Montagu Evans - FM & Workplace Manager

Montagu Evans - FM & Workplace Manager

FM&WORKPLACE MANAGER

1. BE A PARTNERSHIP 2. BE CREATIVE 3. BE HONEST 4. BE YOURSELF

MONTAGU EVANS IS AN INDEPENDENT PROPERTY CONSULTANCY OWNED AND RUN BY A GROUP OF PARTNERS WHO ARE LEADERS IN THEIR RESPECTIVE FIELDS AND WHO ARE COMMITTED TO LEAVING A LEGACY OF QUALITY WORK THAT BENEFITS CLIENTS, THE BUILT ENVIRONMENT AND SOCIETY AS A WHOLE.

THRIVING TO ATTRACT THE BEST TALENT IN THE INDUSTRY. RECOGNISING THAT PEOPLE ARE AT THE HEART OF OUR SUCCESS.

SAY HELLO TO NEIL WORRALL, HEAD OF PROPERTY MANAGEMENT

DEPARTMENTS AND SECTORS IN PARTNERSHIP Departments and sectors work hand in glove. Sectors are a market-facing tool; they are a way of reflecting our clients’ problems in the industry and language they recognise.

Many will overlap for a variety of reasons: mixed-use, repurposing, region…but all of them require a depth of expertise that no one person can provide on their own. Sectors and departments are intrinsic to the others success as equal status. Each person and each service will likely be applicable to several sectors. Flexibility is key; we’re a firm that can be nimble to adapt to market changes and client needs.

SAY HELLO TO OUR TOP 20 CLIENTS FY20

FAST FACTS £50 M+ ANNUAL TURNOVER

93% STAFF RETENTION IN 2018/2019 STRONG APC PASS RATE 3 YEARS RUNNING MEMBERS OF BAME PROPERTY, WOMEN IN PLANNING, REAL ESTATE BALANCE AND INCLUSIVE EMPLOYERS

DOUBLED GRADUATE INTAKE OVER 3 YEARS WITH 50% GENDER BALANCE IN 2020 TOP 5 RANKED COMMERCIAL REAL ESTATE PARTNERSHIP IN THE UNITED KINGDOM FOUNDING MEMBERS OF BPF D&I CHAMPIONS NETWORK

OVER 250 EMPLOYEES WITH 98 PARTNERS ACROSS 4 OFFICES IN THE UK

CELEBRATING CENTENNIAL IN 2021 AWARDED RICS INCLUSIVE EMPLOYERS

23 PROMOTIONS ON 1 APRIL 2020 30% OF WHICH WERE FEMALE VOTED BEST PLACES TO WORK IN PROPERTY WEEK 2018, 2019 AND 2020

GET INVOLVED PASSLE Join the debate by creating unique thought

LINKEDIN Connect, communicate and collaborate online.

JOIN OUR SPORTS TEAMS football and netball. DIVERSITY & INCLUSION Our real estate balance commitments offers a variety of social business skills training. WELLBEING Join in the discussion during Wellbeing Week including: informative sessions, workshops and daily tips.

COMMITTEES Have a voice, learn about activities and take part.

pieces in your in your specialism or sector.

FRUIT AT WORK

CHARITY DAY Additional free days leave to all staff wishing to take part in an approved charity day. MONTRANET Keep up to date with employee and business information.

PILATES Every Tuesday and Thursday join our on-site Pilates for £6 per session.

Delivery every week, for every basket received a fruit tree is planted in Malawi.

ENVIRONMENT Maintain an awareness of our environmental responsibilities: recycle, reduce print and turn off computers.

LEARNING & DEVELOPMENT Variety of training sessions available via Montranet, annual conferences and away days.

MONTAGU EVANS EXISTS TO CREATE INSPIRING PLACES TO LIVE, WORK, COMMUNICATE AND CONNECT. WE CARE ABOUT LEGACY, PARTNERSHIP AND PEOPLE. ADVISING CLIENTS WITH COMPLEX PLANNING AND DEVELOPMENT CHALLENGES. At 100 years young, we’ve learned to be creative with it. We operate as a community of individuals and teach a skilled multi-disciplinary, sector-led and collaborative way of working. We surround our teams with individuals that provide a diverse range of thought, experience but share a deep industry expertise.

OUR TRACK RECORD OF ALIGNING PUBLIC AND PRIVATE SECTORS PRIORITIES GIVES US A UNIQUE TAKE ON SOLVING PROBLEMS. WE STRENGTHEN COMMUNITIES THROUGH THOUGHTFUL PLACEMAKING. UNIFYING THE CONNECTION BETWEEN PEOPLE AND THE PLACES THAT THEY SHARE, SHAPING OUR PUBLIC REALMS TO CREATE SPACES THAT ARE FULL OF LIFE.

