The Children's Trust - Estates Manager

The Children's Trust - Estates Manager

Estates Manager

Candidate Information Pack

Dear Candidate

Thank you for your interest in the role of Estates Manager at The Children’s Trust. The Children’s Trust is the UK’s leading charity for children with brain injury. We are unique, with an international reputation for the work we undertake to improve the lives of the children and families with whom we work. We provide information and support to thousands of children with brain injury and their families annually, through education, care, therapy and research. We provide expertise and experience in meeting the needs of children and young people with acquired brain injury, neuro-disabilities and complex health needs. This is a time of change and development for the Estates Department and the role of Estates Manager is essential to the success of these changes. Reporting to the Head of Estates, you will play a pivotal role in the delivery of transformation and change across the department.

With a need to refine systems and processes, ensuring compliance whilst delivering professional and customer orientated services, you will support the Head of Estates in transforming a traditional facilities service to estate management. The role will initially lead key services such as maintenance, compliance, logistics and helpdesk, working with the Head of Estates to align services and ensuring the appropriate reporting lines are in place, as a part of the transformation of the department. This is a chance for an outstanding candidate, with experience of change management in the development of facilities management teams and the design and implementation of systems and processes, to support the Head of Estates in the delivery of a transformed Estates department and to make a significant and lasting difference to the lives of thousands of children and families. Kind regards Rachel Green Head of Estates

The Charity

The Children’s Trust is the UK’s leading charity for children with brain injury and complex health needs. The charity provides rehabilitation, medical care, special education, community services and expert information. Our key services are: • Rehabilitation for children with Acquired Brain Injury (ABI) • A non-maintained special school, with associated residential houses for children with complex education, health, therapy and care needs • Support for children with ABI and their families in the communities across the UK, through our Brain Injury Community Services • Online information and support via our publications and braininjuryhub.co.uk Our residential services based at our national specialist centre in Tadworth, Surrey, work in partnership with the NHS and local authorities to provide a step-down pathway of care between hospital and home. The centre is entirely child and family focused to ensure that their needs are appropriately supported. In the community, we provide clinical support to complement local services and give children and young people with ABI the best chance of succeeding at home and in school.

We are the only paediatric centre with a national specialised commissioning contract (through NHS England) to provide brain injury rehabilitation for children with severe brain injury. Our other services are funded through local health commissioners (such as clinical commissioning groups), social care and education authorities, together with the millions raised through voluntary fundraising. Thanks to the generosity of The Children’s Trust’s supporters, our 24 acre Tadworth site features a modern hydrotherapy pool, accommodation for parents, specially adapted equipment, soft play areas and a wheelchair-accessible tree house. We run a non-maintained special school for children with complex education, health, therapy and care needs, with associated residential houses. The Children’s Trust School supports children and young people from 2 - 19 years old and is dual-registered with the Care Quality Commission (the school residential houses) and Ofsted Education. The Children’s Trust is a charitable organisation with approximately 595 committed staff and 560 volunteers with a range of expertise across nursing and care, education, therapy, operations and centralised support functions such as finance, HR, fundraising and com- munications. A number of these staff are based off site around the UK as part of our com- munity work or in our charity shops.

Job Description

Job Title

Estates Manager

Reports to

Head of Estates

Direct reports

Technical & Compliance Lead; Logistics Supervisor; Helpdesk Coordinators; Project Manager (FM)

Level

Team Manager

Location

Tadworth, Surrey

Salary

£50,000 - £53,000 per annum (dependent upon experience)

Hours of Work

37.5 hours per week

DBS

Enhanced with Children’s Barred List

Job Purpose As Estates Manager you will provide strong leadership, motivating and engaging teams within Estate Services, whilst supporting the Head of Estates in the delivery of transformational change across the department. This includes developing and refining systems and processes, whilst delivering professional and customer orientated services. Leading key services, such as maintenance, compliance, logistics and helpdesk, you will support the Head of Estates in the alignment of services and implementation of appropriate reporting lines, whilst taking ownership of the day to day operational management of the estate. You will deliver a cost effective, efficient and continuously improving level of service, ensuring consistent levels of compliance and best practice, within a complex setting of regulators including CQC, Ofsted Care, Ofsted Education, CHKS and HSE. The Estates Manager will deputise as directed for the Head of Estates and ensure a pleasant and safe environment is established and maintained for all who use the Tadworth site (which includes our Grade 1 listed Mansion and Grounds) and retail units. This role will drive consistency and efficiency, motivate the team and implement best practice.

Duties and Responsibilities Duties will extend to the full range expected of a Manager within The Children’s Trust, including (but not limited to): robust management of an allocated operational budget (with a monthly forecast provided to the Head of Estates) ensuring expenditure represents value for the operational management of the Estates Team, ensuring staff are supported in the delivery of their operational duties, and that appropriate training and development is in place. The following are examples of operational duties required of the role: Helpdesk: • Responsible for the Helpdesk service and CAFM system; • Implementation of Helpdesk systems and processes to support the effective use of CAFM; this includes the redevelopment of the existing system; • Delivery of a full helpdesk service that is customer focused and meets the requirements of The Children’s Trust; • Production of management >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14

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