Student Roost - Leasing Assistant

Student Roost - Leasing Assistant

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Leasing Assistant Candidate Information Pack

Leasing Assistant

About Us

We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland. We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 19,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

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As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Leasing Assistant

Locations

Birmingham

Aberdeen

Bath

Belfast

Bristol

Chester

Coventry

Durham

Newcastle

Leicester

Liverpool

London

Southampton

York

Wrexham

Swansea

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m Bournemouth

Brighton

Edinburgh

Glasgow

Nottingham

Sheffield

e

Leasing Assistant

Our Culture

Much is documented about the culture of an organisation; too much, some say. Or rather, that more effort can often be placed into the documenting of a culture and values, than the effort put into truly embracing and living the values of an organisation. We’re going to be the latter. We’re going to be better. You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our People and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop.

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Our values are delivered, not just displayed High challenge high support

Freedom in a framework

People over policy

Base Camp

Lift

Reward what’s right

Leasing Assistant

Our Values

We work hard and play hard. We’re here to win, but we don’t lose sight of the fact we spend more time at work than anywhere else, it needs to be enjoyable.

Be yourself, everyone else is taken. We’re a diverse bunch and we welcome and embrace our differences.

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We teach, train and develop our people; we believe you should be better tomorrow than you were yesterday. We commit to the growth of our people, the business, our profits, our resident experience and our reputation. We lift as we climb.

Have the courage to speak up, challenge when something’s not right, or when it can be better. Find your voice and know it matters. Don’t stay in your lane. Want more.

Leasing Assistant

You’re more than welcome to be here; made to feel welcome from your first day with us – and every day thereafter. Make others welcome. This is someone’s home after all. • We expect everyone in our team to be treated with dignity and respect and we’re not ok with anyone who thinks otherwise – this won’t be the right workplace for you. • We put family first and recognise that we all have a life outside of work. We leave loudly, not making a secret of our desire to get home in time for tea. • We’re welcoming, respectful and downright excited about variety in our teams, we recognise the riches aren’t just in the profit we turn. • We all love a good story, but there’s no gossiping here, no telling tales and no sharing information that isn’t appropriate. • We use gender-neutral language and we never, ever judge others based on their lives being different to our own. • We treat one another with equal respect; we don’t let our job titles enter the room before we do.

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Leasing Assistant

About The Role

We are Student Roost, an award-winning student accommodation provider with properties across the UK. We are currently looking for a friendly and enthusiastic Leasing Assistant to help mobilise our newest property! We are looking for someone to join our team on a full-time, fixed term basis, with the successful candidate working 5 days out of 7 between 8am & 8pm. Our Leasing Assistant will play a key part in ensuring our new Roost is promoted over our sales cycle and help secure bookings for the forthcoming year.

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Key Responsibilities: • Ensure the sales office, including viewing videos and content for online activity is complete on time and detailed plans are produced to promote the property over the sales cycle – including key launch activity • Drive the leasing plans both locally and centrally - creating key inroads and insights in to the market • Run the sales office virtually & on site viewings – be present on site when necessary to host viewings, Q&A’s and drive this activity forward with open days and creative online events to attract visitors to the event/ website/ social media • Point of call for chasing and following up DL & agent bookings • Support the agent flow and work with our agent team on key insights and follow ups to ensure we are maximising potential • Lead on the admin requirements of the sales cycle & support the social media plan – including Instagram, Facebook, YouTube, emails, newsletters, group chats, social groups online • Support the research and creation of inroads into key society and student ambassador leads within the city • Be flexible with hours and days to fit the business needs 5/7 • Be confident and driven to sell out the property.

Leasing Assistant

Experience and Skills Required: • We would love someone on board with experience working in a fast-paced customer service or sales environment, along with front line customer service delivery. • Ideally you will have worked in hotels or similar hospitality environments. If you have previously worked in student accommodation, then amazing!!! If not, don’t worry this isn’t essential. • We don’t expect a tech wizard, however you should be computer literate and proficient with Microsoft packages including Word, Excel and PowerPoint. Excellent written and verbal language is also required. • We pride ourselves on how awesome our teams are, so we are looking for a conscientious and a well-presented individual to add to this. You must also have the ability to communicate with colleagues and customers alike and be flexible whilst adding value to the Student Roost team. The Benefit of working at Student Roost: In return for all the hard work and effort our teams put in, our team members receive some amazing benefits for being a part of the Roost, including the following: A Competitive Salary to reflect the amazing work you do for us Giving you that well-deserved time to rest with an enhanced holiday allowance An additional day off to celebrate your birthday Competitive Maternity & Paternity packages to help you spend time with your little ones A pension scheme that allows you to plan for the future Super added extra benefits and a chance to save the pennies via our Perk Box membership Fantastic support is available for you 24/7 for all of life’s ups and downs with our EAP Service

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Application Process To arrange a confidential conversation to discuss the opportunity in more depth, please contact Hannah Searle & Charlotte Turedi of The Management Recruitment Group. Applications should be sent to [email protected]

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