Grooming Guideline

Grooming Guideline

Shangri-La Jeddah Grooming Guide

LADIES

HAIR

 Hair should be clean, neat and tidy always. Itmust be kept clear off the face.

 Fringes must be secured in place with plain clips that match the hair colour and

combed back neatly. Short or shoulder length hair should be groomed tidily. Frizzy or

wavy hair typesshould be tied or c lipped neatly.

 When hair is worn down or long, it should be styled and pulled back away from the

face. Guest contact colleagues must put their hair up in a bun if it is longer than

shoulder length or have it tied with hair band. Non-guest contact colleagues secure

their hair in a ponytail if it is longer than shoulder length.

 Hair bands should match with the hair colour. To maintain a neat appearance

hairspray/gel could be used. Wet/shiny/oily look is permitted.



Wigs are not allowed.

 Hair colour must be close to natural – a maximum of two shades lighter or two

shades darker than natural hair colour.

 Highlights should be natural-looking with no obvious streaks.

UNIFORMED COLLEAGUES



Braided hair or beads are not permitted.

LADIES

MAKE UP

 Makeup that compliments the overall dressing is highly recommended.

 Eye make-up, blusher and mascara must be worn naturally with highlights (e.g. natural

or earth tones) to compliment and match the uniform and overall glow of the make-up.

 Lipstick that matches the uniform and overall make-up must be worn.



Foundation isencouraged.

HANDSAND NAILS

 Hand and fingernails must be always clean. Fingernails must be well trimmed. Use

only transparent or light colored nail enamel or none at all.

 Bitten, chipped or torn fingernails, dirty nails, nail polish or scaly dry hands is not allowed.

 Visible tattoos are not permitted whether permanent or temporary (e.g. henna

tattoo).

UNIFORMED COLLEAGUES

LADIES

JEWELRY

 Only one simple and conservative design watch with a plain face and fitted band

can be worn. Generally, sports or diving watches, colored plastic and band

watches are not acceptable.

 Only one wedding ring and one simple engagement ring can be worn.

 One pair of small (smart) earrings is allowed, one on each ear only.

 Single stranded necklaces that complement the uniformmay be worn.

 Necklaces should not be worn with any collared uniforms, if worn should be

tucked inside the collar so it is not visible on the outside.

UNIFORM

 Uniforms must be properly fitted, clean and well pressed. Uniforms must be

changed if it is dirty, stained or wrinkled. Skirtsmust be knee length.

 When in public, jacket and shirt must be duly buttoned. Pockets should not be

overly filled with items and should overall look tidy and professional.

 Undergarmentsmust not be visible under the uniform.

 Clothing that are with flimsy strap or strapless, backless, form fitting, revealing or has

slits above the knee are not allowed.

 Dresses and skirts should not be shorter than 2 inches above the knee.

UNIFORMED COLLEAGUES

 Torn, dirty or otherwise socially unacceptable clothes are not allowed.

LADIES

UNIFORM

 Shorts, jeans, sweat pants, polo shirts, turtlenecks, t-shirts, tennis shoes and sandals

are not allowed.

 Grey, black or skin colored pantyhose must be worn. No fishnet or patterned

stockings are allowed. Division / Department Heads to determine color of

pantyhose for specific area in their department to compliment the uniform design.

Damaged pantyhose must not be worn.

 Trousers or pants may be worn by Administration Colleagues including Department

Secretaries based on the nature of their job or when doing certain tasks. However,

it should not be tight-fitting and should be plain black color. Trousers should be

worn properly with emphasis on appropriate length. It should not be sagging and

the bottom hems should not touch the ground.

SHOES

 Plain black court shoes that are provided with the uniform must be worn at all

times. Itmust be well polished and in good condition.

 Health club a n d C h i S p a colleagues must wear white sport shoes with

corresponding white

socks.

 Flat shoes (self provided) are allowed at the back of house areas only. Heels of

UNIFORMED COLLEAGUES

maximum 2 inches must be worn at the guest contact areas.

