Student Roost - Regional Operations Manager

Student Roost - Regional Operations Manager

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Regional Operations Manager NorthWest Candidate Information Pack

About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland.

We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 20,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Jessica Gallop Director of People

Our Locations:

Liverpool Nottingham Newcastle Aberdeen Southampton

Wrexham Sheffield Glasgow Swansea Leicester Bath

Birmingham

York

Edinburgh Bournemouth

Chester Belfast

Durham

*image for illustrative purposes only

WHAT WE OFFER

• Flexible tenancy lengths • Each site’s facilities have been tailored to their environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home

Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.

High Support – High Challenge

Freedom in a Framework

Lift

Reward what’s right

People over Policy

Base Camp

MORE ON VALUES

Let’s start with what they’re not…

They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.

Our values are the things we value here. The things that are important to us and the things we pursue and protect.

A

D

I

H

Authenticity

Integrity

Humility

Decency

C

C

P

C

Curiosity

Perceptive Communication Courage

I

Influence

Meet the Flock Say hi to Gregg, our Operations Manager at Sheffield 3.

“

As an Operations Manager you’re responsible for the day to day organisation and running of the residence.

The variety in the role can’t be overstated and I guarantee you’ll never get bored. You can be in a strategic planning meeting in the morning with contractors or the senior management team then running a karaoke night with your customers later on. It’s no exaggeration to say that every day is genuinely different and you have to be able to think and react quickly to situations when they arise.⁣ The best thing about the role is the excitement of it all; the feeling of satisfaction when you can see the changes you’re making are working and having a positive impact. We all have to work for a living but to have ownership of a property, the support to make it your own, a brand whose vision you believe in and the sincere enjoyment of coming to work is honestly the best career you can hope for. Once you start on your career in Student Accommodation you’ll never look back; and once yo start with a company like Student Roost you’ll likely never look elsewhere. ” Gregg Gilson Operations Manager

Inside the North West

Liverpool Liverpool is one of the most vibrant cities in the UK, with a historical and cultural significance that offers a whole host of amazing entertainment.

With

ing lo

Tram prov

Go to Liverpool

Chester h two Roosts in Chester students study- ocally can choose to enjoy living at either mways or The Towpath. Both properties vide good transport links to the city and university.

Wrexham Our Wrexham Roost, Snowdon Hall, offers a wonderful selection of ensuite rooms for those at Wrexham Glyndŵr University, Bangor University and Coleg Cambria.

Go to Chester

Go to Wrexham

The Requirements

Job Description

OVERVIEW: We’re Student Roost. And we’re on the look out for a Regional Operations Manager to join our growing team. Our Regional Management Team are the glue that holds our operating teams together; talented leaders of people, packed with common sense and a strong commercial ability; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. The Regional Operations Manager is responsible for ensuring we fulfil our commitments to our people and our customers, through the leadership of exceptional service delivery, in a safe and welcoming environment. The role will also take responsibility for the financial performance of the properties it has responsibility for, operate safe and secure properties in line with all statutory, legal and moral obligations and deliver the experience that both our customers and people expect KEY ACCOUNTABILITIES: SAFETY, WELFARE • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective region for all statutory and legal accountabilities we hold; furthermore, ensure that your teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Ensure your teams are compliant with all >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

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