London Ambulance Service - Head of Estates and Facilities

London Ambulance Service - Head of Estates and Facilities

Head of Estate & Facilities Candidate Information Pack

Introduction

London Ambulance Service NHS Trust (LAS) are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. The Trust aims to be a “world class ambulance service for a world class city”.

With an estate of over 70 properties including ambulance stations and corporate assets, the LAS owns and occupies a diverse, multi-site property portfolio which supports core service delivery for patients and the work of its 8,000 staff.

2 | Head of Estates

Reporting to the Director of Strategic Assets & Property, the Head of Estates and Facilities is appointed to lead all estates matters for the Trust, including modernisation and maintenance of the portfolio, capital projects, sustainability, acquisitions and disposals of land and property, in addition to ensuring that the Estates Vision remains relevant and in line with Trust’s overarching strategy. Delivery of these objectives will further enable to the Trust to operate at its most efficient and represent value for money, whilst ensuring first class service delivery to patients. With responsibility for a team of property experts, the Head of Estates & Facilities will ensure effective delivery of the Vision through people, whilst creating a culture of innovation, improvement and efficiency. The appointed will also form strong and influential relationships with a range of individuals including colleagues, NHS partners, other blue light services and public sector The Head of Estates & Facilities appointment offers the opportunity to be directly responsible for leading a high-profile property portfolio and its future vision within an emergency service organisation.

LAS Plans for the Future

Our vision is to become a world-class ambulance service that is at the heart of urgent and emergency care in London, contributing towards Londoners having health outcomes that are amongst the best in the world.

As the only London-wide healthcare provider, we are uniquely placed to become the capital’s primary integrator of urgent and emergency care.

4 | Head of Estates

Our ambition is: “ To be a world class ambulance service for a world class city: London’s primary integrator of urgent and emergency care ‘on scene’, ‘on phone’ and ‘on line ’.” We have four key goals: • Provide outstanding care for our patients • Be a first class employer, valuing and developing the skills, diversity and quality of life of our • People • Provide the best possible value for the tax paying public, who pay for what we do • Partner with the wider NHS and public sector to optimise healthcare and emergency services provision across London A full version of the LAS Strategy can be found on the following here

The LAS Estate

The LAS Estate comprises over 70 properties, valued at circa £116m. The portfolio includes: • Ambulance Stations 68 ambulance stations located across London. Within these 68 there are the following different functional variations: » 12 contain maintenance facilities which perform planned and unplanned vehicle maintenance » 14 contain make-ready sites which clean, stock and prepare ambulances for the next shift » 18 are group stations which support activities across a geographical area » 25 stations have secure drug storage facilities. » Some stations perform more than one of these functions. • 999 Emergency Operations Centres These house the technology and staff which run our 999 contact handling, triage, resource dispatch and 999 Clinical Hub. There are two sites, based in Lambeth and Tower Hamlets • IUC Contact Centres These house the technology and staff which run our NHS111/IUC contact handling, triage, and Clinical Advice Service. We have two sites, one for each ofthe IUC services we provide in South East London and North East London, based at Croydon and Barking respectively.

6 | Head of Estates

• Headquarters & Corporate Offices We have several corporate offices, with Waterloo as our Headquarters. Our Estates modernisation agenda has seen our corporate offices transform over the last 12 months, with further plans to improve the quality, safety and sustainability of our Estate . • Training Centres Eight centres from which we run our clinical training and education. Six are for clinical education and training, one is a dedicated driving training centre and one is a standalone EOC training centre. • Non-Emergency Transport Service Two sites which house and dispatch the vehicles and staff for our Non Emergency Transport Service (NETS). In addition, NETS also operate from three ambulance stations. • Hazardous Area Response Team Two strategically located sites which house and dispatch the vehicles, equipment and staff for our Hazardous Area Response Teams. • Logistics Store Our Supply & Distribution Centre is integral for the distribution of medical and non-medical supplies to our ambulance stations. In July 2021, we will be vacating our units at Deptford and moving to a purpose-built Distribution Centre in Segro Park, Rainham. A site plan of our new unit and the amenities available can be found here .

LAS Estates Vision Our estates vision sets out our desire to transform our estate in order to support our ambition to become a world-class ambulance service. This includes: • A future-proof operating model for our frontline estate – enabling rapid and efficient preparation and deployment of our frontline teams whilst providing the right facilities to support crews and others during their work. • Innovative, fit-for-purpose training and development facilities – providing world-class training in dedicated training centres. • Resilient, high quality control and contact centres – providing effective environments with the necessary capacity and resilience to respond to events. • Transformed corporate estates – providing a high-quality working environment that supports effective individual and team working whilst making better use of space. • The changes that we propose within our estates vision, whilst primarily about our physical estate, will act as a critical enabler to improving the way in which we run our organisation, provide care to patients and support our people.

The Head of Estates and Facilities will continue to review the Estates Vision and make recommendations for change if needed, to ensure that it meets the future and current needs of the Trust in order to support delivery of essential services.

A full copy of the Estates Vision can be found here

8 | Head of Estates

Job Description

Job Title

Head of Estate & Facilities

Band

AfC Band 8d

Department/ Directorate

Estates Waterloo

Location

Reporting to

Director of Strategic Assets & Property

Key Relations • The Director of Strategic Assets & Property

• The Trust Board

• Internal Teams

• NHS Estates

• External Partners - Legal advisors, STP, HSE, Local Authorities, DH, Technical consultants and other Blue light agencies

10 | Head of Estates

Job Purpose Lead Estates matters for the Trust including modernisation and maintenance of the Estate ensuring operationally fit for purpose space that supports service delivery and the Environment. Coordinating the purchase and sale of land and buildings with stakeholders and maintenance of all Trust Estate, contract negotiations and resolution of disputes. Devise and implement the 10 year Trust-Wide Estates strategy supporting service delivery and designing the estate to improve efficiency and agile working. Responsible for ensuring the best use of the financial assets using Operating budget (c.£10m) and additional Capital funding (c.£5m) per annum. Maintain a compliant Estate, reporting monthly performance, presenting and advising the Trust Board on all complex matters relating to the Estate. Lead on service wide Facilities management and tender contracts in compliance with procurement regulations. Design and implement responsible, sustainable environment plans for the Estate Ensure adequate physical security and resilience of the estate with particular emphasis on the Call centre and dispatch functions. Leadership of the Estates and Facilities team, taking responsibility for all aspects of management and personal development

Key Responsibilities

Strategy & Planning Develop a 10 year Estate’s Strategy, which is in accordance with the Corporate Strategy and Business planning assumptions of the trust, interpreting these plans in terms of Property requirements, modernisation, the delivery of Patient care and the Environment. Develop, prepare and approve annual programmes for maintenance and capital projects, reporting Monthly performance against these plans and projects. Investigate market trends for procurement and Estate management implementing work practice/polices that reflect best practise. Work in partnership with NHSI / E to define National policy for ambulance services estate and work regionally with STPs and other external stakeholders regarding joint Estates ventures.

Implement strategy within agreed timescales and funding allocations.

12 | Head of Estates

Project Management Be accountable for all Estates programmes and projects, liaising with all consultants, preparing plans, reports and monitoring budgets. Deal with the acquisition and disposal of Estate assets, coordinating external parties as required.

Negotiate with commercial property developers and landlords.

Work in conjunction with legal advisers develop comprehensive legal frameworks for property ventures with commercial sector. Develop Business cases in conjunction with Trust managers, incorporating operational >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28

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