PROPERTY MANAGEMENT IS A CORE FUNCTION OF THE PARTNERSHIP AND UNDER ITS CURRENT LEADERSHIP HAS SEEN IT GROW SIGNIFICANTLY OVER THE LAST 5-YEARS WITH THE POTENTIAL TO GROW FURTHER. IT IS A WELL-INTEGRATED PART OF THE BUSINESS WORKING CLOSELY WITH ALL OTHER DEPARTMENTS AND HAS SIGNIFICANT CROSS OVER WITH CENTRAL GOVERNMENT, LOCAL GOVERNMENT AND LANDLORD CLIENTS.

OUR PUBLIC SECTOR WORK IS EXTENSIVE AND GROWING. IN THE PRIVATE SECTOR, WHILST WE HAVE A LARGE AND DOMINANT SKILL SET IN SHOPPING CENTRES AND OTHER RETAIL ASSETS OUR PROPERTY MANAGEMENT OFFER IN THE OFFICES AND INDUSTRIAL/LOGISTICS SECTORS IS FAST GROWING. WE SEE HELPING OUR CLIENTS IN A POST-COVID ENVIRONMENT TO BE OF PARAMOUNT IMPORTANCE ALONG WITH THE RETENTION OF THOSE CLIENTS.

TO THIS EXTENT, THE TEAM NOW HAVE THREE DISTINCT WORKSTREAMS IN SHOPPING CENTRE & RETAIL MANAGEMENT; CENTRAL GOVERNMENT MANAGEMENT AND OFFICES.

DEMANDS NOT ONLY IN THE LEADERSHIP BUT ALSO FROM OUR CLIENTS HAS EVOLVED SIGNIFICANTLY. THE TRADITIONAL ROLE OF PROPERTY MANAGEMENT HAS CHANGED, AND A NEW IMPORTANCE IS PLACED ON PLACE MAKING, THE USE OF TECHNOLOGY, SUSTAINABILITY, CUSTOMER EXPERIENCE AND HOSPITALITY TO NAME A FEW. WE HAVE SEEN A SHIFT FROMMANAGEMENT TO CREATIVE DESIGN, THE INVALUABLE OCCUPIER INSIGHT AND THE ROLE IN INITIAL PROPERTY STRATEGY TO ADAPT A SITE TO REFLECT THE CLIENTS OFFER.

AS A PARTNERSHIP WE EMBRACE INDIVIDUALITY. WE’VE IDENTIFIED BELOW THE FIVE KEY INTERPERSONAL ATTRIBUTES THAT THE DESIRED PARTNER OF PROPERTY MANAGEMENT SHOULD POSSESS.

ATTRIBUTES INCLUDE:

BEHAVIOURS/VALUES

CUSTOMER ORIENTATION

CONTRACTOR MANAGEMENT

• Be able to demonstrate an approach to customer service which goes further than industry norms in order to help create a sense of “place” rather than just an office or retail location. • An appreciation that the Facilities Management aspect of property management lifecycle is the most important from a customer standpoint. • Be able to drive outstanding customer experience through a variety of onsite teams and reacting in a pro-active and positive manner to any customer issues.

• Experience and track record of managing outsourced facilities management contracts maximising SLA’s and KPI’s. • Experience of managing contractors to align with the wider vision for the building/asset. Promoting the standards and value expected of Montagu Evans property Management. • Can evidence managing underperforming contractor to achieve better results through regular formal and informal dialogue.

• Encapsulates a vision for the “Future of Property Management” in the context of the wider Real Estate industry. Has a passion/interest in one of the following: ESG, Technological advancements in Property Management, or a passion for improvement/change within the industry,

TECHNICAL EXPERTISE

PROCESS/PROCEDURE

• Demonstrates

ability to inspire, motivate and drive individuals to achieve their personal targets, team goals and company strategic objectives.

• Experience and proven ability to resolve immediate problems and make recommendations for longer term changes to the structure and operation of a front facing FM department delivering ‘best in class’ services within a similar customer led organisation

• Demonstrable track record of being responsible for a broad range of operational FM services, delivering policies and standards across multiple sites, creating a culture of service excellence. • Relevant facilities management degree and professional membership. Health and safety Qualification i.e. NEBOSH.

FOR A CONFIDENTIAL DISCUSSION TO LEARN MORE ABOUT THE ROLE AND OPPORTUNITY, PLEASE CONTACT MONTAGU EVANS’ APPOINTED RECRUITMENT ADVISORS, ROB CULLUM AND MATTHEW EVANS OF THE MANAGEMENT RECRUITMENT GROUP. ROB CULLUM M: 07973 193 785 | T: 020 3962 9900 MATTHEW EVANS M: 07854 865 017 | T: 020 3962 9900

APPLICATIONS SHOULD CONSIST OF A COMPREHENSIVE CV AND SUPPORTING COVER LETTER.