LADIES

ACCESSORIES

 Clean and clear name badge must be properly worn always on the left side. It

must be worn when at work inside the hotel premises by Level 3 - 5 colleagues. In

the case of Level 1- 2 colleagues, they may opt to just wear the latter mentioned

pins.

 For colleagues who wear both the name tags and management/service pins, it

should all be worn on the left side of the uniform.

 For any official activities outside the hotel premises, only management / service pin

should be worn, if applicable (i.e. Sales)

 Pens must not be visible on the outside pockets of the uniform.

 Personal mobile phones can be carried while on duty but must be on silent mode.

Personal calls or messages should not be entertained while on duty in the guest

contact area

UNIFORMED COLLEAGUES

GENTLEMEN

HAIR

 Hair should be clean, neat and tidy always. Hair length should be above the collar

and must not hide the ears.

 Clean shaven daily. Moustaches, if worn, should be neatly trimmed and may not

extend beyond or below the corners of the mouth.



Beardsand goateesare not allowed.

JEWELRY

 Visible necklaces, bracelets and earrings are also not allowed. However, these may

be permitted in certain outlets or departments to match with the ambience/theme

and conform with the nature of the job of the colleague (i.e. Health Club, Recreation,

Pearls & Caviar)

 Only one simple and conservative design watch with a plain face and fitted band

can be worn. Generally, sports or diving watches, colored plastic and band watches

are not acceptable.



Only one wedding ring can be worn.

UNIFORMED COLLEAGUES

GENTLEMEN

HANDSAND NAILS

 Hands and fingernails must be always clean. Fingernails must be short and well

trimmed.

 Bitten, chipped or torn fingernails, dirty nails, nail polish or scaly dry hands is not allowed.

 Visible tattoos are not permitted whether permanent or temporary (e.g. henna

tattoo).

UNIFORM

 Uniforms must be properly fitted, clean and well pressed. Uniforms must be changed if



it is dirty, stained or wrinkled.

 When in public, jacket and shirt must be duly buttoned. Pockets should not be overly

filled with items and should overall look tidy and professional.

 Trousers should be worn properly with emphasis on appropriate length. It should not be

sagging and the bottom hems should not touch the ground.

 Undergarments must not be visible under the uniform.

 Suspenders can only be worn if they are not visible.

UNIFORMED COLLEAGUES

GENTLEMEN

ACCESSORIES

 Clean and clear name badge must be properly worn always on the left side. It must

be worn when at work inside the hotel premises by Level 3 - 5 colleagues. In the case of

Level 1- 2 colleagues, they may opt to just wear the latter mentioned pins.

 For colleagues who wear both the name tags and management/service pins, it should

all be worn on the left side of the uniform.

 Pens must not be visible on the outside pockets of the uniform.

 Personal mobile phones can be carried while on duty but must be on silent mode.

Personal calls or messages should not be entertained while on duty in the guest

contact area.

SHOES

 Plain black leather shoes that are provided with the uniform with either plain black or

dark-coloured socks (depending on trouser colour) must be worn at all times.

 Health club and Chi Spa colleagues must wear white sport shoes with corresponding

white socks.

 All shoes must alwaysbe well polished and in good condition.

UNIFORMED COLLEAGUES

COLLEAGUES IN SPECIAL ROLE AND GCC NATIONAL (Permittedwith exception tomatch the ambiance, character and identity)

 Elegantly styled beards, goatees and side burns are allowed for the lobby ambassador, bar person and local national.

 Studded and styled earpieces is allowed for the bar person.

 Visible tattoos are permitted for bar person and show piece kitchen chefs only. The tattoos should not be religiously, geographically and gender offensive.

F&B Kitchen and Service (compliance requirement for Shangri-La Food Safety)

 Jewelry is not allowed at working hours except plain wedding band (without stone,

to SFS

grooves and limited to one only).

 Watch, bracelet and hand band is not allowed to avoid any hazard including the bar

person.

 Nail enamel is not allowed.

 Sheila or head dress must be compliment the uniform (e.g., white or black for the chef)

FOOD AND BEVERAGE SERVICE, CULINARY AND SPECIALROLE Uniformed Colleagues

F & B Kitchen:  - Hairnet or Chef’s headpiece must be worn always.

