University of Leeds - Deputy Director, Campus Support

University of Leeds - Deputy Director, Campus Support

DEPUTY DIRECTOR CAMPUS SUPPORT SERVICES February 2017

EXECUTIVE SUMMARY

The University of Leeds is one of the UK’s largest, most prestigious and diverse research-intensive universities. Ranked amongst the world’s top 100 universities in the QS World rankings, and a member of the Russell Group of leading research universities, the University has an annual turnover of £620million, over 31,000 students and 7,500 staff. Situated within the heart of Leeds city centre the University estates portfolio comprises of over 315 buildings, over 4million square feet of academic accommodation and over 8000 student bedrooms, all within the UK’s largest self-contained city campus. Commercial & Campus Support Services provides a range of facilities and services to the University community and beyond that include Catering, Cleaning Services, Conferencing & Events, Facilities Support Services, the Print & Copy Bureau, Security Services and Sport and Physical Activity. The facilities we manage include two large indoor sports centres, 100 acres of sports grounds, two outdoor activity centres, 13 catering outlets, a large campus refectory, a print room and hospitality function suite. Cleaning Services maintain all the academic buildings on the main University of Leeds campus. Our conference & events service, MEETinLEEDS, offers a wide range of meeting facilities that, as well as providing hospitality for members of staff, attract an international audience to the University. Facilities Support Services provide a range of support to the Central Teaching Space on campus that extends to 250 lecture theatres and classrooms. The services provided are extremely popular with students, staff and community users alike, with for example over 15,000 students and staff buying sports membership annually and on average 45,000 transactions a week in term time through our catering outlets. The vision for Commercial & Campus Support Services is that we will provide excellent, financially sustainable services and facilities to our customers, which will make a significant contribution to the University’s world class aspiration.

Deputy Director, Campus Support Services

We are looking for an outstanding candidate to provide leadership for Campus Support Services at the University. Reporting to the Director of Commercial and Campus Support Services, this newly created role provides institutional leadership for the design, development and delivery of Campus Support Services. You will set a vision and direction for the Service, including leading transformational change initiatives to support the University’s strategic plan. The post holder will promote and deliver a strong customer service culture for students, staff and academic departments across all aspects of cleaning, security and FM support services. You will also take full management responsibility and operation of University formal and informal teaching and learning space; the development and delivery of a teaching space strategy which addresses scale, scope and format of the space, aligning to academic needs. You will lead the development of a key range of facilities support services; ensuring the service is responsive to the often changing needs of the campus and its users; put in place services which are agile and flexible and utilise technology and other means to ensure they are efficient and effective in their delivery. The successful candidate will possess a proven track record of providing ‘best in class’ facilities management services across a comparable prestigious high-public footfall customer facing portfolio. This role will suit professionals with a high level of personal credibility with demonstrable experience in engendering a culture of exceptional delivery at both an operational and strategic level. A proven track record in successfully managing change and transformation will be essential including devising and implementing innovative delivery models.

THE UNIVERSITY OF LEEDS

• affirms that we will play a full part in the development of the Leeds City region and the country as a whole, boosting engagement with the City, the NHS, the world-class cultural community in the North of England and industry partners. In parallel, we are working to build our international reach and influence, developing enduring education and research initiatives with carefully selected partners around the world. The biggest challenge is, however, boosting the quality and volume of our research. The plan commits us to secure an ambitious step change in research income – of 50 per cent by 2020 – which would give us a concomitant uplift in research performance and reputation. To that end, we are investing in new staff and new studentships, in buildings, and in the research base, especially in new technology platforms. Achieving the objectives set out in the plan requires us to adopt different ways of working within the University – to become more agile; to be more outward-looking and responsive to market opportunities; and to reduce the bureaucratic burden, freeing up academic time for new academic initiatives within a more open, high-trust environment in which our expectations of staff and their personal responsibilities and accountabilities are clear.

This information should be read in conjunction with visiting the University website www.leeds.ac.uk

INCREASING KNOWLEDGE AND OPPORTUNITY

Established by Royal Charter in 1904, the University of Leeds is one of the UK’s top ten research institutions, and one of the UK’s largest, most prestigious and diverse universities, with more than 31,000 students from 146 different countries, and with more than 220,000 alumni from over 180 different countries. We are now embarking upon an exciting and critical period in our development. A new strategic plan was adopted in July 2014, covering the period 2014-20. Reaffirming that the creation, dissemination and application of knowledge remain at the heart of our mission, the plan commits us to provide a wide range of opportunities for students and staff, ensuring excellence in every aspect of student education, research and innovation, and promoting enterprise and creativity. Increasing knowledge and opportunity in powerful combination is a defining feature of life at Leeds, distinguishing us from other universities and enabling us to address the challenges of higher learning and research across a broad range of disciplines with energy and confidence.

