Student Roost - Sales Manager

Student Roost - Sales Manager

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Sales Manager Candidate Information Pack

About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK.

We’re not quite the new kids on the block, having already created a portfolio of over 17,000 beds, in 48 buildings; but we’re at the very beginning of building our brand, our culture and our DNA. That makes it an exciting time to join us. Already, we’re made up of really good people and we’re a business who will endeavour, always, to do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. In little more than 12 months, we’ve built a complete HQ team, armed with little more than a Job Description and we think that’s testament to the experience candidates received when meeting with our team; a team of passionate, talented, like-minded individuals, who embrace the culture we’re seeking to build. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. We look to our residents and property Team Members to help us better our understanding of the use of space; recognising those closest to the customer often know best. We’re big on retention here, both of our residents and our people. We offer brilliantly located properties in major University towns and cities, well-priced and equipped with all the amenities and services our residents need to thrive whilst at University. And for our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. We’re starting to build out our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can eventually offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Jessica Gallop Director of People

Our Locations:

Liverpool Nottingham Newcastle Aberdeen Southampton

Wrexham

Birmingham

Sheffield Glasgow

York

Edinburgh Bournemouth

Bath

Swansea Leicester

Chester Belfast

Durham

*image for illustrative purposes only

WHAT WE OFFER

• Flexible tenancy lengths • Each site’s facilities have been tailored to their environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home

Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.

High Support – High Challenge

Reward what’s right

Freedom in a Framework

Lift

People over Policy

Base Camp

MORE ON VALUES

Let’s start with what they’re not…

They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.

Our values are the things we value here. The things that are important to us and the things we pursue and protect.

Authenticity

Decency

Integrity

Humility

Curiosity

Perceptive

Communication

Courage

Influence

Job Description Post title:

Sales Manager

Location:

HQ Birmingham – Field based

Reports to: Director of Operations We’re all about retaining students each year and encouraging them to recommend us to their friends; nothing says ‘great job’ more to us than the word of our customers. The Sales Managers are responsible for ensuring we fill our properties all year round, with customers who want to stay year after year, and for supporting a team of enthusiastic, curious and dedicated team members, who are the heartbeat of our sales experience and customer service. To do this, we’ll need our Sales Manager to focus on ensuring our sales and property teams are executing a reliable and fool-proof sales process to further new acquisitions. Alongside, working with our Property/Operations Managers to develop exceptional “Leasing Legends” in each of our properties, in the city. KEY ACCOUNTABILITIES: BUSINESS DEVELOPMENT • Responsible for identifying revenue gaps/voids across our cities and implementing B2B sales strategies necessary for successful lease-up of our properties. • Ensure every call is answered, every enquiry responded to, every email handled, and every viewing undertaken; ensuring the wider team are clear on how we convert at each stage of the process. • Develop a solid understanding of the local University landscape in each city, including competitors and where our assets rank relative to the comp set. • Process and manage any and all booking administration efficiently and with care and attention to detail, in particular ensuring the >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14

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