Data Loading...
Office Infrastructure Manual
229 Downloads
1016.39 KB
Twitter Facebook LinkedIn Copy link
RECOMMEND FLIP-BOOKS
56th Street Infrastructure Assessment
56th Street Infrastructure Assessment Hillsborough County 56 th Street Redevelopment Area Inf rastru
I-4 Infrastructure Assessment
E Dr. Martin Luther King Jr. Boulevard. Five fire districts serve the study boundary. All nodes are
North Airport Infrastructure Assessment
North Airport Infrastructure Assessment Hillsborough County North Airport Redevelopment Area Inf ras
UCL Director, Infrastructure
pay-and-staff-benefits Work location The permanent base for each of the posts is at Bidborough House
Legrand Data Infrastructure Catalog
Legrand >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page
Palm River Infrastructure Assessment
Palm River Infrastructure Assessment Hillsborough County Palm River Redevelopment Area Inf rastructu
Stoddart Infrastructure Brochure
lids and panel shape patterns M12 CHEMICAL ANCHOR FINISHES: Powder Coated Electro Polished Stainless
Trivandi - Venues & Infrastructure Director
venues sector, with a ready-made network of industry contacts. • Acutely commercially aware, with ex
isbnt-manual
take drugs?” 3. Escape the situation Discuss with the FP options around how to remove themselves fro
HVR100 Manual
FOV option pack. The M3 software includes the following features: • Provides the ability import DXF
Office Infrastructure Manual
MOLLY MAID, INC.
December 1, 2014
Table of Contents 1.1 Introduction..................................................................................................................................... 5 1.2 Purpose ......................................................................................................................................................... 5 2. Why Have an Office Infrastructure? .................................................................................................... 7 2.1 What is an office infrastructure?......................................................................................................... 7 2.2 Why do I need an office infrastructure?........................................................................................... 7 2.3 Office infrastructure strategy implementation begins during start-up............................... 7 3. Office Infrastructure Position Descriptions .................................................................................... 9 3.1 Job descriptions are essential .............................................................................................................. 9 3.2 Customer Service Representative ...................................................................................................... 9 3.3 Field Manager.......................................................................................................................................... 13 3.4 Estimator................................................................................................................................................... 16 3.5 Operations Manager ............................................................................................................................. 18 3.6 General Manager .................................................................................................................................... 21 4. Office and Field Staff Compensation ........................................................................................25 4.1 Hourly and Salary scales ..................................................................................................................... 25 4.2 Bonus and Incentive Plans ................................................................................................................. 26 5. A Picture is Worth a Thousand Words ...................................................................................29 5.1 Organizational Charts for Office Infrastructure Strategy ....................................................... 29 5.2 Average Weekly Sales $0-$8k ........................................................................................................... 29 5.3 Average Weekly Sales $8-$20k......................................................................................................... 30 5.4 Average Weekly Sales $20-$40k ...................................................................................................... 32 5.5 Average Weekly Sales $40-$60k ...................................................................................................... 34 6. Office Staffing ...................................................................................................................................37 6.1 Interview Questions.............................................................................................................................. 38 6.2 Recruitment Ads..................................................................................................................................... 42 7. Breakeven Analysis........................................................................................................................46 7.1 Break Even Analysis Spreadsheet ................................................................................................... 46 7.2 How to Use the Spreadsheet.............................................................................................................. 46
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 1
Proprietary and Confidential Information
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 2
Proprietary and Confidential Information
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 3
Proprietary and Confidential Information
1. Introduction
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 4
Proprietary and Confidential Information
1.1 Purpose of this guidebook
One of the most rewarding experiences a MOLLY MAID franchise owner can have is building and running a healthy and thriving business with a handpicked team of likeminded individuals. Office Infrastructure: A Guidebook is designed to help the Molly Maid franchisee plan for growth by implementing an office infrastructure strategy. The Guidebook will help answer questions like: When do I need to bring someone into the office? Who should that person be? What skills and experience should he/she have prior to coming on board? What position should I be filling? Where can I find qualified employees? What should I pay? Can I even afford to hire someone? Ideally, this guidebook is to be used as an information guide to assist you in building and maintaining a viable office infrastructure.
DO NOT USE THIS SAMPLE WITHOUT CONSULTING COMPETENT LOCAL LEGAL COUNSEL
1.2 Organization and use of this guidebook
The information included in this guidebook is presented in a series of steps to prepare Molly Maid franchisees for planning, building and maintaining an office infrastructure. Office Infrastructure: A Guidebook is organized in sections that may be read sequentially or independently. This guidebook is intended to be a basic orientation to building an office infrastructure.
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 5
Proprietary and Confidential Information
2. Why Have an Office Infrastructure?
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 6
Proprietary and Confidential Information
2. Why Have an Office Infrastructure? 2.1 What is an office infrastructure?
Merriam Webster’s Dictionary defines infrastructure as: "the underlying foundation or basic framework of an organization or system.” In our case, an infrastructure is the system that enables the franchisee to manage the company with the utmost efficiency, productivity and profitability. 2.2 Why do I need an office infrastructure? Simply put, without an office infrastructure, your role would forever remain as: franchisee, manager, administrator, estimator, HSP, chief cook and bottle washer. Seriously, building and running a growing business requires the work of many hands. At the very least the business needs a strategist, an implementer, and people to execute your vision. 2.3 Office infrastructure begins at start-up Prior to opening a new MOLLY MAID franchise, we recommend there be at least two full-time participants involved in the business to share the one hundred plus duties that need performing. The logistics of managing the initial operation requires coverage in multiple areas which, if done solo, would result in key tasks falling through the cracks. Typically a new business will open with the franchisee and a customer service representative hired to share in the division of duties.
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 7
Proprietary and Confidential Information
3. Office Infrastructure Position Descriptions
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 8
Proprietary and Confidential Information
3. Office Infrastructure Position Descriptions 3.1 Job descriptions are essential
Consider the benefits that come with defined job descriptions and accountabilities for each position working within your office infrastructure:
Company culture and operations tend to be much more organized, much less chaotic Higher productivity is possible when the employee’s skill set and position requirements match Every job is assigned and very little should fall through the cracks Performance expectations are clearly defined Job accountability becomes the norm Recruiting is more focused because each position’s skills and level of experience is defined
Position requirements promote consistent compensation The company is managed objectively not subjectively
The employee loyalty and commitment level increases when employees see that their actions make a difference in the overall success of the business 3.2 Customer Service Representative
Title: Customer Service Representative (CSR)
Implement Position: Prior to Opening
Suggested Pay Range: $10-$15 Hourly $400-$600 weekly
Bonus Possibilities: Sales Milestones Sales Goals
Phone Conversion Rate
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 9
Proprietary and Confidential Information
Basic Experience Needed: 1. Customer Service
o Phone skills o Sales skills o Customer complaint resolution
2. Scheduling 3. Computer:
o >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50
Made with FlippingBook - Online Brochure Maker