Protection Insight issue 5

Protection Insight issue 5

ISSUE 5

INSIDE THIS ISSUE: GUARDIAN

Dual life: future-proofing your clients’ protection LV= COVID casts a whole new light on ‘protecting income’ – for both clients and advisers THE EXETER Income protection is a necessity not a “nice to have” THE 4C PLATFORM Offer private medical insurance advice the easy way

PROTECTION INSIGHT - 3

PROTECTION INSIGHT Welcome to the latest edition of Protection Insight, our dedicated supplement showcasing the latest developments and products in the protection market from key providers. At the start of our protection drive this year, no one would have predicted we’d be experiencing a global pandemic. As a result, many things have changed at Tenet, for you our members and for your clients, but the importance of protection is even greater now, than it ever has been. The protection drive initiative is split up into a number of key workstreams from different areas of the business to ensure you are equipped and supported to sell protection. These include communications, training and policy, member engagement, protection lead referral scheme and provider engagement. For any protection support you need for your business please email us at protection@ tenetgroup.co.uk. IN THIS ISSUE AIG open this issue on page 4 with a summary of their ‘All black’s webinar’. As proud sponsors of New Zealand Rugby, AIG Life were joined by Black Fern Kendra Cocksedge and All Blacks, TJ Perenara, Angus Ta’avao and newly appointed captain, Sam Cane, to chat about fitness, nutrition, wellness and what being in lockdown has meant for them. Working from home has fast become the new reality for many of us. But things probably feel anything but normal just now. Royal London give you some practical hints and tips that will be helpful as we all adjust to new ways of working. Read the full article on page 6. In Aviva’s article they familiarise us with ‘Project Teddy’ a hassle free way to assess child critical illness. Project Teddy is enabling them to assess child critical illness much more quickly. By going paperless, they can take the decision to settle a claim on the same day they’re contacted by mum or dad. Read more about this fantastic project on page 9. The COVID-19 outbreak has clearly brought the issue of financial resilience into the spotlight. Press headlines have repeatedly commented on how the sudden change in circumstances has exposed the financial fragility of millions of workers, as they suffer significant drops in income or earnings have stopped altogether. So, against this backdrop what are the prospects for protection advice and take up? Out of adversity, might protecting income rise to the fore? LV= discuss the changing view of income on page 11 and highlight the benefits of their Flexible Protection Plan. The Exeter’s article “Income Protection is a necessity, not a “nice to have”” outlines the importance of income protection, which is extremely prevalent at this moment in time. Financial decisions are made every day, whether it’s budgeting for the weekly shop, paying bills, buying a home, or planning for retirement. However, too many of us still don’t realise the importance of protecting the one thing that underpins all these financial decisions – our income. A sudden loss in income due to illness or injury could happen to anyone and have a potentially devastating impact on their financial situation. Read more about their Income Protection Plus policies on page 13. We hope you find this supplement an informative read, widening your knowledge and keeping you up to date with the protection market.

XXXX

xxxxx

4 - PROTECTION INSIGHT

ALL BLACKS WEBINAR Breakfast with world rugby’s finest

As proud sponsors of New Zealand Rugby, AIG Life were joined by Black Fern Kendra Cocksedge and All Blacks, TJ Perenara, Angus Ta’avao and newly appointed captain, Sam Cane, to chat about fitness, nutrition, wellness and what being in lockdown has meant for them. Health and wellness in lockdown As expected, lockdown for world-renowned athletes may differ from the rest of us. They all agreed they’ve tried not to see it as a barrier. For them, it was seen as ‘off season’ and the regimes and training programmes that they are all so used to continued. We were treated to a first-hand personal training session with Angus, who showed us how being stuck indoors shouldn’t be an excuse to not keep moving. Along with shadow boxing and body weight squats, he also introduced us to the soon to become world-renowned ‘Angus side shuffle’ (music essential). Kendra gave an insight into how they prepare both before and after games and the importance of carb loading before a match to provide energy. Post-match, protein is essential, to help repair the body.

TJ described a gruelling training programme that would have terrified most people, but for him it was the process of ending one game and the discipline required to refocus that he really loved. The strict regime allowed him to get both his mind and body ready for his next game. Angus discussed the importance of grounding yourself, especially after a loss. “If you get caught in the past you’ll stay there – we are always looking ahead”. It’s ok not to be ok Playing at the top level of your sport, whilst a huge honour, also comes with a lot of expectation and pressure on players. As captain, Sam Cane says, “on the field, you are trained to push through the pain to get to your goal, but it’s so important that this isn’t the case off the field. A happy player is a better player”. He emphasised just how important removing the stigma that men have when discussing mental health is and the importance of being open to share how we feel. Angus and TJ reiterated this emphasising the power the team plays in helping each other.

