FEB20 EDITION - Digital

FEB20 EDITION - Digital

HOSPITALITY REVIEW The Official Journal of the Tasmanian Hospitality Association - February 2020

February 2020 www.tha.asn.au

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February 2020 www.tha.asn.au Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858 www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au Know when to stop. Don’t go over the top. Gamble Responsibly.

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CONTENTS

FEATURES & ARTICLES

3 - President Update 4 - CEO Update 7 - Membership Report

9 - GCE Report 10 - IR Report 12 - Clubs Tasmania Report 15 - Business Events Tasmania 19 - Opposition Leader, Rebecca White 18 - Liquor and Gaming 20 - Drysdale Update 23 - Max Hitchins - What flying teaches about running a hotel

25 - Tasmania Police 27 - Tourism Tasmania 34 - Upcoming Events

25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 Phone: 6220 7300 Email: [email protected] Web: www.tha.asn.au

February 2020 www.tha.asn.au

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4 [email protected] 03 6220 7300

Hospitality Review

President's Report

The THA recently held their annual elections for the THA State Council, with the elections independently run by the Australian Electoral Commission (AEC) on behalf of the association. It was great to see some new faces elected to our state council for 2020 and many of the same faces returned for another year. The THA State Council for 2020 is as follows: - • Paul Jubb – THA President • Phil Fuglsang – THA Treasurer

• Martin Kelly – THA Vice President and President of the Hotel/Pub Division • Angelo Fraraccio – President of the Restaurant, Cafes and Catering Division • John Dabner – President of the Accommodation Division • Other state councillors: - • Darren Brown

• Jocelyn Berechree • Shelley Richards

• Margaret Burt • Michael Best • Ben Carpenter • Mark Cadle

The council held its first meeting for 2020 in Launceston on Tuesday 25th February and discussed many industry issues of concern such as electricity pricing, liquor licensing laws, training, political issues, national association issues, social media, THA Podcast - just to name a few. The board on average meets every 2 months in a formal capacity around the state but also works closely with Steve on issues of concern and topics of interest for members on a daily basis. I encourage all members to contact their local member of the state council should they ever wish to discuss or raise issues for the state council to discuss and work on. They are elected to the council to represent members in their local area about issues or ideas for the industry.

Hospitality expertise and reliable gas supply solutions to help you succeed. To explore supply options ranging from compressed gas cylinders through to bulk vessels, contact our friendly Food & Leisure team on 1300 770 526 or [email protected], or visit your local Gas & Gear.

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February 2020 www.tha.asn.au

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CEO's Report

Forums 2020 2020 is now fully underway and so are our next round of hospitality industry forums. These forums, supported with funding from the Tasmanian government, provide us with an important opportunity to get together and discuss those critical issues that affect the day to day running of our businesses. The forums also provide us with an opportunity to invite guest speakers, to help us with the development of our businesses and ways to promote the growth and development of our industry. The forums also include networking events that provide an opportunity to further develop our business relationships and networks across the industry.

The forums will be held around Tasmania in March and April this year as follows: East Coast – 18 March 2020 12 noon – 2pm; Bayside Inn, St Helens 4.30 pm – 6.30pm; Craigie Knowe vineyard, Cranbrook

6.30 pm – 9.00 pm Craigie Knowe vineyard, Cranbrook (Networking event) West Coast – 24 March 2020 12 noon – 2pm; Empire Hotel, Queenstown 4pm – 6 pm; Strahan Village, Strahan 6.30pm – 8.30pm; Gordon River Cruises (Networking event) North West – 25 March 2020 12 noon – 2pm; Wharf Hotel, Wynyard 6pm – 9pm; Verona Restaurant, Devonport (Dinner presentations and networking) South – 31 March 2020 6pm – 9 pm, RACT/RACV Apartments, Hobart (Dinner presentations and networking) North - 7 April 2020 6pm – 9 pm; Joseph Chromy Wines, Relbia (Dinner Presentations and networking).

