ULaw Assessment Office Manager

ULaw Assessment Office Manager

Assessment Office Manager Candidate Pack

The University of Law (ULaw) is one of the world’s largest law schools. With an impressive history dating back to 1876, the University employs over 900 staff and has over 14,000 students studying on their undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. They were the first-ever independent institution to be granted degree awarding powers and in 2012 gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, the University continuously focuses on developing the best legal and business minds. In 2016, they opened their leading Business School, further enhancing their reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus. What really sets them apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That’s why they keep their contact hours high and their teaching groups small. Over the past 5 years the University has doubled student enrolments and continues to grow. They are extremely ambitious and plan to expand and diversify both in the UK and worldwide. As they have grown, the continuing enhancement of their brand and reputation for teaching quality and student satisfaction has been at the core of everything that they do. Whilst their legacy and identity as a specialist legal education provider remains central to who they are, they have successfully diversified their offering into business and accounting disciplines, with a rapidly expanding suite of programmes delivered in their UK and overseas campuses. They plan to expand their portfolio into new applied and professionally accredited disciplines. As a private university, they are agile and innovative, anticipating the future needs of their students, their client firms and society as a whole. In 2020 their student recruitment exceeded 10,000 for the first time in their history and, whilst they remain a predominantly postgraduate university, their undergraduate numbers are also growing strongly. In 2020 they were ranked 1st for overall student satisfaction in England in the National Student Survey. Their success is driven by their reputation as a specialist university of the highest quality, offering students a unique and practice-led learning experience.

BACKGROUND

Vision and Strategic Plan

Vision and mission

In 2025 we will be the leading global university of law, business and the professions with a network of online and worldwide locations. Digital technology will enable us to offer unparalleled flexibility, based around cutting edge facilities and environments, further removing geographical barriers to education. We will offer the same quality of teaching and learning experience, with the convenience to study where, when and how our students want. At the heart of this are our people and values. Many of our staff, stakeholders and students helped to shape our new vision and strategic plan.

Vision and Mission

Strategic Plan

Strategic Plan

Caring for our students is at the heart of everything we do. We stand shoulder to shoulder with them, supporting their ambitions and ensuring they are respected and valued.

We are deeply committed to delivering a high-quality service and education. We support and accept appropriate and managed risks, in the pursuit of growth and progress whilst maintaining quality.

We are dynamic and future-focused, anticipating and embracing change with creativity and motivation.

We are agile and adaptable, leading change and meeting the changing demands of our students and employers, all the while updating our knowledge and practice to improve our performance and the student experience.

We embrace our challenges as learning and growth opportunities and prepare our students, with confidence and resilience, to do the same.

We work together in a collegiate way, challenging one another whilst treating each other with dignity and respect - embracing diversity of experience and background that allows people to do their best and thrive.

We have a global outlook and connect across different cultures. We are a diverse, inclusive community where everyone is welcomed and valued, and our differences are a source of strength.

Our diversity and inclusion initiatives are at the heart of our strategic plan to empower our staff and student community.

Vision and Strategic Plan

Core components of our Strategic Plan

Our Learning Journey

Building on our heritage of outstanding teaching and support for our students, we will deliver excellent standards in innovative learning, teaching and applied research that transforms lives and is globally recognised However, our learning journey does not end in the classroom, and we will continue to grow our support services and technologies, deepening our care for our students and offering ever closer support networks. We were ranked top university in England for overall student satisfaction in the National Student Survey 2020 and also achieved top ten placements amongst other universities for eleven further categories across the UK including: ‘The Teaching on my Course’ (4th), ‘Student Voice’ (4th), and ‘Assessment and feedback’ (7th). And in the latest Teaching and Excellence and Student Outcome Framework we were awarded silver for our teaching, learning and outcomes. Our performance in the critical categories of teaching excellence and academic support for students is sector leading.

Core components of our Strategic Plan

Our Learning Journey

Our Learning Environment

Our International Community

Our People

Our Impact

Our Learning Environment

We will transform our study and work settings through the use of the most advanced technology and resources.

By combining our physical and online campus environments and infrastructure, we will create adaptable and flexible spaces for learning and support.

Our International Community

We will establish new, and strengthen existing, pathways for international students to join us - including through our oversees campuses and our strategic partnerships.

We will embed inclusivity and multicultural values into the curriculum and develop new modules to define and address ethical issues and the rights of minority and protected groups.

Through collaboration with our international partners we will create global learning and employability opportunities.

Our People

We will develop, retain and recruit the highest calibre people, increasing the ethnic representation to reflect the diversity in our students.

By uniting academic and business professionals, we will innovate and personalise our students’ future teaching and learning, bringing knowledge from the front line of practice.

Our Impact

Graduates will leave ULaw with the experiences and skills to drive change, helping to transform the future of society and the professions.

They will have not only a world class qualification, but also a sense of purpose and empowerment that they can have a positive impact on their environments.

Through our pioneering Employability Service we will shape our graduates into the next generation of professionals. They will be digitally confident, have broad project management skills, and strong leadership potential.

CAMPUSES

1.

Birmingham

2.

Bristol

3.

Chester

4.

Guildford Campus

5.

Leeds Campus

6.

London Bloomsbury Campus

7.

London Moorgate Campus

8.