They know they will only succeed together, as a team, and are genuinely there for each other, no matter what. It was a truly inspiring catch up with some of the most humble, down to earth people, who just happen to be rugby superstars.

The full webinar is available to watch https://aigucplus.webex.com/ec3300/ eventcenter/recording/recordAction. using the password Work4aig.

Smart Health Smart Health offers unlimited access to six services; a 24/7 UK-based GP, second medical opinion service, mental health support, a health check, bespoke nutrition plans and an online fitness programme. It’s available 24/7, 365 days a year & at no additional cost.

Mind over matter Whilst the physical preparation is an

Find out more https://www.aiglife-smarthealth.com

essential part of an All Black or Black Fern’s life, making sure they are mentally prepared is just as important.

PROTECTION INSIGHT - 5

Is counselling worth more than £50k?

In these strangest of times, as people look to experts for help, understanding and support, it is arguably more important than ever that we, as advisers, make sure we care for existing, new and future clients by offering advice. Advice is commonly given to clients by way of the lowest premium, largest sum assured or most conditions covered, but is that in fact advice? Could it be that a deeper understanding of an individual’s personal circumstances, thoughts and experiences on all things income, health and life related would create a more personal picture, which in turn would allow informed choices to be made. Is that not real advice? Are we conditioned, as advisers, to believe that a client’s needs are always or mainly financial and not that real peace of mind may be knowing help is at hand when its needed most, and that help does not only come in the form of cash? It is true that we don’t know what we don’t know. Would a client know that counselling services for their children are available in their hour of need? Or that having a policy written in trust should ensure quicker pay-outs to the right people? Or that some providers’ definitions for the illnesses that they personally fear are more robust than others?

also ask questions that clients don’t expect like ‘would having free legal advice make a difference to you?’. We need to use our experience, knowledge and skill to uncover what’s required, show clients the way and let them know what they don’t know and see for themselves what we see. Our duty is to show them the big picture. When a client, or their family, comes to their adviser when the worst happens they can only say one of three things: ‘I’m glad I took your advice’, ‘I wish I had taken your advice’ or ‘why didn’t you tell me?’. By providing advice I know which one I should never hear. Zurich Assurance Ltd. Registered in England and Wales under company number 02456671. Registered Office: The Grange, Bishops Cleeve, Cheltenham, GL52 8XX.

Yes, a £50,000 pay-out would help alleviate the financial pressures and stress that can occur on the diagnosis of a critical illness or on the death of a loved one, but is that worth more than an annual health check for a plumber who can’t get it done privately or physio sessions for a hairdresser who plays tennis at weekends or counselling services to help guide someone through the darkest of times if they lose a partner, parent, sibling or even a job? At 3 Pillars our client journey does not discuss product or provider but takes clients through the three pillars of financial protection: income, health and life. The income pillar establishes a client’s financial picture. We talk about their need for income, their occupation and benefits and the effect their job has on their lifestyle. We understand the ‘must pay’ bills and the ‘chosen to pay’ ones. Health looks at how clients take care of both their financial and physical health by discussing experiences of medical care and treatment, their health concerns and what support would give them peace of mind throughout life and not just when illness strikes. Life is about what is important now and when they are gone. Are their aspirations for their children, business stability or provision for others? What would their priorities be if their voice could be heard when they are no longer here? As advisers we should ask difficult questions that no-one really wants to think about like ‘what effect on your mental health would a serious illness have?’. We should

Marcus Spiers Managing director of 3 Pillars Financial Planning in Edinburgh

6 - PROTECTION INSIGHT

Six ways our online service makes it easier to do business from home

Working from home has fast become the new reality for many of us. But things probably feel anything but normal just now. That’s why we wanted to give you some practical hints and tips that we hope will be helpful as we all adjust to new ways of working. As many of you know, our online service provides a quick and efficient way of submitting applications. In fact, in February, 98% of our Personal Menu plans were submitted online. But for those of you that don’t use it, or haven’t for a while, here are six ways our online service makes it easier to submit applications when you can’t meet your clients face-to-face. Accurate indicative decisions Use our pre-sale underwriting tool to get fast and accurate indicative decisions. You can check things like family history, occupation, hazardous pursuits and a range of medical conditions that could impact your client’s application. It’s available online 24/7, so you can use it whenever it suits you. And when you’re logged in, you can move between our pre-sale tool and quote and apply system seamlessly - making your online journey easier. Total flexibility Our ‘send to client’ feature means you can complete an online application yourself or send it to your clients to