The plan recognises that we need to be more outward-facing.

It therefore • places a premium on establishing and enhancing strategic partnerships and collaborations, to promote creativity, innovation, enterprise and impact;

THE UNIVERSITY OF LEEDS (continued)

ACADEMIC EXCELLENCE

ENTERPRISE AND INITIATIVE

• 20 of our academics have been awarded National Teaching Fellowships – more than any other institution in England, Northern Ireland and Wales – reflecting the excellence of our teaching. • We are a top 10 university for research power in the UK according to the 2014 Research Excellence Framework. • We are currently recruiting 250 academic fellows. These are new posts, which will substantially boost our research capacity and capability. • We are part of the Worldwide Universities Network (WUN), which comprises 18 research intensive institutions spanning five continents. • We are a member of the Russell Group of research- intensive universities. For further information please see: www.russellgroup. ac.uk • We were awarded the Queen’s Anniversary prize, one of the country’s highest accolade for an academic institution, in 2009 and 2011. • In the latest National Student Survey (NSS), 90 per cent of our final year students rated their course as intellectually stimulating. • In our latest audit by the Quality Assurance Agency the University received a commendation, the highest category of praise available, for our enhancement of student learning opportunities.

We play a major role in the city, region and have international reach and influence. We draw on strong partnerships – promoting creativity, enterprise, innovation and impact – with other universities, industry and the public and third sectors to ensure the transfer of knowledge and higher level skills. • Since 1995 the University of Leeds has produced 101 ‘spinout’companies, the second largest number in the higher education sector in the UK. We currently have 40 active spinout companies and have the largest number of listed spinout companies of any UK university (seven). • 59 per cent of our academics are involved in applied research or as consultants to industry with an estimated contract value of £78 million. • We have 16 active Knowledge Transfer Partnerships, the sixth highest number in the UK. • Our ‘Spark’ initiative offers business start-up support and we run an annual business plan competition with prizes of up to £2,000 for entrepreneurial students. • Our research income in 2013-14 was £133 million.

THE UNIVERSITY OF LEEDS (continued)

ORGANISATIONAL STRUCTURE

Our Values

We are a large and diverse organisation, employing 7,500 staff comprising over 100 nationalities. Our annual turnover was £620 million (2014-15). The University is led by the Vice-Chancellor, Sir Alan Langlands. He is supported by a senior management team, one of whom is the Director of Facilities Management who leads our Facilities Directorate. The Facilities Directorate comprises Estates, Residential, Sustainability and Commercial and Campus Support Services.

When Commercial & Campus Support Services came together we came to an agreement about what it is that we wanted to represent. These simple values capture the essence of what we stand for as a team. They explain to all of our staff what is expected of them when undertaking their work. We see these values as really important, they will be the benchmark against which we assess ourselves and each other; we expect all staff to use them in their everyday working life. We also believe that if we live by these values our customers will notice a difference. We will be giving really fantastic service and be a place that our customers want to come to. We will in essence achieve our vision of giving our customers a really great experience.

COMMERCIAL AND CAMPUS SUPPORT SERVICES

Commercial and Campus Support Services provides a range of facilities and services to the University community and beyond, which include Sport and Physical Activity, Catering, Cleaning, Conferencing, Facilities Support, Security and the Print & Copy Bureau.

Go the Extra Mile

Our Vision

Show You Care

The vision for Commercial & Campus Support Services is that we will provide excellent, financially sustainable services and facilities to our customers, which will make a significant contribution to the University’s world class aspiration. Our key aims are closely aligned to the University’s strategy map and can be summarised as: • Delivering an Excellent Customer Experience • A Sustainable, Effective and Efficient Organisation • Financial Sustainability • Valuing and Developing all our Staff Our Mission: to inspire through excellence As staff in Commercial & Campus Support Services we are committed to creating and reinforcing this culture. We will: • Value teamwork and participation by all staff, whatever the level, and believe in personal development and the nurturing of talent and potential; • Have structure to the way we work, but with freedom for leaders to ensure those systems are fit for the specific workplace; • Work in a positive and friendly environment where staff are known to each other and commitment to each other and the Service is high; • Emphasise trust, respect, openness and honesty with each other; • Share our performance widely and discuss improvements openly and without cause for concern; • Value efficiency, ensure we operate a smooth running service but value the distinctiveness our people bring to our service; • Be dynamic and entrepreneurial, anticipate the needs of customers and surprise and delight them by being innovative and responsive; • Commit to excelling and being the best in what we do, compete with the best, outperforming private sector too. Our Culture

