The Queen's Awards Magazine 2018

The Queen's Awards Magazine 2018

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International Trade

Innovation

Sustainable Development

Promoting Opportunity (Through Social Mobility)

Award Holders 2014-2017

Tenders the Loyal Greetings of all Queen’s Awards winners to Her Majesty The Queen

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www. queensawardsmagazine .com

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Group Chief Executive: Allen Gibbons CEO: Richard Stoppard Winners’ Co-ordinator: Anne Smith

WELCOME

Production: Ian Blaza Editorial: Emma Dahm Marketing: Emma Calland /

To the publication showcasing the winners of the Queen’s Awards for Enterprise 2018

Catherine Williams

Finance: Mandy Pratley

The Queen’s Awards for Enterprise Magazine would like to thank The Queen’s Awards Office, all of the 2018 Award winners, and the winners of previous years who have so kindly given their assistance in the preparation of this edition. The publisher is also most grateful for the contributions from: Theresa May, Prime Minister and Mark Carney, Governor of the Bank of England

04  Letters of acknowledgement for the Queen’s Awards for Enterprise 08 Tea and coffee: a journey to sustainability 12 About the Queen’s Awards for Enterprise 13 Distribution of Queen’s Awards’ winners 14 The benefits of winning... A Queen’s Award for Enterprise 16 Awards reception for 2017 winners 18 Case study: Fairfax Saddles Ltd

21 International Trade category award winners 69 Innovation category award winners 95 Sustainable Development category award winners 105 Promoting Opportunity (Through Social Mobility) category award winners 109 Award holders 2014-2017 129 Index of contributors

ISSN 2041 9783 2018 © Nexus Business Media

The Queen’s Awards for Enterprise Magazine ® is published annually by

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All rights reserved.Nopartof thisdocumentmaybe photocopied, recordedorotherwisestored ina retrievalsystem or transmitted inany formorbyanyelectronicmeanswithout thepriorpermissionof thecopyrightowner.Althoughevery efforthasbeenmade toensure theaccuracyof thecontents of thebook,NexusBusinessMediabearsno responsibility for anyerrorsorconsequences thereof,or fordamageor lossof materialsubmitted to themagazine.Thepublishersdonot necessarilyendorseorsupport factsandopinionsexpressed within thismagazine, individualeditorialsand imageshaving beensupplieddirectbyTheQueen’sAwardwinnerswhohave chosen tobe included in thepublication.

PRESENTATIONS & CELEBRATIONS IMAGES TheQueen’sAwardsmagazine istheonlypublicationworking together with The Queen’s Awards Office to publicise and promote the Awards themselves and The Queen’s Awards Winners each year. We welcome submissions of Winners presentation photographs throughout the year for publication in the subsequent edition, and on our website www.queensawardsmagazine.com. These should be emailed to [email protected] together with a suitable caption describing the event, and clearly naming the people pictured. A press release produced at the time would also normally be suitable guidance for captioning. Please ensure that all images supplied respect the rights and wishes of the copyright holder, especially if these were taken by independent photographers or supplied to you by news media.

Queen’s Awards Magazine 2018

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On behalf of Nexus Media, it is our great pleasure to offer our warmest congratulations to the winners of this year’s prestigious Queen’s Awards for Enterprise.

These awards are considered the highest accolade to be bestowed on a UK business and winners show time after time the benefits associated with being an Award holder. This can be seen both in renewed vigour in UK markets as well as helping to drive further international trade for the firms overseas. The Queen’s Awards for Enterprise offer a fantastic way to celebrate the best of the UK’s innovative and creative spirit, resulting in world-leading products and services being rolled out across the globe. Steeped in history and yet forward-thinking and ever-evolving, the Queen’s Awards for Enterprise encourage social mobility and corporate responsibility alongside entrepreneurship to drive truly great attitudes that we can all aspire to. There are companies making huge strides in developing sustainable manufacturing processes to reduce environmental impact and secure fairer deals for growers and workers, and these Awards recognise the significance of keeping these business practices at the forefront of design and manufacture leading us into the future. There were 230 Award winners in 2018, eight of which received double awards, and we extend our special congratulations in awe of such an achievement. The Awards continue to go from strength to strength and to help demonstrate the UK’s position as a global business pioneer.

Congratulations once again to all the Award holders for 2018.

