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Grooming Guideline
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Grooming Guidelines Shangri-La New Delhi
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Shangri-La Jeddah Grooming Guide
LADIES
HAIR
Hair should be clean, neat and tidy always. Itmust be kept clear off the face.
Fringes must be secured in place with plain clips that match the hair colour and
combed back neatly. Short or shoulder length hair should be groomed tidily. Frizzy or
wavy hair typesshould be tied or c lipped neatly.
When hair is worn down or long, it should be styled and pulled back away from the
face. Guest contact colleagues must put their hair up in a bun if it is longer than
shoulder length or have it tied with hair band. Non-guest contact colleagues secure
their hair in a ponytail if it is longer than shoulder length.
Hair bands should match with the hair colour. To maintain a neat appearance
hairspray/gel could be used. Wet/shiny/oily look is permitted.
Wigs are not allowed.
Hair colour must be close to natural – a maximum of two shades lighter or two
shades darker than natural hair colour.
Highlights should be natural-looking with no obvious streaks.
UNIFORMED COLLEAGUES
Braided hair or beads are not permitted.
LADIES
MAKE UP
Makeup that compliments the overall dressing is highly recommended.
Eye make-up, blusher and mascara must be worn naturally with highlights (e.g. natural
or earth tones) to compliment and match the uniform and overall glow of the make-up.
Lipstick that matches the uniform and overall make-up must be worn.
Foundation isencouraged.
HANDSAND NAILS
Hand and fingernails must be always clean. Fingernails must be well trimmed. Use
only transparent or light colored nail enamel or none at all.
Bitten, chipped or torn fingernails, dirty nails, nail polish or scaly dry hands is not allowed.
Visible tattoos are not permitted whether permanent or temporary (e.g. henna
tattoo).
UNIFORMED COLLEAGUES
LADIES
JEWELRY
Only one simple and conservative design watch with a plain face and fitted band
can be worn. Generally, sports or diving watches, colored plastic and band
watches are not acceptable.
Only one wedding ring and one simple engagement ring can be worn.
One pair of small (smart) earrings is allowed, one on each ear only.
Single stranded necklaces that complement the uniformmay be worn.
Necklaces should not be worn with any collared uniforms, if worn should be
tucked inside the collar so it is not visible on the outside.
UNIFORM
Uniforms must be properly fitted, clean and well pressed. Uniforms must be
changed if it is dirty, stained or wrinkled. Skirtsmust be knee length.
When in public, jacket and shirt must be duly buttoned. Pockets should not be
overly filled with items and should overall look tidy and professional.
Undergarmentsmust not be visible under the uniform.
Clothing that are with flimsy strap or strapless, backless, form fitting, revealing or has
slits above the knee are not allowed.
Dresses and skirts should not be shorter than 2 inches above the knee.
UNIFORMED COLLEAGUES
Torn, dirty or otherwise socially unacceptable clothes are not allowed.
LADIES
UNIFORM
Shorts, jeans, sweat pants, polo shirts, turtlenecks, t-shirts, tennis shoes and sandals
are not allowed.
Grey, black or skin colored pantyhose must be worn. No fishnet or patterned
stockings are allowed. Division / Department Heads to determine color of
pantyhose for specific area in their department to compliment the uniform design.
Damaged pantyhose must not be worn.
Trousers or pants may be worn by Administration Colleagues including Department
Secretaries based on the nature of their job or when doing certain tasks. However,
it should not be tight-fitting and should be plain black color. Trousers should be
worn properly with emphasis on appropriate length. It should not be sagging and
the bottom hems should not touch the ground.
SHOES
Plain black court shoes that are provided with the uniform must be worn at all
times. Itmust be well polished and in good condition.
Health club a n d C h i S p a colleagues must wear white sport shoes with
corresponding white
socks.
Flat shoes (self provided) are allowed at the back of house areas only. Heels of
UNIFORMED COLLEAGUES
maximum 2 inches must be worn at the guest contact areas.