Share a Smile

Know Your Stuff

What We Stand For

1. We’re not driven by the needs of shareholders but by a responsibility to our customers, communities and the betterment of the University of Leeds 2. Our aim is to be profitable because that is how we fund the investment in new, or the refurbishment of existing facilities, as well as supporting and enhancing the student experience 3. Our ways of working are ethical – supporting local businesses, producers and Fairtrade suppliers and always aiming to offer the best value for money.

Download the ‘Our Culture’ document (PDF).

THE ROLE

Role Summary

Facilities Support and Cleaning

Provide institutional leadership for the design, development and delivery of Campus Support Services, setting a vision and direction for the Service, including leading transformational change initiatives that shift the University towards its vision of efficient and effective facilities and services. This role will be influential both internally and externally, building trust and credibility, shaping and delivering a significant agenda often in partnership with faculties and Services out with the Facilities Directorate.

Lead the development of a key range of facilities support services; ensuring the service is responsive to the often changing needs of the campus and its users; put in place services which are agile and flexible and utilise technology and other means to ensure they are efficient and effective in their delivery. Provide leadership for service delivery, setting strategic direction to ensure the area/service’s overall aims and objectives are achieved and appropriately aligned to the University’s strategic plan. o The post-holder will have line management responsibility for a number of Service leads including the Security Services Manager, Cleaning Services Manager, Facilities Support Services Manager. o The post-holder will utilise effective management techniques to establish and develop committed and motivated teams that are focussed on delivering an effective and efficient service in line with the ‘Services’ strategy and goals. o To lead change in the Service in line with the Service’s Strategic Plan. This may include complex organisational changes and require sensitivity when dealing with change. o Lead and develop high level collaborative work with senior leaders internally (Schools, Faculties and Services as well as LUU) and externally where appropriate in the definition of service requirements and delivery against those requirements.

Responsibilities will include:

Security Service

Setting direction for the service including scope, configuration and culture; being responsible for ensuring systems e.g. access control / Locking, CCTV are planned and delivered and their interdependencies across Faculties and Services are appropriately managed; lead and assist with management of critical incidents; and deliver a safe, secure environment for our community in partnership with stakeholders. The management and operation of University formal and informal teaching and learning space; the development and delivery of a teaching space strategy which addresses scale, scope and format of the space, aligning to academic needs, pedagogical change and sector innovation e.g. use of technology; efficient and effective use of available resources which include a large capital and revenue investment into these spaces across the Institution. University Teaching Space and Technology

THE ROLE

The post holder will promote and deliver a strong customer service culture for students, staff, client departments and other stakeholders. o Engage proactively with the academic and student community, demonstrating at all times awareness and understanding of current thinking and issues as they relate for example to pedagogy and teaching space, security and student safety or service provision and faculty and school requirements. o Analyse and interpret the internal and external environment, designing service provision to effective respond to this, for example in responding concerns and trends in crime and student safety. o To be responsible, in conjunction with senior academic colleagues, for the setting and delivery of formal and informal teaching and learning space strategy for the university; ensuring it is reflective of pedagogical requirements, the student education strategy and aligned with the sector’s best practice. o Critically appraise the effectiveness and interaction of systems and processes putting in place appropriate integrated strategies with input from all relevant stakeholders, where this may not be the case eg access control / locking systems across the institution, ensuring that they are fit for purpose, consistent and efficiently deployed and managed. o Foster an environment of continuous improvement, monitor and respond to customer feedback, ensuring up to date techniques are used, actions from surveys of satisfaction levels implemented and the Service demonstrates commitment to ongoing improvement. o Through ongoing review/audit of service delivery, market testing and benchmarking ensure that service levels are appropriate and deliver value for money.