Richard Stoppard Chief Executive Officer Nexus Business Media Limited

I would like to congratulate this year’s winners of The Queen’s Awards for Enterprise. These awards are a great way of celebrating the success of exciting and innovative businesses across the UK; businesses which are leading the way with pioneering products or services, delivering impressive social mobility programmes or showing their commitment to excellent sustainable development practices. I would particularly like to congratulate the eight double award winners: SkyDemon; DNAFit Limited; Omnitek; Lumishore Limited; Resilience Communications Limited; Telensa Limited; Solentim Limited; and, Harrison Spinks. These companies have achieved double recognition, with awards for both innovation and international trade, showcasing the best of what the UK has to offer on the global stage. These awards are a special way of thanking everyone who works so hard to make your business a success. Your companies, both large and small, are the backbone of the UK economy and world- leaders in the industries of the future. Congratulations once again to all 2018 Queen’s Awards for Enterprise winners.

Theresa May The Prime Minister

On behalf of the Bank of England, I am delighted to offer my congratulations to the winners of the 2018 Queen’s Awards for Enterprise for their outstanding achievement in trade, innovation, sustainable development and promoting opportunity through social mobility. The United Kingdom has a proud history of technical and industrial innovation, and the Queen’s Awards for Enterprise have played an important part in encouraging these initiatives for more than half a century. Companies like yours are extending this impressive track record and helping keep the UK at the forefront of new technologies and new markets. Your entrepreneurial spirit is more important than ever as our economy undergoes a period of profound change. The United Kingdom’s departure from the European Union will provide an opportunity to refresh and redefine our trading relationships with the rest of the world. And as a range of new general purpose technologies fundamentally change how we work, the best companies will create the jobs of the future and ensure employees are equipped to carry them out. The Bank of England is playing its part by fostering the right environment for trade, innovation and sustainable development to flourish. By maintaining monetary and financial stability, we create the conditions where businesses can concentrate on innovation and growth. We ensure that the financial firms we regulate meet tough international standards and we seek open and cooperative approach with foreign regulators to promote trade in financial services. We have a new Fintech hub to capture the benefits of new technologies and are upgrading our payment systems to improve connectivity and services for businesses and households. We are also working to mobilise capital for green and low-carbon investments to support the UK’s transition to a low carbon economy, helping foster the environment for more sustainable and inclusive growth. But as worthy as these initiatives are, they would count for little without the drive of companies like the 2018 winners. Congratulations and thank you to all. Many congratulations once again.

Mark Carney Governor

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a journey to sustainability Tea and coffee

T HE TEA break is a tradition we have embraced in the UK for around 200 years, after tea overtook gin and ale as the nation’s favourite beverage in the mid-18th century. Tea is deeply rooted in Britain’s history and has become woven into our everyday psyche and wellbeing, being consumed by an estimated 84 per cent of the British population on a daily basis. But let’s not forget about coffee. Not for an instant! Coffee is rumoured to be taking over as the nation’s most popular drink and certainly a glance down any high street reveals a plethora of coffee shops and an explosion in café culture. An estimated 70 million cups of coffee are consumed in the UK every day – with specialist and small-batch roasted coffees becoming more popular. Wherever you look there are statistics about the consumption and popularity of tea versus coffee, but one thing we do know: both are firmly established in our daily routines – whether that’s queuing bleary-eyed for a skinny latte extra hot on the way to work or settling down with a friend for a gossip over a cuppa – and both are here to stay. Opportunities for growth The tea and coffee markets are highly competitive and are, in the main, controlled by a few industry giants, but opportunities in the speciality market are growing for smaller players. According to the Centre for the Promotion of Imports, around 70 per cent of coffee imports are under the control of large companies, the other 30 per cent consists of smaller importers of ‘green’ beans for roasting and processing. The Queen’s Awards for Enterprise are acknowledged as being one of the highest business accolades and have significant benefit to those who trade internationally. The origins of the UK’s favourite beverages generally sit overseas and the importation of tea and coffee into the UK for our consumption holds a significant position within our international trade activities. The Awards’ category of Sustainable Development is also growing in importance in light of climate change and a need to improve conditions for workers overseas. This is especially poignant for the tea and coffee growers that we so heavily rely on to supply our huge UK demand. As with all international trade, there comes with it a responsibility for the importers to support and contribute to the sustainable trading values of overseas partners. The growing of crops has significant environmental impact and maintaining and harvesting tea leaves and coffee beans is extremely labour- intensive, so encouraging tea and coffee producers to use sustainable methods and look

