University of Warwick - Operations Manager (CCS)

University of Warwick - Operations Manager (CCS)

CANDIDATE INFORMATION PACK

OPERATIONS MANAGER

3 RD

Most targeted university by UK’s top 100 graduate employers 7 TH The Graduate Market in 2018 , High Fliers Research Ltd

wide assessment) (REF) in 2014 (most recent UK- Research Excellence Framework Overall among universities UK research

“What if your career took you further?”

8

NO.

IN THE UK

league table The Guardian 2019

BOUT US

Warwick is a leading university, somewhere forward-looking and ambitious, where the starting point is always ‘anything is possible’. We consistently perform strongly in the UK league tables, and we are proud to be among the top 20 ‘Most International’ universities in the world*. We’re as respected for boundary-breaking research as for teaching and business collaborations - our pursuit of excellence and intellectual curiosity is tireless. We strive to lead rather than follow, and are renowned for our entrepreneurialism and cosmopolitan outlook. Founded in 1965, our university has grown from a few green fields into 750 acres of world-class academic departments, serene lakes and leafy woodland. We now have over 25,000 students and over 5,500 members of staff and are consistently ranked in the top ten of the media league tables in the UK. Extending way beyond lecture theatres, seminar rooms, and the library, Warwick’s campus is a diverse and exciting community in its own right.

1960s The main land granted by Coventry City Council and Warwickshire County Council in the early 1960s. The first buildings were completed in 1965 (and now house Biological Sciences); by 1970 the Library, Science and Arts Buildings and Rootes Residences had been built on central campus. 1980s The 1980s saw the further expansion of the Arts Centre, the construction of the Jack Martin Halls of Residence and of the purpose built post experience training centre, Radcliffe House (1986). In 1989, in partnership with Rover and Rolls Royce plc, the University extended the new Advanced Technology Centre to provide extensive new research facilities. campus of the University is situated on 2000s A new opened in 2004 and a major investment in developing the Sports Centre has provided high-class sports facilities, amongst the best of any British university. Warwick’s Institute of Advanced Studies launched in 2007 and the Institute of Advanced Teaching and Learning was launched in 2010. The Warwick Digital Laboratory was opened by Prime Minister Gordon Brown in July 2008. In 2009, the Arts Centre’s Butterworth Hall underwent a £8million development, and we made extensive improvements to the Students’ Union, building extra retail space, cafes, bars and performance areas. Mathematics and Statistics building was

Two new student Sherbourne, were opened in 2011 and 2012 respectively, and new science academic buildings are currently under development along with a new extension to Warwick Business School. 2010s Other notable developments have been a joint Students Union and Retail building (1998), Sports Pavilion (1998), the first two phases of a new building for the Warwick Business School (1999 and 2001) and a new building for Computer Science (2000). Since 2000 plans for further building have amounted to a programme of c.£50m. residences, Bluebell and 1970s During the 1970s, further academic and residential accommodation was built on campus, including the Social Sciences building in 1977, Senate House and the Arts Centre (1974) and the Students’ Union Building (1975). In 1979, the former Coventry College of Education merged with the University to form what is now the Institute of Education on the Westwood site. 1990s During the 1990s, the built campus continued to develop. Between 1993 and 2000 over £100m of new buildings were erected, notably the construction of the Arthur Vick, Claycroft and Lakeside Residences, the International Manufacturing Centre (1994), the Ramphal Building (1996), and the new Medical School Building and associated Biomedical Research facilities generously funded by the Wolfson Trust and through a successful appeal (2001).

