Leaders Eat Last_Session 2

Leaders Eat Last_Session 2

LEADERS EAT LAST F O L LOW U P S E S S I ON

MEIA Hotel Leadership Workshop

Todays Agenda

3. LEADING TEAMS WITH EMOTIONAL IMPACT

1. CORE TO LEADERSHIP: EMOTIONAL INTELLIGENCE

2. YOUR INFLUENCE TO WORKPLACE CLIMATE

2

Let’s Recap

1. Stay fluid and flexible amongst Leadership styles • Be aware of your natural tendencies • Be adaptive even with enriched cultural context

2. Build Trust in Teams • They must feel safe and protected • Don’t be an internal threat!

3. Cultivate Selflessness Leadership • Self-reflect, avoid the power paradox • Daily doses of Empathy, Gratitude, Generosity

3

ACTIVITY 1

In groups, 10 minutes

Individually , read the handout provided and then identify which leadership style is being defined in each section.

After 10 minutes, we will debrief

RECALL THE SIX LEADERSHIP STYLES

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Situational Leadership: The Six Leadership Styles

BEST APPLIED/ LONG TERM RISKS

DESCRIPTION

STYLE

✓

To provide clear direction In a crisis

✓

Clear and decisive direction expecting full and immediate compliance

To kick start a turnaround

COERCIVE “Do what I tell you”

✓ With problem employees X May seem cold/distant and lack by in

✓

When changes require a new vision

✓ When a clear direction is needed X May not motivate more experienced peers

Mobilizes people toward a vision, providing clarity while letting people find the best way to get there

AUTHORITATIVE “Come with me”

✓

Creates harmony, collaboration and builds emotional bonds

To heal conflict in a team

✓

To motivate people during stressful circumstances

AFFILIATIVE “People come first”

X May neglect goals/tasks for relationships

✓

Gets consensus through participation and leverages others expertise

To build buy-in or consensus

✓

To get input from valuable employees

DEMOCRATIC “What do you think”

X May cause indecision

✓ To get quick results from a highly motivated and competent team X May cause fatigue & burn out competent/motivated

Sets high standards for performance to achieve goals

PACESETTING “Do as I do now”

Develops people for the future connecting personal and career aspirations ✓

To improve performance

✓ Develop strengths X If done incorrectly can look like micromanaging

COACHING “Try this”

*Source: Daniel Goleman

R E F R E S H E R

5

Leadership Competencies of Emotional Intelligence

Distinctive styles of leadership each spring from different components of Emotional Intelligence

• Self-control • Trust worthiness • Conscientiousness • Adaptability • Achievement Orientation • Initiative Self-Management

Self-Awareness • Emotional self-awareness • Accurate self-awareness • Self-confidence

FUNDAMENTAL CAPABILITIES OF EMOTIONAL INTELLIGENCE 4

• Empathy • Organizational awareness • Service orientation Social Awareness

Social Skill • Visionary leadership • Influence • Developing others • Communication • Change catalyst • Conflict management

• Building bonds • Teamwork and collaboration

R E F R E S H E R

6

ACTIVITY 2

In pairs, 10 minutes

Using your pre-work activity,

Find a partner and share with them a few of the specific actions for improvement you have identified for yourself in order to build on your EQ capabilities as a leader

EXPANDING YOUR REPERTORY

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Leadership Competencies of Emotional Intelligence

Distinctive styles of leadership each spring from different components of Emotional Intelligence

• Self-control • Trust worthiness • Conscientiousness • Adaptability • Achievement Orientation • Initiative Self-Management

Self-Awareness • Emotional self-awareness • Accurate self-awareness • Self-confidence

FUNDAMENTAL CAPABILITIES OF EMOTIONAL INTELLIGENCE 4

• Empathy • Organizational awareness • Service orientation Social Awareness

Social Skill • Visionary leadership • Influence • Developing others • Communication • Change catalyst • Conflict management

• Building bonds • Teamwork and collaboration

R E F R E S H E R

8

The Six Leadership Styles springing from Emotional Intelligence competencies

AFFILIATIVE “People come first”

DEMOCRATIC “What do you think”

COERCIVE “Do what I tell you”

AUTHORITATIVE “Come with me”

PACESETTING “Do as I do now”

COACHING “Try this”

✓

Empathy Visionary leadership Influence Developing others

✓

Conflict management

✓

Empathy

✓

Self-control

✓

Self-control

✓

Self-confidence

✓

✓

Developing others

✓

Conscientiousness

✓

Conscientiousness

✓

Empathy

✓

✓

Influence

✓

✓

Achievement Orientation

✓

Achievement Orientation

✓

Change catalyst

✓

Communication

✓

Emotional self- awareness

✓

Change catalyst Conflict management Building bonds Teamwork and collaboration

✓

✓

Teamwork and collaboration

✓

Initiative

✓

Accurate self- awareness

✓

✓

✓

Self-confidence

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Growing Your Emotional Intelligence

Self-Directed Learning Process

Motivation to change

My Ideal Self

My Real Self

Resonant Relationships

Sustain the change to make learning an ongoing part of your leadership

Brain Reprogram

Provide a roadmap for your efforts

My Learning Agenda

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PRE-WORK

Recognizing Successful Leadership!

Think of a time where one or a combination of the six leadership styles were effectively used by one of the hotel senior leaders on your team. Answer the following questions:

What was the situation? Which leadership style(s) did they apply? What was the impact to others? How did it make others feel? What was the positive result or outcome?

