UCL - Accommodation Manager

UCL - Accommodation Manager

ACCOMMODATION MANAGER CANDIDATE INFORMATION PACK

BACKGROUND INFORMATION

UCL is one of the world’s top universities. Based in the heart of London, it is a modern, outward-looking institution.

At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.

UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.

THE UCL COMMUNITY

UCL’s staff and former students have included 29 Nobel prizewinners. It is a truly international community: more than one-third of our student body – more than 35,000 strong – come from 150 countries and nearly one-third of staff are from outside the UK. UCL offers postgraduate research opportunities in all of its subjects, and provides more than 200 undergraduate programmes and more than 400 taught postgraduate programmes. Approximately 54% of the student community is engaged in graduate studies, with about 29% of these graduate students pursuing research degrees.

UCL Estates

UCL Estates manages the estate and facilities infrastructure from the strategic to the operational, across property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, cleaning and including student residences and central room bookings.

Student Residential Accommodation at UCL

UCL manages 4,074 student rooms across 21 residences, three which provide catered accommodation, with a further 1,900 rooms held under nomination agreements.

JOB DESCRIPTION

Post:

Accommodation Manager

Department:

Student Accommodation

Reporting to:

Area Residences Manager

Responsible for: Residences teams including casual and vacation staff on the designated sites.

Main Purpose of the post:

The post holder will be responsible to the Area Residences Manager for the management of designated student residences to achieve the overall aims and standards of the department whilst operating within the financial targets and Standard Operating Procedures.

MAIN DUTIES & RESPONSIBILITIES

1. Management of designated student residences, to agreed standards to achieve customer satisfaction and operating within budgetary restraints. 2. To lead and direct staff teams within the designated residences. 3. To assist with the recruitment, management, deployment, training, performance management and appraisal of staff, complying with UCL’s Human Resources Division. 4. To ensure that all relevant Health & Safety legislation, policies and procedures are actively followed at all times and to take necessary action to ensure the safety of students, guests, contractors and staff whilst on site. 5. Ensuring that routine local safety training (e.g. fire familiarisation, emergency isolation points etc) is undertaken by all staff on site. 6. Overseeing the maintenance of buildings and equipment, involving liaising with College’s Estates Division and overseeing contractors and/or in-house staff, involving periodic refurbishment of all parts of the site; ordering and keeping an adequate stock of spare parts, disposables, fittings and white goods. 7. Providing a reception service in the site Offices, ensuring that all necessary administration work is completed and all enquires dealt with expediently. All post, parcels and deliveries to be processed according to procedures. 8. Allocation of rooms during term time and vacation, ensuring that the rooms are of the correct standard. To oversee the check in of summer guests and students on their arrival, ensuring that the correct procedures are followed. 9. Responsible for ordering and maintaining a sufficient stock of items for summer lettings including linen and kitchen equipment, and student linen packs. 10. Ensuring all College financial regulations are adhered to including supervision of documentation for purchase and sales ledgers. 11. To operate and understand UCL >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10

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