Our Campus Accommodation

About the service

Warwick Accommodation Off Campus Housing Warwick Accommodation is the University’s property lettings agency. We rent properties from private landlords and sub-let them to our students. This means the University becomes the landlord, so students deal directly with the University. We offer properties across Coventry, Leamington and Kenilworth. We manage over 2,000 rooms off campus in Coventry, Leamington Spa and Kenilworth. Properties are located either within walking distance or close to a regular bus service to the main University campus. Each property has a designated Property Manager who deals with any queries or maintenance issues. We also operate a 24 hour emergency line, and online fault reporting system. Properties range in size from studio flats, houses and flats for 2-6 students, up to large halls of residence style accommodation for around 100 students. What our properties offer: • Bathrooms will include a toilet, washbasin and a bath and/or shower • Beds are standard UK doubles or 3/4’s. A mattress cover will be provided to protect the mattress on each bed • All bedrooms include a wardrobe, bookshelf, desk, desk chair, wastepaper bin and mirror • All kitchens will have cupboards, a fridge, freezer, cooker, microwave and fire blanket • All properties will have a communal area with seating • Most properties will contain a washing machine with the maintenance contract • All the properties are within walking distance or with access to a regular bus service • No Deposit or Administration Fee • Insurance cover per student • Accommodation fees not due until the start of the tenancy and paid directly to the University • Properties regularly inspected by Warwick Accommodation

POST TITLE:

Operations Manager - Campus Cleaning Services

Department:

Estates

Sub:

Campus Cleaning Services

Reports to:

Head of Residences and Campus Cleaning Services Team of Campus Cleaning Services Managers (CCSM) x 5 Team of Assistant CCSM x 8 Team of Team leaders and Cleaning Assistants Admin Team – 1 x level 4 & 2 x level 3 Contracts and Resource Manager – 1 x level 6 Training, Quality & Recruitment Manager – level 5 Training, Quality & Recruitment Assistant x 2– level 3

Responsible for:

Job Purpose: The Campus Cleaning Services (CCS) is part of the broader Estates Office whose primary aim is to provide a place of opportunity and inspiration for students, staff, business partners and the local community. As part of the CCS senior management team you will be responsible for shaping and implementing the effective and efficient delivery of cleaning services with specific operational responsibility for all of the Central Campus buildings, the Westwood and Beehive buildings and Gibbet Hill. In addition you will manage operations across all of the University’s Conference Centres, Hotels and Staff & Family accommodation. Leading a team of approximately 400 staff, the post holder will be responsible for the delivery of customer focused, best practice cleaning in alignment with customer and stakeholder requirements. The post holder will ensure all statutory obligations within the remit of the role are met in full; and will provide accurate management information and performance analysis to ensure the continual improvement of these services. Duties and Responsibilities Operations • To ensure the best possible cleaning service to all end users (i.e. students, staff, conference delegates and visitors) • To work with the broader estates and commercial teams, Buildings and Facilities Managers to develop and deliver integrated services, working as one team and providing value for money in all activities • To develop immediate and long terms plans to ensure all services are delivered and maintained all year round, and to meet the requirements for key calendar events • To develop and implement a process of continuous audit and improvement to review operational processes, quality, productivity, and the innovation of the services provided • To devise and produce specifications of the cleaning requirements for new accommodation buildings to be used within tender processes • To represent CCS as and when required at meetings, in particular wider Estates Strategy Meetings • To ensure that all cleaning services and equipment are compliant with Health & Safety COSHH, electrical, fire safety and security measures

• To ensure that financial controls and systems are robust and adhere to the University’s financial policies and procedures • To support sustainability programmes and initiatives to minimise the social and environmental impact of the University and to ensure sustainability impacts are addressed Management • To support the Finance department by ensuring effective financial management of the budgets delivery against agreed targets, identifying cost savings and cost reduction opportunities • To work with the Tender & Contracts Manager to support the procurement of products and services for cleaning, laundry, transport and the post room and to ensure the best value for money • To devise business plans for additional resources for new projects and to present these to the Director of Staff and Student Accommodation, Head of Residences and Campus Cleaning Services, and Finance Manager • To develop the profile of CCS to achieve a reputation for excellence within the University and across national higher education and hospitality sectors • To analyse departmental >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

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