Marhaba Q3 2021

Marhaba Q3 2021

T H I R D Q U A R T E R 2 0 2 1

Marhaba S LDB COLLEAGUES NEWS LETTER

CREATING VALUE THROUGH PEOPLE Managing a business by looking at the financial results may not be healthy. It is like trying to coach a sports team during a game while keeping the eyes constantly on the scoreboard! Financial results are the outcome of excellence (or the lack of it) in the key processes, which produce the value that the customers pay for.

The real key is the ability to get the people of company sufficiently focused so that they can eagerly and willingly strive for high standards of performance.

The role of the leadership is to become the owner of all these values above. It is the leader’s job to inspire, support, praise, encourage, comfort, and at the same time when required, confront and critique. Successful leaders give their people individually and collectively the confidence that greater success, fulfilment, accomplishment, and eventually profits are indeed attainable, and spend their time and efforts to things that produce financial results. Creating value through people is the key to success.

Hakan Ozel General Manager

NEWMANAGEMENT TEAM MEMBERS

Julia Weigand

 Why hotels and how did you start ?

I started in independent bars and restaurants, over time the properties got bigger and

international

 What do you enjoy most about your work?

Creativity behind food and beverage, especially when the both work together. I have high

expectations myself when I’m a guest, so I like the challenge of delivering better service What will

you be focusing on in the next few months? Turning Balcony Bar into a sophisticated bar concept

with a strong brand identity with high spending and pleasant guests. Getting Hoi An back on track

to be top of class and for both outlets they become more successful than ever before.

 Describe yourself in 3 words

James's Bond’s sister

 What are your hobbies?

Scuba diving, yoga, road cycling, fishing, skiing, snowboarding, ice hockey, trekking, mountain

biking, hopefully soon fencing and archery (all the above actively, not watching on TV) painting,

art & history (particularly Italian renaissance), and botany. And I love animals (minus birds and

monkeys )

 Any words of wisdoms?

Believe in yourself.

NEWMANAGEMENT TEAM MEMBERS

Adam Rowley

 Why hotels and how did you start ?

I started working in independent bars and clubs in England and this led to my career in

hotels.

 What do you enjoy most about your work?

I enjoy meeting people and being creative with new promotions

 What will you be focusing on in the next few months?

Brining in new talented DJs/entertainment and introducing new concepts to I Kandy.

 Describe yourself in 3 words

Adventurous, focused, creative

 What are your hobbies?

Beach, boxing, swimming anything outdoors and fun.

 Any words of wisdoms?

Do what you think is right.

ORIENTATION DAY

To the SLDB Family !

WELCOME HOME AWAY FROM HOME

Many of our colleagues who went on vacation got stuck in their home countries due to the COVID-19-related suspension of inbound passenger flights . HR team was in constant touch with them to check their well being.

As there is removal of suspension and colleagues who are vaccinated can return to UAE. It is a huge relief .

SLDB is excited to welcome our colleagues back and have made a boarding pass for them .

The boarding pass features the Shang assurance protocols so colleague's can refresh themselves with the standards.

INTERNS

Around the world over 32,000 students are currently studying hospitality and tourism. We are proud to welcome some of these talents for internship to get their career off on the right foot with a brand that pioneers new Horizons and sets new benchmarks. Our talented interns are pursuing their internship in various divisions

INTERNS

Each one of them have different reasons for choosing Shangri-La Dubai, but they all agree they are inspired by our Asian heritage and their internship is about building life skills that will equip them for their future and gathering stories they would never have heard.

90 Days Club Gathering

We organize a platform to enable new joiners to share thei r journey after

90 days complet ion of probat ion per iod wi th a warm celebrat ion.

Wine Tasting Workshop

Bringing our colleagues up to speed on their wine knowledge and enabling them to create memorable experiences for our guest through their enhanced product knowledge

Assem Moustafa - Front Office Manager doing cross exposure in SLAD in August

Thank you Selva – L&D SLAD for facilitating the cross exposure !

National Day Celebration

In August we celebrated the Pakistan Independence Day, the Indian Independence Day and the Indonesian National Day

Birthday Celebration

Department celebrating Col league's BIRTHDAY !

Shangri-La Culture Immersion

At SLDB we are hosting people to the colourful joys of life.. Here are snippets of our workshop.

Shangri-La Culture Immersion

FINANCE TEAM BUILDING

HUMAN RESOURCES TEAM BUILDING

Golden Jubilee Shangri-La Group

.

Our finance team hosted WAVE Day reflecting the “journey and evolution of the brand with its guests while staying true to the brand roots that have continually delivered warm Asian hospitality.”

Our celebration is about delivering heartfelt hospitality in every moment, across stay, wellness, family experience.

Emirati Women‘s Day

Emirati Women’s Day is celebrated on 28 August . On the Year of the 50 th in

UAE. SLDB celebrated our Emirati women and their contribution in the field of

hospitality.

At SLDB we take pride in developing our local talent and empowering them.

Welcome Flower Child

Pradeep Rasika our All-day restaurant

captain was blessed with a baby girl.

The HR team put together a new-

born basket and we wanted to make

it useful and sweet. Our super

functional gift was loved by the new

mother.

Welcome to the family baby Jhoanna !

Wellness Day for our guests and colleagues

Wellness workshops

ranging from , Yoga , Zumba and meditation were organised. The wellness week was packed with activities and celebrations to encourage wellbeing and connectedness.

The wellness week promoted healthy eating and exercise to improve physical healthy while happy mind activities like mediation promoted positive mental health.

Happy Hour with our Highest Revenue Generators of August

CONGRATULATIONS TO DUNES CAFÉ TEAM !

CONGRATULATIONS TO MAYOLINA FROM SPA!

Expo 2020 Awareness Quiz Competition

Expo 2020 Awareness Quiz Competition

PROBLEM HANDLING 65.90%

BITE 60.74%

COMP INDEX 1 %

ARRIVAL 76.43%

WAGS MAINTENANCE 74.95%

TOP BOX SCORE 75.58%

WAGS CLEANLINESS 79.81%

PEOPLE 84.78%

DEPARTURE 81.50%

When we listen and celebrate what is both common and different, we become wiser, more inclusive, and better as an organization.”