BUSINESSATTIREAND NON-UNIFORMED FEMALE COLLEAGUES (Additional guidelines for ladies in addition

UNIFORM

 Business suits or discreet pinstripe suits must be worn always. Exaggerated patterns or designs are not

allowed. It must be properly buttoned while working in public areas. Pockets should not be overly filled with

items and should overall look tidy and professional.

 Business suit blouses should be worn but not tight fitting. It must be of light or pastel colors to compliment

the suit. Only top button should be open.

 Blouses must be discreet to match outfit. Appropriate business top button -up shirt or blouse. T-shirts are not

allowed.

 Skirts shall not be shorter than 2 inches above the knee. It must fashionably combine the tops, blouse and

suit.

 Abaya is allowed only for specific colleagues as per the uniform policy.

 Trousers / pants may be worn by Administration Colleagues including Department Secretaries based on the

nature of their job or when doing certain tasks. However, it should not be tight-fitting and should be plain dark

color.

BUSINESSATTIREAND NON-UNIFORMED FEMALE COLLEAGUES (Additional guidelines for ladies in addition

UNIFORM

 Trousers should be worn properly with emphasis on appropriate length. It should not be sagging and the

bottom hems should not touch the ground.

 Grey, black or skin colored pantyhose must be worn. No fishnet or patterned stockings are allowed. Division /

Department Heads to determine color of pantyhose for specific area in their department to compliment the

uniform design. Damaged pantyhose must not be worn.

ACCESSORIES

 Scarfs can be used for Administration Colleagues including Department Secretaries provided it does not

cover the colleagues name tag and pins. The color and design shall compliment the business suit.

Exaggerated pattern and bright color are not allowed.

SHOES

 Closed shoes that match the business attire should be worn with heels of maximum 2 inches. Sandals, boots,

mules and fancy styled shoes are not allowed.

 Flat shoes (self provided) are allowed at the back of house areas only. Heels of maximum 2 inches must be

worn at the guest contact areas.

BUSINESSATTIREAND NON- UNIFORMED COLLEAGUES (Additional guidelines

GENTLEMEN

HAIR

for gentlemen in addition to In Style guidelines)

HAIR

 Moustache, french beard and goatees is allowed for Administration Colleagues only provided it is neatly trimmed and

elegantly styled along with the uniform. It should not cover the mouth.

UNIFORM

 Dark business suits must be worn always (e.g., dark brown, dark blue / charcoal black, grey, medium blue). Exaggerated

patterns or designs are not allowed. Jacket and pants must be of the same color and fabric. Jacket must be properly

buttoned while working in public areas. Pockets should not be overly filled with items and should overall look tidy and

professional.

 Shirts should be worn at all times. White, blue, light or pastel colors to compliment the suit . Only top button should

be open.

 Vest suit may be worn provided it compliments the uniform. The color shall be of the same pattern with the suit.

 National dress is allowed only for specified colleagues as per the uniform policy.

ACCESSORIES

 Ties, bows and square pockets must compliment the suit if worn. Exaggerated patterns or designs are not allowed.

 Cufflinks and tie pins should match the suit and shirt color. Overly

sized cufflinks and tie pins are not allowed.

SHOES

 Black and brown colored leather shoes which compliment the business suit should be worn. Sandals, boots, mules and

fancy styled shoes are not allowed.

 Dark socks that match the business attire should be worn. Discreetly patterned socks can be worn provided that it

matches the uniform. Brightly patterned socks are not allowed.

HAIR NAME TAG & FACE MASK

NAME TAG

 Name tag should be worn by colleagues at all times, whilst on duty

 The Name tag should be worn on the top left corner of the uniform

FACE MASK

 The face mask forms part of our Shangri-La Cares hygiene practice

 All colleagues should ensure to wear their face mask (surgical blue face mask), provided by the Hotel

 Face masks are provided on a daily basis at the following locations:



Hotel staff entrance



HR office



Uniform room



Offices

 Face mask should be changed every 4 hours

THANK YOU