Smaller tea importers and specialist coffee roasters are driving business in the UK and improving producers’ lives around the world, writes Emma Dahm

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after their workers well is the ethos behind sustainable production in the long term. Tea and coffee importers In 2001 the Queen’s Awards category of Environmental Achievement became Sustainable Development and there have been several winners since whose core business is tea and coffee importation. In this category last year, two winners were chosen who demonstrated the qualifying criteria with aplomb: Bettys & Taylors Group, based in Harrogate, and Union Hand Roasted Coffee, headquartered in London. Bettys & Taylors Group has remained a family business and has a tea and coffee supply chain that touches over one million people across 24 countries. The business started in 1919 when Swiss confectioner Frederick Belmont arrived in Yorkshire, married a local girl, and opened the first Bettys Café Tea Rooms in Harrogate. Nearly 100 years on and the company has a history of trading responsibly, transforming the way it works with its tea and coffee suppliers to help them become more sustainable in their practices, says Keith Writer, supply director at Bettys and Taylors.

“We have worked incredibly hard over the past few years with all our key growers to develop and roll out an innovative new approach to sustainable sourcing. We have a reputation for quality and a deep commitment to doing things properly, be they in Yorkshire or globally, through our value chain and networks,” he adds. One example of the business’s impact is its work with suppliers and growers in Kenya. The group works with The International Small Group and Tree Planting Program (TIST), among others, to support tea farmers. “Our family business has worked with suppliers to install rainwater harvesting and filtration systems in 50 schools as well as

community centres in the area, bringing fresh water to 27,000 people. We have also supported secondary school children with educational bursaries and are funding a 10-year project to plant a million trees with 4,000 tea smallholders, providing them with additional income streams, while delivering environmental protection.” Winning a Queen’s Award has been a significant achievement for Bettys and Taylors Group and the company has continued to build momentum behind its sustainable practices. “This award is a great honour and achievement that serves to inspire and drive us to do even more in developing a thriving sustainable future for all our tea and coffee growers.”

“Our family business has worked with suppliers to install rainwater harvesting and filtration systems in 50 schools as well as community centres in the area, bringing fresh water to 27,000 people”

Coffee beans being sorted by hand in Ethiopia.

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“The market growth in smaller tea importers and specialist coffee roasters is opening up opportunities in the UK for new businesses as well as improving sustainability and livelihoods of tea and coffee producers”

The company achieves growth because of its approach to sustainable development rather than despite it and has developed a business model accordingly. The company trades coffee under the Union Direct Trade model, which helps coffee producers move away from dependence on mass-market production, where they are vulnerable to world market fluctuations, towards speciality coffee production that has its own unique value, says Jeremy Torz, the company’s co-founder. “Through Union Direct Trade we were the first UK company to link sustainable development with exceptional quality coffee. The heart of Union Direct Trade is the close and long-lasting relationships we build with farmers in coffee growing communities around the world,” he adds. The model enables growers to be paid a minimum price above the International Fairtrade price and offers further incentives to increase production of high quality coffee and improve producers’ livelihoods. It was this

pioneering trading model that clinched Union’s Queen’s Award in 2017. “Union Direct Trade guarantees payment of at least 25% above the Fairtrade minimum price as well as a trusted route to a speciality market. Union works alongside coffee growing communities to increase quality and quantity of yield and improve working conditions. This creates a virtuous circle that helps farmers to plan for the future and gives Union access to exceptional quality coffee.” Winning a Queen’s Award has been a milestone for the company, which has continued to go from strength to strength. “Sustainability has always been the heart of our business, and it was fantastic to have this recognised in 2017 by winning the Queen’s Award. “We’re still a craft business at heart, but we’re also one of the UK’s leading roasters and it’s great to have this award as proof that we don’t just talk the talk we also walk the walk.” The market growth in smaller tea importers and specialist coffee roasters is opening up opportunities in the UK for new businesses as well as improving the sustainability and livelihoods of tea and coffee producers in developing countries. Global sales of coffee, tea and other hot drinks is estimated to rise at a compound annual growth rate (CAGR) of 6.4 per cent between 2017 and 2021, reaching a total value of over USD 261bn annually, according to >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128 Page 129 Page 130 Page 131 Page 132 Page 133 Page 134 Page 135 Page 136 Page 137 Page 138 Page 139 Page 140

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