Student Roost - Technical Support Co-ordinator

Student Roost - Technical Support Co-ordinator

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Technical Support Co-ordinator Candidate Information Pack

About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK.

We’re not quite the new kids on the block, having already created a portfolio of over 10,000 beds and ambition to double that in the near future; but we’re at the very beginning of building our brand, our culture and our DNA. That makes it an exciting time to join us. We can’t tell you too much about ‘who we are’, because we’re building the very team that will help us do that. What we can tell you, is that already we’re made up of really good people and we’re a business who will endeavour always to do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

While most of the buildings we have acquired were operated “competently” by third-party providers there was scope to improve the management. We saw the opportunity to offer a more inspirational customer-led and focused approach to deliver fantastic student welfare and experience in a safe, secure environment and make it a genuine home away from home. An example is our Hollis Croft development in Sheffield where we provide students with theatres, a cinema room, study rooms, relaxation areas and recreation areas. We’re big on retention, both of our customers and our people. We offer brilliantly located properties in major University towns and cities, well-priced and equipped with all the amenities and services our customers need to thrive whilst at University. We’re big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We’re putting major efforts into building a brand and an organisation that people want to work for and we’re excited about sharing some of our great work in the coming months.

Nathan Goddard Chief Executive

Our Locations:

Liverpool Nottingham Newcastle Aberdeen Southampton

Wrexham Sheffield

Birmingham

York

Glasgow

Edinburgh Bournemouth

Bath

Swansea Leicester

Chester Belfast

Durham

*Image for illustrative purposes only

WHAT WE OFFER

• Flexible tenancy lengths • Each site facilities have been tailored to the environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home

Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.

High Support – High Challenge

Reward what’s right

Freedom in a Framework

Lift

People over Policy

Base Camp

MORE ON VALUES

Let’s start with what they’re not…

They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.

Our values are the things we value here. The things that are important to us and the things we pursue and protect.

Authenticity

Decency

Integrity

Humility

Curiosity

Perceptive

Communication

Courage

Influence

Job Description Post Title: Technical Support Co-ordinator

Mode:

Full time

ESTATES All Estates staff are required to conform with the Student Roost policies and procedures, behave in a professional manner, and support the core values of the service to ensure: • Customer satisfaction • High quality design standards and buildings operations • High quality facilities maintenance and services • Safety and security of students, staff and property • Environmental protection and sustainability • SMART systems both for Estates and the wider portfolio The post will support Estates in the key areas of: • Daily operations of the Estate • Continuous improvement in performance • Effective customer relations within Estates, our Customers, Universities and externally as directed. JOB DESCRIPTION Purpose To Champion and develop the Estates approach to modern building information archive resource and the effective wider use as a valuable asset in differing formats. To take the lead for and drive the collective use of the archiving & associated control of drawings & documents held electronically and within the Estates central building information archive. Responsible for producing and maintaining building and Estates information, for example drawings for all buildings throughout the Groups Estate on AutoCad in both layout and schematic form along with space management control. MAIN DUTIES AND RESPONSIBILITIES 1. Manage and maintain strategic coordination of the central Estates building information archive and procedures. 2. Lead with the development of archiving and associated document control process including the Estates Contract Standards procedure. This supports the Estates Record Information Strategy. 3. Liaise with Head of Technical Services and Property to ensure the received building ‘as fitted’ drawings from Estates projects are received in a timely manner. This should also be reflected for smaller works carried out by their team(s) and with maintenance contractors are ensuring they are fit for purpose. 4. Developing the management of and lead in carrying out quality audits checking the accuracy and completeness of drawings issued by the relevant stake holders.

5. Liaise with the above to ensure the received & Inspected building H&S & Operation and Maintenance manuals from Estates project & maintenance teams & contractors are fit for purpose. 6. Lead on the update of all Estates central master CAD Drawings of buildings when receiving new project information. 7. Design, Develop & Maintain the CAD Space Drawings. Manage the >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

Made with FlippingBook - professional solution for displaying marketing and sales documents online