LADIES
ACCESSORIES
Clean and clear name badge must be properly worn always on the left side. It
must be worn when at work inside the hotel premises by Level 3 - 5 colleagues. In
the case of Level 1- 2 colleagues, they may opt to just wear the latter mentioned
pins.
For colleagues who wear both the name tags and management/service pins, it
should all be worn on the left side of the uniform.
For any official activities outside the hotel premises, only management / service pin
should be worn, if applicable (i.e. Sales)
Pens must not be visible on the outside pockets of the uniform.
Personal mobile phones can be carried while on duty but must be on silent mode.
Personal calls or messages should not be entertained while on duty in the guest
contact area
UNIFORMED COLLEAGUES
GENTLEMEN
HAIR
Hair should be clean, neat and tidy always. Hair length should be above the collar
and must not hide the ears.
Clean shaven daily. Moustaches, if worn, should be neatly trimmed and may not
extend beyond or below the corners of the mouth.
Beardsand goateesare not allowed.
JEWELRY
Visible necklaces, bracelets and earrings are also not allowed. However, these may
be permitted in certain outlets or departments to match with the ambience/theme
and conform with the nature of the job of the colleague (i.e. Health Club, Recreation,
Pearls & Caviar)
Only one simple and conservative design watch with a plain face and fitted band
can be worn. Generally, sports or diving watches, colored plastic and band watches
are not acceptable.
Only one wedding ring can be worn.
UNIFORMED COLLEAGUES
GENTLEMEN
HANDSAND NAILS
Hands and fingernails must be always clean. Fingernails must be short and well
trimmed.
Bitten, chipped or torn fingernails, dirty nails, nail polish or scaly dry hands is not allowed.
Visible tattoos are not permitted whether permanent or temporary (e.g. henna
tattoo).
UNIFORM
Uniforms must be properly fitted, clean and well pressed. Uniforms must be changed if
it is dirty, stained or wrinkled.
When in public, jacket and shirt must be duly buttoned. Pockets should not be overly
filled with items and should overall look tidy and professional.
Trousers should be worn properly with emphasis on appropriate length. It should not be
sagging and the bottom hems should not touch the ground.
Undergarments must not be visible under the uniform.
Suspenders can only be worn if they are not visible.
UNIFORMED COLLEAGUES
GENTLEMEN
ACCESSORIES
Clean and clear name badge must be properly worn always on the left side. It must
be worn when at work inside the hotel premises by Level 3 - 5 colleagues. In the case of
Level 1- 2 colleagues, they may opt to just wear the latter mentioned pins.
For colleagues who wear both the name tags and management/service pins, it should
all be worn on the left side of the uniform.
Pens must not be visible on the outside pockets of the uniform.
Personal mobile phones can be carried while on duty but must be on silent mode.
Personal calls or messages should not be entertained while on duty in the guest
contact area.
SHOES
Plain black leather shoes that are provided with the uniform with either plain black or
dark-coloured socks (depending on trouser colour) must be worn at all times.
Health club and Chi Spa colleagues must wear white sport shoes with corresponding
white socks.
All shoes must alwaysbe well polished and in good condition.
UNIFORMED COLLEAGUES
COLLEAGUES IN SPECIAL ROLE AND GCC NATIONAL (Permittedwith exception tomatch the ambiance, character and identity)
Elegantly styled beards, goatees and side burns are allowed for the lobby ambassador, bar person and local national.
Studded and styled earpieces is allowed for the bar person.
Visible tattoos are permitted for bar person and show piece kitchen chefs only. The tattoos should not be religiously, geographically and gender offensive.
F&B Kitchen and Service (compliance requirement for Shangri-La Food Safety)
Jewelry is not allowed at working hours except plain wedding band (without stone,
to SFS
grooves and limited to one only).
Watch, bracelet and hand band is not allowed to avoid any hazard including the bar
person.
Nail enamel is not allowed.
Sheila or head dress must be compliment the uniform (e.g., white or black for the chef)
FOOD AND BEVERAGE SERVICE, CULINARY AND SPECIALROLE Uniformed Colleagues
F & B Kitchen: - Hairnet or Chef’s headpiece must be worn always.