Taking overall responsibility for the performance of the service in line with targets and priorities set out within the Facilities Directorate’s overall business plan and strategy. o To be responsible for the setting and delivery of the capital programme associated with the teaching space portfolio, specifically in conjunction with the University’s senior management, the teaching space refurbishment and innovation investment strategy. o Efficient management of all Campus Support services ensuring optimum performance via robust service level agreements, (where appropriate) key performance indicators, and continuous improvement initiatives. o Responsible for risk management, business continuity and the Service’s plans for dealing with major incidents. Specifically, assessing security risks by collecting of intelligence from internal and external sources and close liaison with University’s Secretariat and other senior officers in ensuring sensitive and appropriate management of such incidents. o Develop and maintain close and effective working relationships with community groups, neighbourhood policing and other partners, to ensure their continued support including for example in the management of high-profile visits and events which have a potential to create security concerns. o To liaise with senior managers within and outside own area and the Facilities Directorate to influence strategic approach/ongoing developments and to ensure the provision of a “seamless integrated service” for students and the academic community. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post. o Undertake rigorous cost management, within the Service in order to meet financial, operational and other performance targets.

PERSON SPECIFICATION

• The ability to work collaboratively and across boundaries with evidence of success in developing strong working relationships and networks internally and externally and at all levels of an organisation; • Demonstrable ability to work effectively under pressure and in challenging work environments with multiple stakeholders and tight deadlines;

What will you bring to the role?

As Deputy Director, you will have:

• A degree or equivalent qualifications/experience;

• Significant senior level facilities management experience (soft FM) within a complex environment;

• Highly developed influencing and negotiation skills with the ability to persuade others at all levels;

• Significant experience of managing multiple teams on a large scale;

• Excellent analytical skills with an ability to solve complex problems using own initiative, sound judgement and political awareness; • A good understanding of technical security systems, for example, intruder alarms, locking systems, access control, incident reporting and CCTV systems. • Demonstrated behaviours in line with the values of Commercial and Campus Support Services and the University.

• A proven ability to lead and manage a large facilities management function, setting and achieving high standards of performance and demonstrating well defined people management and coaching skills; • A proven ability to think and plan strategically and a track record of successfully translating strategy into reality; • A customer and results focus with significant experience of setting, managing and achieving key customer and financial targets; • Significant experience of managing large scale and complex projects with a track record of driving successful organisational and cultural change;

You may also have:

• A facilities management qualification or membership of a relevant professional body;

• Experience of working in Higher Education at a senior level.

ADDITIONAL INFORMATION & HOW TO APPLY

ADDITIONAL INFORMATION

this position. However, applicants who have unspent convictions, cautions, reprimands and warnings, including any pending criminal proceedings must indicate this in the ‘other personal details’ section of the application form and send details to the Recruitment Officer at [email protected].

The University offers generous terms and conditions of employment, a wide range of benefits, services, facilities and family friendly policies. Full details are available on the Human Resources web pages accessible at www.leeds.ac.uk/hr The Deputy Director Campus Support Services at the University of Leeds offers a salary level that will ensure that the University is able to attract ‘industry leading’ professionals across a variety of sectors. In addition to a salary level in the £57,674 to £70,892 range the University offers a generous benefits package including: • 25 days paid holiday every year, in addition to approximately 15.5 days off for bank holidays and days when the University is closed • access to an industry-leading occupational pension scheme • generous maternity, paternity and adoption leave allowances • participation in the staff review and development scheme • access to a range of policies promoting work life balance and flexible working

Disabled Applicants

The post is located in the Facilities Directorate which is based in the Facilities Directorate Building in Clobery Steet. Disabled applicants wishing to review access to the building are invited to contact the department direct. Additional information may be sought from the Recruitment Officer, email [email protected] or tel + 44 (0)113 343 1723. Disabled applicants are not obliged to inform employers of their disability but will still be covered by the Equality Act once their disability becomes known.

Further information for applicants with disabilities, impairments or health conditions is available in the applicant guidance.

HOW TO APPLY

Further details of the wide range of staff benefits can be found at https://www.leeds.ac.uk/info/114000/jobs/43/staff_benefits.

For a confidential discussion please contact our advisors Michael Hewlett and David Craven on 020 8892 0115.

The Partnership

Applications should consist of a comprehensive CV (of not more than four pages) and supporting cover letter (of not more than two pages) outlining key matching experience and rationale for applying for the post and should be sent to [email protected].

The Partnership has been developed by students and staff and describes the mutual expectations of us all as members of the University of Leeds community. More information about the Partnership is available at http://partnership.leeds.ac.uk

Closing date for applications is Friday 24th February 2017.

Disclosure and Barring Service

Interviews are expected to be held on Monday 20th March 2017 at the University of Leeds.

A Disclosure and Barring Service (DBS) Check is not required for

University of Leeds Leeds United kingdom LS2 9JT