Manchester Campus

9.

Nottingham Campus

10. The University of Law at UEA in Norwich

11. The University of Law in Exeter

12. The University of Law in Liverpool

13. The University of Law at Reading

14. Hong Kong Centre

15. Online

16. The University of Law at Chester

All of our campuses are in thriving commercial areas and offer the same fully-resourced facilities, including well equipped IT suites with PCs for DVD and i-Tutorials, comprehensive law libraries with all the latest legal texts, quiet study areas and places to relax.

17. GISMA Berlin

18. The University of Law at Sheffield

19. The University of Law at Newcastle

Birmingham

Nottingham

Hong Kong

Guildford

Moorgate

Bristol

Main Function of Job

JOB DESCRIPTION

• To undertake responsibility for logistical and operational matters regarding the Assessments Office at the Bloomsbury Campus. • To deputise for the Head of Operations as required. • To operate as a senior member of the London Campus’ management team; undertaking cabinet responsibility to ensure operational excellence in assessment processes and cross- functional delivery of operations. • To manage the recruitment and deployment of Assessment Officers and to line manage Senior Assessment Officers and Assessment Officers based at the Bloomsbury Campus. • To oversee the provision of a high quality assessment service that meets the requirements of the University and professional bodies. • To oversee arrangements for and actual delivery of student examinations; liaising as required with the Assessments Office Manager and team at Moorgate to ensure logistical effectiveness across the London campuses viz assessment scheduling and venue allocation. • To manage and oversee digital assessments for Bloomsbury students as required. • To act as the University intelligent client for assessment issues. • To oversee student result publications according to pre-determined deadlines.

Main Function of Job

Specific Responsibilities

Reporting to Head of Campus

Operations (Bloomsbury) and Head of Assessment Operations Delivery

Location Bloomsbury

Direct Reports Assessment Office Team

Specific Responsibilities Operational Management

• Managing Senior Assessment Officers & Assessment Officers, including delegating effectively, managing and monitoring their workload, identifying training needs and learning opportunities and overseeing provision of the same. • Overseeing the recruitment of new staff, including their induction and training. • Managing staff appraisals in line with the University performance development review process. Promoting development and training. • To be part of the London Assessment management team, attending and contributing to regular senior team meetings on a London-wide level. • Working closely with the Campus management team to ensure the effective operation of the London Assessment Offices. • Deputising for the Head of Operations and covering other roles as required. • Writing reports for the Head of Operations and other senior managers. • Developing and implementing new administrative systems and assisting with the development of assessment regulations and processes, for existing and new products. • To work closely with the Programme and Student Lead for all courses to ensure effective operational support as necessary. Assessment Administration • Monitoring all assessment inboxes, ensuring email communication is responded to efficiently. • To provide comprehensive information to clients with regard to all aspects of assessments, responding in a timely and professional manner to enquiries and demonstrating an in-depth understanding of assessment regulations. • To oversee the timely and accurate student examination and assessment enrolment. • To oversee the processing of candidate concession applications and appeals in a timely manner. • To ensure accurate and timely maintenance of the student records system. • To oversee the ordering and auditing of examination materials and assist in the accurate delivery of these to all internal and external examination venues and to represent the University at these venues. • To oversee the finalisation and distribution of assessment schedules and materials. • To oversee the final checking process. • To maintain accurate records regarding candidates with resits and ensuring the candidates receive appropriate information regarding their re-sit options. • Work closely with the Key Clients team to ensure the assessment administration demands of key clients are met.

JOB DESCRIPTION

Specific Responsibilities

Assessment Operations • Oversee Board of Examiner meetings, including paperwork preparation, acting as Board Secretary, presentation of concessions on audio visual systems, recording of decisions, informing other centres of decisions and notifying candidates of outcomes. • Publish conditional/provisional results including communications relating to re-sits and implications of results, liaising where necessary with teaching staff. • Act in an advisory capacity at examination boards. • Oversee the provisional final results; prepare agendas and schedules for the appropriate Board of Examiners in conjunction with appropriate Campus staff. • Oversee the production and publication of final assessment results for all students following confirmation by the Board of Examiners. • To oversee the provision of information and results to the appropriate regulatory bodies. • To oversee the production and publication of candidate feedback according to pre-determined deadlines. • Overseeing liaison Between the Programmes and Exam Logistics teams to ensure the smooth running of all examinations. • To oversee all marking operations. General • To promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal, immediate and senior management and other work colleagues. • To actively take responsibility for your own personal career devel- opment in all respects. • Through active networking and research, to develop an aware- ness and knowledge of the education market.

Specific Responsibilities

PERSON SPECIFICATIONS

Training and Education

Essential • Further or higher education level or equivalent

Training and Education

Desirable • Degree qualification or equivalent

Experience

Experience

Skills & Knowledge

Essential • Office and staff management experience • Experience in an educational environment particularly in course administration, assessments, student records • Meeting multiple/simultaneous deadlines • Working under pressure to meet targets • Problem solving • Experience of working in a customer service environment Desirable • Experience in a similar role • Experience of recruitment & selection • Experience of undertaking performance management and appraisal

Behavioural Skills

Special Circumstances

Skills & Knowledge

Essential • Highly literate • Numerate

• Advanced knowledge of Word, Excel and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

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