BUSINESSATTIREAND NON-UNIFORMED FEMALE COLLEAGUES (Additional guidelines for ladies in addition
UNIFORM
Business suits or discreet pinstripe suits must be worn always. Exaggerated patterns or designs are not
allowed. It must be properly buttoned while working in public areas. Pockets should not be overly filled with
items and should overall look tidy and professional.
Business suit blouses should be worn but not tight fitting. It must be of light or pastel colors to compliment
the suit. Only top button should be open.
Blouses must be discreet to match outfit. Appropriate business top button -up shirt or blouse. T-shirts are not
allowed.
Skirts shall not be shorter than 2 inches above the knee. It must fashionably combine the tops, blouse and
suit.
Abaya is allowed only for specific colleagues as per the uniform policy.
Trousers / pants may be worn by Administration Colleagues including Department Secretaries based on the
nature of their job or when doing certain tasks. However, it should not be tight-fitting and should be plain dark
color.
BUSINESSATTIREAND NON-UNIFORMED FEMALE COLLEAGUES (Additional guidelines for ladies in addition
UNIFORM
Trousers should be worn properly with emphasis on appropriate length. It should not be sagging and the
bottom hems should not touch the ground.
Grey, black or skin colored pantyhose must be worn. No fishnet or patterned stockings are allowed. Division /
Department Heads to determine color of pantyhose for specific area in their department to compliment the
uniform design. Damaged pantyhose must not be worn.
ACCESSORIES
Scarfs can be used for Administration Colleagues including Department Secretaries provided it does not
cover the colleagues name tag and pins. The color and design shall compliment the business suit.
Exaggerated pattern and bright color are not allowed.
SHOES
Closed shoes that match the business attire should be worn with heels of maximum 2 inches. Sandals, boots,
mules and fancy styled shoes are not allowed.
Flat shoes (self provided) are allowed at the back of house areas only. Heels of maximum 2 inches must be
worn at the guest contact areas.
BUSINESSATTIREAND NON- UNIFORMED COLLEAGUES (Additional guidelines
GENTLEMEN
HAIR
for gentlemen in addition to In Style guidelines)
HAIR
Moustache, french beard and goatees is allowed for Administration Colleagues only provided it is neatly trimmed and
elegantly styled along with the uniform. It should not cover the mouth.
UNIFORM
Dark business suits must be worn always (e.g., dark brown, dark blue / charcoal black, grey, medium blue). Exaggerated
patterns or designs are not allowed. Jacket and pants must be of the same color and fabric. Jacket must be properly
buttoned while working in public areas. Pockets should not be overly filled with items and should overall look tidy and
professional.
Shirts should be worn at all times. White, blue, light or pastel colors to compliment the suit . Only top button should
be open.
Vest suit may be worn provided it compliments the uniform. The color shall be of the same pattern with the suit.
National dress is allowed only for specified colleagues as per the uniform policy.
ACCESSORIES
Ties, bows and square pockets must compliment the suit if worn. Exaggerated patterns or designs are not allowed.
Cufflinks and tie pins should match the suit and shirt color. Overly
sized cufflinks and tie pins are not allowed.
SHOES
Black and brown colored leather shoes which compliment the business suit should be worn. Sandals, boots, mules and
fancy styled shoes are not allowed.
Dark socks that match the business attire should be worn. Discreetly patterned socks can be worn provided that it
matches the uniform. Brightly patterned socks are not allowed.
HAIR NAME TAG & FACE MASK
NAME TAG
Name tag should be worn by colleagues at all times, whilst on duty
The Name tag should be worn on the top left corner of the uniform
FACE MASK
The face mask forms part of our Shangri-La Cares hygiene practice
All colleagues should ensure to wear their face mask (surgical blue face mask), provided by the Hotel
Face masks are provided on a daily basis at the following locations:
Hotel staff entrance
HR office
Uniform room
Offices
Face mask should be changed every 4 hours
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