GC master

GC master

G LDEN CIRCLE

1

Contents

02

01

04

03

About Golden Circle

Golden Circle Teams

Earn Points

Enrolments

06

05

10

07

Marketing Partnership and Strategic Alliances

The Table by Golden Circle

GC Collaterals

Redeem Points

2

0 GOLDEN CIRCLE TEAMS

GOLDEN CIRCLE TEAMS

Hong Kong Kuala Lumpur Guangzhou

3

GOLDEN CIRCLE TEAMS

GOLDEN CIRCLE CENTRE HONG KONG

GCC HK team is your GC expert:

INTERNAL support for operation and member questions

Membership management, i.e. enrolment / upgrade / renewal / membership pack fulfilment / Surprise and delight gifts / Manual Adjustment / Status Report / FFP Operation, Bonus points promotion rules setup etc. Programme development and implementation, i.e. hotels enrolment and redemption targets, members benefits and programme enhancement and all specific projects

GC training materials and videos for hotels

4

HOTEL CONTACT POINT

GOLDEN CIRCLE TEAMS

If hotels encountered any operation and member related enquiries,

GCC HK (Golden Circle Centre Hong Kong) is here to help,

get in touch with your hotel’s GC expert .

Operation and member related issues

GOLDEN CIRCLE CENTRE

GCC HK

For Hotel colleagues

5

GCC HK Team Your GC Experts

GOLDEN CIRCLE TEAMS

GOLDEN CIRCLE CENTRE

Contact us [email protected] (852) 2197 5666

Susanna Wong Assistant Vice President, Loyalty (Program Operations)

[email protected]

GUEST CONTACT POINT

GOLDEN CIRCLE TEAMS

If guests would like to submit an enquiry, give feedback about GC Membership (missing points / status credit) or redeem GC Award Points,

GCMS (Golden Circle Member Services) i s set up to serve GC members on membership enquiries.

[email protected]

Worldwide toll free numbers

Membership queries

GCMS

For GC Members

7

0 ABOUT GOLDEN CIRCLE

ABOUT GOLDEN CIRCLE

8

ABOUT GOLDEN CIRCLE

Golden Circle is ……

Created to reward Shangri-La’s most valued guests.

GC members can earn Golden Circle Award Points (GC Award Points) from stays, to dining and indulgent spa experiences at any our brands, and use GC Awards Points on free nights, room upgrades, dining, airline miles and more for fantastic rewards.

9

MEMBERSHIP TIERS &

ABOUT GOLDEN CIRCLE

UPGRADE AND RENEWAL CRITERIA

Gold - Entry Level • Join for free

Jade - Middle Level (1) 10 qualifying stays, or (2) 20 qualifying nights in one calendar year

Diamond – Top Level (1) 25 qualifying stays, or (2) 50 qualifying nights in one calendar year

10

PROGRAMME BENEFITS

Gold Jade Diamond

O

O

O

Pre-registration for easy check-in

O

O

Priority check-in and check-out at an exclusively designated area

Priority check-in and check-out at Horizon / Traders Club Lounge or in-room check-in, where available

O

O

O

Partner stays in the same room and enjoys applicable breakfast benefit ^

O

Daily buffet breakfast served at Café Restaurant or designated restaurant

Daily buffet breakfast served at Café Restaurant, Horizon / Traders Club Lounge, where available

O

O

O

Upgrade to the next best room category, if the reserved room type is not available at check-in

O

Access to Horizon / Traders Club Lounge, where available

O

Partner enjoys access to Horizon / Traders Club Lounge, where available ^

O

Concierge services for non-staying guests

^ Programme benefits for the Golden Circle member's partner are for a maximum of one person who stays in the same room only.

11

PROGRAMME BENEFITS

Gold Jade Diamond

O

O

O

Priority waitlist for room reservations

O

Guaranteed room availability for reservations made 72 hours prior to arrival *

O

Guaranteed room availability for reservations made 48 hours prior to arrival *

O

Guaranteed bed type at time of reservation

O

Early check-in / late check-out - 11am / 4pm **

O

Early check-in / late check-out - 8am / 6pm **

O

Pressing for one suit upon arrival

Use of selected resort facilities #

O

O

O

Bonus GC Award Points

* Default to Deluxe Room public rate. Reservation must be guaranteed by credit card at the time of booking. Black-out dates may apply. Not applicable for Room Award redemption and at hotels with villas only. **Subject to availability. This is not available at China World Summit Wing, Beijing; Shangri-La's Villingili Resort and Spa, Maldives; Shangri-La Hotel, Paris; Shangri-La Hotel, Tokyo; Shangri-La Hotel, Toronto; Shangri-La Hotel, Vancouver; and Shangri-La Hotel, at The Shard, London. # For non-motorised watersports, tennis court and children's club, please check with individual resorts for full details.

12

ABOUT GOLDEN CIRCLE

ROLLOVER NIGHTS

ROLLOVER NIGHTS • ROLLOVER NIGHTS

means the number of qualifying nights accumulated in excess of the minimum Jade or Diamond requirements which may be carried over to the following Membership Year.

13

ABOUT GOLDEN CIRCLE

Applies to Jade and Diamond members only

Allow GC Members to carry forward their surplus qualifying nights to the following membership year

Surplus qualifying nights means the number of qualifying nights stayed in any membership year minus the number of qualifying nights required to upgrade or renew the member’s current tier status Not applicable if member downgrades to a lower status, e.g. Diamond to Jade / Jade to Gold Carried forward and counted towards the total number of Qualifying Nights stayed for the purpose of upgrade or renewal of tier status

ROLLOVER NIGHTS

Valid for the following membership year only

14

0 ENROLMENTS

ENROLMENTS

15

ENROLMENTS

HOTEL ENROLMENT TARGETS

The objective is to enrich the guest experience and foster ENGAGEMENT and LOYALTY , as well as collect BETTER CUSTOMER >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75

Made with FlippingBook - professional solution for displaying marketing and sales documents online