SUCCESS STORIES

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Sphere of influence to Climate

Climate refers to six key factors that influence an organization’s working environment :

FLEXIBILITY How free colleagues feel to innovate

CLARITY The clarity colleagues have about mission and values

RESPONSIBILITY Sense of responsibility to the organization

COMMITMENT The level of commitment to a common purpose

STANDARDS The level of standards that colleagues set

REWARDS Sense of accuracy about performance feedback and aptness of rewards

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Source: Psychologists George Litwin and Richard Stringer

ACTIVITY 3

In groups, 15 minutes

Each group will be assigned 1 of the 6 components of workplace culture. Using the flipcharts, select the leadership style that you feel will have the most and the least positive effect on workplace climate and write down why you believe this.

OUR INFLUENCE TO WORKPLACE CLIMATE

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Sphere of influence to Climate

Climate refers to six key factors that influence an organization’s working environment :

FLEXIBILITY How free colleagues feel to innovate

CLARITY The clarity colleagues have about mission and values

RESPONSIBILITY Sense of responsibility to the organization

COMMITMENT The level of commitment to a common purpose

STANDARDS The level of standards that colleagues set

REWARDS Sense of accuracy about performance feedback and aptness of rewards

14

Source: Psychologists George Litwin and Richard Stringer

Highest Positive Effect

Least Positive Effect

FLEXIBILITY How free colleagues feel to innovate

1

2

3

4

5

6

RESPONSIBILITY Sense of responsibility to the organization

1

2

3

4

5

6

STANDARDS The level of standards that colleagues set

1

2

3

4

5

6

REWARDS Sense of accuracy about performance feedback and aptness of rewards

1

2

3

4

5

6

CLARITY The clarity colleagues have about mission and values

1

2

3

4

5

6

15 COMMITMENT The level of commitment to a common purpose

1

2

3

4

5

6

FLEXIBILITY How free colleagues feel to innovate and raise new ideas

1

2

3

4

5

6

AFFILIATIVE

COERCIVE*

DEMOCRATIC*

AUTHORITATIVE

PACESETTING

COACHING

RESPONSIBILITY Sense of responsibility to the organization

1

2

3

4

5

6

AUTHORITATIVE

DEMOCRATIC

PACESETTING

COERCIVE

COACHING

AFFILIATIVE

STANDARDS The level of standards that colleagues set

1

2

3

4

5

6

COERCIVE

DEMOCRATIC

PACESETTING

AFFILIATIVE

AUTHORITATIVE

COACHING

REWARDS Sense of accuracy about performance feedback and aptness of rewards

1

2

3

4

5

6

PACESETTING

AFFILIATIVE

DEMOCRATIC

COACHING

AUTHORITATIVE

COERCIVE

CLARITY The clarity colleagues have about mission and values

1

2

3

4

5

6

AUTHORITATIVE

DEMOCRATIC

AFFILIATIVE

COACHING

COERCIVE

PACESETTING

COMMITMENT The level of commitment to a common purpose

1

2

3

4

5

6

COERCIVE

PACESETTING

DEMOCRATIC

COACHING

AFFILIATIVE

AUTHORITATIVE

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Building a circle of safety

Great leaders creates a system to make sure that safety, trust, and cooperation are fully covered so that people feel safe, focus on organizational goals and are united as on team.

R E F R E S H E R

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Leading teams with emotional impact

Great leader understands what guides a person to take certain actions.

When you know about the fundamental systems that guide us, you become better equipped to understand other people and pull teams together.

T H E H A P P Y C H EM I C A L S

Endorphins are there to hide pain

ENDORPHINS NO PAIN

DOPAMINE ONE MORE

Dopamine makes you feel good when accomplishing a goal

Serotonin makes you feel grateful for the people who support you

Oxytocin is responsible for love and released when bonding

Your instincts, mood, feelings, etc., all are guided by the release of these 4 happiness chemicals in your body.

SEROTONIN LOYALTY

OXYTOCIN BOND

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Serotonin and oxytocin are the backbone of the Circle of Safety

“ I F E E L U N D E R S TOO D . ”

“ I R E S P E C T YO U . ”

“ I E N J OY YO U R P R E S E N C E . ”

SEROTONIN LOYALTY

OXYTOCIN BOND

“ I F E E L VA L U E D . ”

“ I T R U S T YO U . ”

“ I F E E L C O N N E C T E D . ”

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What do we need to do as leaders?

1. HAVE THE COURAGE TO DO WHAT’S RIGHT

2. INTEGRITY AND HONEST MATTERS

3. TAKE TIME FOR RELATIONSHIPS

R E F R E S H E R

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Daily Behaviors That Form Selfless Leadership

EMPATHY

GENEROSITY

GRATITUDE

✓ Ask questions and paraphrase

✓ Spend one on one time with people you lead

✓ Thoughtful thank yous

✓ Show your listening

✓ Send notes of appreciation

✓ Delegate

✓ Articulate concern for others

✓ Publicly recognize and reward

✓ Give praise generously

✓ Before meetings, take a

✓ Gestures to celebrate success

✓ Share the limelight

moment to think about the person you’ll be with and what is happening in his or her life.

R E F R E S H E R

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Why does it matter?

Create feelings

Reinforces thought

Create behavior

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Key Takeaways and Next Steps

Kristi

1. To expand your leadership repertory, grow your EQ • It’s a s elf-directed learning process • Take time to reflect each day • Embrace feedback, start with those you trust • Celebrate Success Stories ☺ 2. Our leadership influences the workplace culture/climate • Flexibility, responsibility, standards, rewards, clarity and commitment • We need to use a combination of leadership styles over time to create a positive effect on all elements of workplace climate 3. Selflessness leaders lead teams with emotional impact • Make teams FEEL awesome -increasing Serotonin • Make teams FEEL connected with you- increasing Oxytocin • YOU influence thought, feelings and behavior in teams

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LEADERS EAT LAST F O L LOW U P S E S S I ON

MEIA Hotel Leadership Workshop