Presentations include key issues such as: •

developing and promoting winter events;

• •

road programs and public transport in the regions; updates from the regional tourism organisations;

• information about the upcoming series of regional mental health workshops for hospitality businesses; • the Tasmanian Government’s Tourist Accommodation Refurbishment Scheme; • accessing building services and trades; • accessing produce in the regions. I will also be providing an update on the progress of the five regional hospitality industry development plans. We have changed the format and the timing of these events to make the forums more convenient and as there is a lot in the program, I encourage all hospitality business to attend. If you have not received the invitation to attend the forums and are keen to attend, please feel free to contact Isabella Crespan on phone: 6220 7300 or email: [email protected]

6 [email protected] 03 6220 7300

Hospitality Review

Tasmanian Government Funded Programs The Tasmanian government funded grant programs are now in full swing. Great Customer Experience Program The Great Customer Experience (GCE) program is not only expanding but experiencing a significant increase in demand. A service that provides free advice and guidance to hospitality business owners and operators in their venues, the GCE program is playing a valuable role in delivering high quality service in our venues around the state. Whether you own and operate an accommodation venue, hotel, pub, restaurant or café, I encourage you to take full advantage of this free program and the benefits it can bring to your business and, importantly, your bottom line. Workforce Development The issue of workforce development for the hospitality industry in Tasmania has been very much in the news, especially in relation to the decision for Drysdale to remain under the direct management of TAFE Tasmania. While this has been disappointing from an industry point of view the Tasmanian Government has provided the capacity for the THA to develop a business case, for a commercially run hospitality training institution in Tasmania. This initiative, managed by the THA on behalf of the THA and the TICT, is now fully underway and will look to the development of facilities and training programs that can provide world class training facilities and programs to meet the growing needs of our industry. I will be reporting on our progress in the coming months as we present the business case to Government. Strategic Initiatives There are a number of strategic initiatives currently underway however one of the most exciting is a review of international hospitality associations, training institutions and legislation. During the workshops conducted in 2019, hospitality businesses around Tasmania universally said it was critically important that we, as an industry, are always striving for best practice. This international review is intended to provide us with a broader knowledge of the advances being made in the hospitality industry around the world, so that we can ensure we work towards a contemporary and world class industry. Clubs Tasmania Since the appointment of Andrew Moore as the project manager of Clubs Tasmania, we have seen substantial benefits for the many clubs and associations around Tasmania. Through our partnership with Energy ROI, many clubs are enjoying substantial savings to their electricity bills, in one instance alone the savings were just under $10,000. Discounts through our banking partner Bendigo Bank and business support services are just some of the other benefits that members of Clubs Tasmania are beginning to enjoy. Importantly, a major sporting and community club conference is being planned for October this year with tremendous value for sporting club administrators and volunteers at the grass roots level. Coward’s Punch / One Punch The Tasmanian Government has just introduced legislation into parliament to address the scourge of the coward’s punch, a blight on our society that has seen innocent victims

die, or suffer horrendous injuries. The THA, with the support of some well-known Tasmanian personalities, is currently developing an advertising campaign to express the message to the community that this anti-social behaviour is simply not acceptable. We are also continuing to work with boxer Danny Green, and his federally funded program, to look at ways to combat and put an end to this appalling behaviour.

February 2020 www.tha.asn.au

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Awards For Excellence 2020 Monday July 13, 2020 Wrest Point Hotel Nominations are now open! The THA invites all hospitality venues in Tasmania to nominate for this year’s THA Awards for Excellence. You can nominate online or via the form sent in the mail. If you have not seen either of these, please call Leanne on 6220 7300 or email [email protected] now Nominations close on Friday, 13th March DON’T MISS OUT!

An entry fee will apply to venues who are not members of the THA.

February 2020 www.tha.asn.au

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ARTICLE Nick Roney

Membership Renewal Everyone should have received their invoice for 2020 in November. We still have a number of members that still need to renew their membership. All offers and rebates such as TAB or Sky rebate and electricity deal are only available for members that have paid up. As a reminder, if you had a change in management or email, please contact us so we can keep you updated on industry relevant information.

General The last few weeks of January and February we have started member visits to see how you are all doing and if there are any concerns and/or if you require any assistance from us. The West Coast showed some positive signs when we visited with most venues being fully booked. We once again, through Energy ROI , have run our second electricity tender and as I write this we are collating all the information to present a price to those who participated. There

has been a great response with many members taking advantage of this opportunity. We will commence our regional forums again in March so keep an eye out for the invitations in your area. Our first round of forums will be East Coast 18th March , West Coast 24th March , North West Coast 25th March , Hobart 31st March and Launceston 7th April . We are also conducting a beverage survey which we haven’t done for several years. If you receive this survey, please take the time to participate in this, it should only take 5 minutes to complete. In late 2019 we increased the scope of venues being included in our occupancy statistics. The more venues we have contributing on a consistent basis the more valuable the >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38

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