Medica 2019 Annual Report

Medica 2019 Annual Report

2019 ANNUAL REPORT THE POWER OF COMMUNITY

REFLECTING ON 2019

Looking back through the lens of 2020 — with its pandemic, economic crisis and the pain being felt throughout our community — 2019 seems like a lifetime ago. However, 2019 did prepare us well for what was to come. At Medica, 2019 is remembered as a successful year of growth and expansion, enhanced stewardship, furthering our collaboration with trusted partners, innovation and bold thinking, and compassionate and timely responses to the needs of the individuals and communities we serve. It’s part of our culture at Medica to start and end meetings by sharing real experiences of how we deliver on our mission to be your trusted health plan of choice. We call these special times “Mission Moments.” On behalf of the entire Medica team, I’m pleased to share some of our 2019 Mission Moments with you in this report.

John Naylor President & CEO

Medica.com/AnnualReport

We’re your neighbor. We’re proud of the relationships we’ve built with our members, business partners and fellow nonprofit organizations across nine states in the heartland of America. From our home base in Minneapolis- St. Paul to our regional offices in Duluth, St. Cloud, Fargo and Omaha, Medica is your neighbor. Look us up! Learn more about us in this report. You can also find us at Medica.com or by searching @Medica4Me on Facebook, Twitter, Instagram and YouTube.

CALLS ANSWERED IN MEDICA CALL CENTERS

AVERAGE NUMBER OF CLAIMS PROCESSED PER MONTH

MEMBERSHIP BY TYPE OF COVERAGE

170,000 INDIVIDUAL & FAMILY

150,000 MEDICARE & MEDICAID

610,000 EMPLOYER- BASED

1.8 MILLION

1.4 MILLION

Our vision is to be trusted in the community for our unwavering commitment to high-quality, affordable health care. Our mission is to be the trusted health plan of choice for customers, members, partners and our employees.

THE POWER OF Performance

As a nonprofit health plan, we’re committed to understanding and responding to community needs. In 2019, we offered new health insurance products in every market segment and extended our reach to more people and places than ever before.

Case Study: Medica + CHI Health

ACOs Drive Growth and Improve Health We partner with premier health systems across our service area to create Accountable Care Organization (ACO) products that deliver high-quality, affordable care with personalized service and support. In 2019, more than 150,000 Medica members were enrolled in an ACO product featuring a trusted local provider system. We’re able to deliver more effective care for these members by sharing >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

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