TouchPoint Lookbook

TouchPoint Lookbook

TABLE OF CONTENTS

INTRODUCTION ................................................................................................................................................... 5

FOOD SERVICE AND PATIENT DINING Dining Service Models.......................................................................................................................................... 8 Dining Technology............................................................................................................................................... 10 Automated Floor Stock Management............................................................................................................... 12 RETAIL Self-Service Kiosks............................................................................................................................................... 16 Mobile Checkout................................................................................................................................................. 17 The Market. .......................................................................................................................................................... 18 Culinary Action Stations...................................................................................................................................... 19 Teaching Kitchen. ................................................................................................................................................ 20 Mobile Ordering App.......................................................................................................................................... 21 Commissary Solutions......................................................................................................................................... 22 EVS ATP Cleaning Verification.................................................................................................................................... 26 Floor Cleaning Innovation. ................................................................................................................................. 27 Robotic Floor Care. ............................................................................................................................................. 28 Capacity Management Suite.............................................................................................................................. 29 Restroom Management...................................................................................................................................... 30 PATIENT SAFETY UV-C Disinfection. ............................................................................................................................................... 34 Sporicidal Disinfectant........................................................................................................................................ 35 Thermocouple Temperature Monitoring.......................................................................................................... 36 Labeling System Inventory Control and Grab & Go Packaging...................................................................... 37 NUTRITION AND WELLNESS Early Recovery After Surgery Protocol ............................................................................................................. 40 Outpatient Counseling. ...................................................................................................................................... 41 Malnutrition Management.................................................................................................................................. 42 Diabetes Clinics................................................................................................................................................... 44

I N T R O D U C T I ON

SERVICES Laundry and Linen Services................................................................................................................................ 48 Patient Transportation......................................................................................................................................... 49 Patient Observation Attendants........................................................................................................................ 50 Valet Parking......................................................................................................................................................... 52 Ticketless Valet Service....................................................................................................................................... 53 ANALYTICS On-site Insights.................................................................................................................................................... 56 Research and Analytics....................................................................................................................................... 57 Journey Mapping................................................................................................................................................. 58 SOCIAL RESPONSIBILITY AND WASTE MANAGEMENT Food Recovery..................................................................................................................................................... 62 WasteNot.............................................................................................................................................................. 63 Food Waste Disposal.......................................................................................................................................... 64 Food Waste Repurposing................................................................................................................................... 65 PEOPLE People Strategies Live Your Purpose................................................................................................................................................ 70 Attract Recruitment.......................................................................................................................................................... 74 Candidate Assessment....................................................................................................................................... 75 Hospitality Assessment....................................................................................................................................... 76 Peer Interviewing................................................................................................................................................. 77 Engage and Retain Onboarding and Training. .................................................................................................................................. 80 GoBEYOND.......................................................................................................................................................... 81 Mastering Communication in the Workplace................................................................................................... 82 Connecting with Respect. .................................................................................................................................. 83 Leadership Academy........................................................................................................................................... 84 Learning Labs....................................................................................................................................................... 86 TouchBase............................................................................................................................................................ 87 Workplace............................................................................................................................................................. 88 Associate Engagement Survey........................................................................................................................... 89 Industry Recognition........................................................................................................................................... 90

3

I N T R O D U C T I ON

INTRODUCTION

Our Innovation LookBook offers a way for you to take a new look at your business and design a plan for improvement. To do that we need to be curious, aware and entrepreneurial! Let’s actively think about how we can apply trends, ideas and new tools in creative ways to make an impact.

In these pages, you’ll find interesting options that could help you with:

COST SAVINGS

CLINICAL OUTCOMES

CSR

ENGAGEMENT

REVENUE GENERATION

SANITATION

SATISFACTION

TIME SAVINGS

As you look through these pages, consider which might help you, given the specific needs of your Ministry. Some are suited to large operations or special needs; others will have widespread application. To pursue any of these innovations, connect first with your RDO to determine next steps.

“Ideas are like rabbits. You get a couple and learn how to handle them and pretty soon you have a dozen.”

- JOHN STEINBECK

5

FOOD SERVICE AND PATIENT DINING

DINING SERVICE MODELS ROOM SERVICE-ST YLE & RESTAURANT-ST YLE

ROOM SERVICE-STYLE RESTAURANT-STYLE

Room service-style dining, when desired

Restaurant-style ordering at mealtimes

SUMMARY

Nursing communicates diet orders to catering associate (CA) ; personalized, diet- compliant menus are spoken or presented on paper

Printed, menu in room

MENU T YPE

CA will first visit nurse for special instructions, then visit each patient about one hour before service begins

Patient calls into dining call center; places orders with nutrition operator

ORDER PLACING

Call center integrated with EMR; diet orders

Integrated with EMR; diet orders

SYSTEM SUPPORT

CA assembles trays and delivers meals at set mealtimes

Within 45 minutes by wait staff

DELIVERY

Catering associate visits multiple times a day; special requests supported throughout the day

Reminder call if patient forgets to order

SPECIAL SERVICES

CA builds rapport with patient and nursing; frequent patient visits by CA; diet changes handled quickly

Patient choice of time and menu

BENEFITS

F OO D S E R V I C E A N D PAT I E N T D I N I N G

9

DINING TECHNOLOGY MYDINING BY COMPASS GROUP MyDining is Compass Group’s proprietary patient meal ordering system. MyDining will replace all Horizon installations by end of 2019.

MyDining makes it easy to log, track and report on meal orders. Its operational features improve order accuracy, enhance patient safety and boost patient satisfaction scores. Our web-based software is implemented and supported by a robust support services team that is dedicated to achieving success, accuracy, efficiency and satisfaction at your hospital. SUPPORTING BOTH ROOM SERVICE-STYLE AND RESTAURANT-STYLE SERVICE MODELS Regardless of the service delivery model, MyDining enables patients to get the delicious, freshly prepared food they deserve while assisting operations by:  •  Reducing food waste No extra meal trays and unwanted food items the patient didn’t order  • Improving order accuracy

Trays are prepared to personalized specifications using a patient’s most recent dietary orders  • Harnessing the power of Webtrition MyDining integrates with Webtrition, our proprietary nutrition analysis and menu management solution, to ensure the right nutrition, allergen and menu information for your patients  • Increasing patient satisfaction scores MyDining is a hosted solution, which means that our hardware and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92

Made with FlippingBook - professional solution for displaying marketing and sales documents online