who have a LinkedIn Account.

There are some free available LinkedIn Learning Courses that anyone can access to. All you need is to have an account on LinkedIn. The Shangri-La Academy Team would like to recommend our colleagues the following free courses.

1. DIGITAL BODY LANGUAGE

Body language is essential when we communicate with others. But how can we incorporate that in digital communications? Erica Dhawan, collaboration expert, will explain how we can use digital body language to craft our responses carefully and communicate our feelings with the team.

Click here to learn more!

2. TRANSFORM YOUR PERSONAL BRAND

Personal branding is very important where it provides better visibility on your career path. By taking the course facilitated by LinkedIn top voice Goldie Chan, you will learn the tactical steps and strategies to transform your personal brand.

Click here to learn more!

3. BUILDING RESILIENCE

What are the tips to perform well under pressure at workplace?

Kelley School of Business professor and professional communications coach Tatiana Kolovou has outlined the techniques and strategies to prepare from challenging situations, and tips on how to build “resiliency threshold” .

Click here to learn more!

4. INFLUENCING OTHERS

“Words and magic are two powerful forces that can change the world. ” - Amy Neftzger

Feeling difficult when persuading others? John Ullmen, PhD, will explain in the course how to influence others when you're at the "pivot point of influence” and the methods on that.

Click here to learn more!

5. HOW TO MANAGE FEELING OVERWHELMED

Feeling overwhelmed at the workplace? it could lead to persistent stress which may affect your performance and mental health. Join Heidi Hanna, stress expert and performance coach, on how conquer overwhelming feelings and ways to prevent it happening,

Click here to learn more!

It’s Time To

LinkedIn Learning App is also available! You can access to any courses on the platform anywhere, anytime.

#AlwaysBeLearning

4 . WHAT’S COMING UP

AT SHANGRI-LA ACADEMY ONLINE?

UPCOMING COURSES ON SHANGRI-LA ACADEMY ONLINE:

HR Framing Performance Module 1 HUMAN RESOURCES FUNCTIONAL

Spa Enhancements For Treatments SPA FUNCTIONAL

Sequence of Service HEALTH CLUB FUNCTIONAL

Articulate for Learning Designers HUMAN RESOURCES FUNCTIONAL

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 5 J U L Y 2 0 2 0

b r o u g h t t o y o u b y S h a n g r i - L a A c a d e m y .