Whistl Magazine Winter Issue 2018

Whistl Magazine Winter Issue 2018

Whistl magazine Winter 2018

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stock savvy Why savvy stock management keeps customers coming back for more.

NINEWAYS GDPRWILL BENEFIT DIRECTMAIL SNACK HAPPY JICMAIL HAS ARRIVED

Customer Satisfaction Survey How you rated us

A DAY IN THE LIFE OF A CUSTOMER SOLUTIONS DELIVERYMANAGER

It’s always good to knowwhether we’re doing a good job and helpful to knowwherewe could do better. So we were delighted to see that the results of our 2017 Customer Satisfaction survey show themajority of you (83%) are happy with the service we’re providing. In fact some of our longest-standing major customers said that they would highly recommend us, giving us a Net Promoter Score of 67, which is fantastic. Thanks to everyone for the feedback. Here’s howyou ratedus. A big thumbs up!

Wells Said

I’mdelighted to say that the year ahead looks full of exciting opportunities. We’re all set to see a real boost in our mail volumes in 2018 thanks to somemajor account wins including John Lewis, Age UK Ltd and Adare at the end of 2017. Our focus this year is firmly fixed on driving the business forward. We continue to invest in our infrastructure, parcel sorting technology andmarket expertisewith acquisitions like our recent takeover of fulfilment business PrismDM (now rebranded toWhistl fulfilment) which is already seeing steady growth. Operationally, we’re as busy as ever. Our Rugby depot processed its 1 billionth item during the last week of 2017. Of course our business is not all about volumes. Customer satisfaction is hugely important to us and it’s good to know that 83% of you said that youwere happy with the servicewe’re providing. We’re always striving to do better andwe can’t do that without your honest feedback so thanks for taking part in the survey. I hope you enjoy this issue ofWhistl Magazine, as always we’ll keep you postedwith all the latest news@whistluknews.

83%were satisfied with the timings of collections

81%were satisfied with the quality of their main account manager

80%were satisfied with sustained quality of service

80%were satisfied with sustained quality of customer services

83%were satisfied with ease of use

NickWells Chief Executive Whistl

76%were satisfied with our value for money

2 Whistl Magazine • Winter 2018

News

Living up to our Promises Everything we do here at Whistl is underpinned by our five promises so it’s good to see we’re doing a pretty good job of living up to them. *

OUR PROMISE

Quality first 72% of customers agreed we provide a reliable, dependable quality service.

Easy to work with 76% of customers agreed it’s easy to use and reach us when they need to.

Thinking of you 66% of customers agreed we see things from their perspective and do the right thing for them and their business. The human touch 77% of customers believe that Whistl staff are friendly, helpful and have a can-do attitude. The right thing 72% of customers believe that Whistl is straightforward, open and honest.

*Scores weremeasured on a complete agreement basis on a scale of 8 -10 with 10 being ‘completely agree’.

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Whistl Magazine • Winter 2018

News

NINEWAYS GDPRWILL BENEFIT DIRECT MAIL Marketersmay be embarking on the biggest regulatory change they have seen in a lifetime, but rest assureddirectmail canbenefit from the newGeneral >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

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