Weekly eNewsletter 14

Weekly eNewsletter 14

Weekly Newsletter

1

Area General Manager Message

A few days left and we are about to Reopen our doors with Care. Our Simulations have started and having you all around brings hope and assurance that with the New Normal we will excel and reach great heights. The countdown begins, the trainings are more intense, social distancing and ensuring our health and safety is Key. Let aim for a better second half of 2020. The hard part is over and its now time to shine and create new memories.

2

Standard Operating Procedures

As we Reopen our Doors with Care, it ’ s important to remember to keep our guests safe by implementing our enhanced Health and Safety Measures. Here is a video that highlights and reminds us all of our new Guests Journey.

3

Happy Vibes

The Sun always shines and Happy moments are what we create.

Our Regional L&D Team put together a video that encourages everyone to enjoy the moments, create your own happiness and spread the energy as we walk into a new phase. Let ’ s all clap along, smile from our hearts and remember to dance, laugh, be grateful and create wonderful Shang Experiences.

4

eLearning Section

Welcoming Back our Guests—Food & Beverage SOP ’ s

A course designed for our Food and Beverage Colleagues to highlight our new Regional Standard Operation Procedures.

The course consists of several modules from In Room Dining, Events, and Outlets to Bars, Buffets and Hygiene Standards. Enjoy exploring this new fun way of SOP Learning.

“ Change is the end Result of all true Learning”

SPA Enhancements for Treatments

This course is designed to equip the learners with the knowledge to personalize spa treatments by adding enhancements with distinct benefits. It includes enhancements for facial, body treatments as well as nail treatments.