Fewer underwriting referrals Our smart rules engine means your clients are asked targeted questions so cases are less likely to be referred to our underwriters. You can be certain the indicative decision for the condition you checked pre-sale, will be the same as the final underwriting decision for that condition. This means more instant decisions. If you need any additional help with our technology, our business support unit is your one-stop shop for help with our online support services, as well as best advice systems and portals.

complete all or some of the medical questions, at a time that works for them. You can use this option at any point in the application process. And our tracker means you can see where they are with their application. You can also click in to view it, so if your client is stuck on a particular section, you can guide them. And it’s always you we inform of the final decision, giving you complete control. Easy access to quotes and applications Use our online dashboard to quickly access all your quotes and applications. You can see which plans need start dates and you can add or amend dates before a plan goes live. You can also see the impact start dates will have on first payment amounts, as well as when premiums will be collected – helping you set client expectations. Handy change of address tool Add or amend a client’s future address details or make an immediate address change at any point before a plan starts. And we’ll send your clients an email to let them know. Check the impact of further disclosures Assess the impact of any further disclosures during application completion by using our estimated decisions feature. By encouraging your clients to provide as much detail as possible, it can help reduce the chance of us needing to request further medical information from them or their GP.

To get in touch email [email protected]

Sara Docherty Senior Marketing Consultant

PROTECTION INSIGHT - 7

Sue Helmont Marketing Director

LOCKDOWN: Walking, wine, and expert advice

This weekend I successfully combined my focus on fitness and nutrition by walking to the local wine merchant to order more chardonnay. I even Strava’d it for that post walk gratification of reviewing my mileage and the pleasure of a ‘souvenir’ map. Working from home has been great for doing conference calls in the garden but the days are endless and I’ve become rather fixated on ‘what’s for tea?’ Staying at home, but staying active Support with healthy eating and fitness goals have been available since AIG launched Smart Health nearly a year ago. So why focus on them now? As lockdown changed our daily routines, our attitude to health and wellness changed too. Since then, we’ve seen a 100% increase in usage of our tailored fitness plans 1 . It’s not just Smart Health that has seen this shift in consumer behaviour, it’s happening everywhere we look.

Personalised plans provided by nutritionists and weekly menus are designed to keep them on track. And if it’s fitness they need support with, our customers can get tailored four or eight week programmes designed by sports coaches to help them on their fitness journey. And what about me? I’ll have to be honest, it felt good to do my bit for a local business and order a Deliveroo curry on Friday night. It’s clear I need more willpower not just a personalised menu plan. But as restrictions ease I’m able to get out on the horse more, which is good for my mental health. My 500,000 steps a month 2020 challenge is ahead of target thanks to conference calls walking round the block – but no sign yet of wanting to break into a jog. 1 Teladoc Health, AIG Smart Health Overview March 2020 & AIG Smart Health Overview April 2020 2 https://www.ukactive.com/journal/together-how- the-covid-19-lockdown-might-disrupt-your-members- exercise-routines-or-help-them-create-new-ones/ 3 https://www.itv.com/news/2020-05-01/fitness- industry-exercise-home-gym-lockdown-coronavirus- covid-19-workout/ 4 https://metro.co.uk/2020/03/30/joe-wicks-audience- gone-joe-wicks-livestream-takes-hit-587k-tune-nearly- hitting-1m-live-viewers-first-week-12480062/ 5 https://www.theguardian.com/business/2020/ may/16/how-uk-gyms-can-survive-post-coronavirus- lockdown-health-warning-coronavirus

cycling and walking the most popular 2 choices. Fitness brand, Les Mills, has seen a 900% increase in sign-ups on their online platform 3 and ‘PE with Joe’ has seen Joe Wicks’ YouTube views go through the roof 4 . Fit for the future As the restrictions slowly lift people are unlikely to rush back to their gyms and many of us will continue to exercise from home 5 . The Smart Health service from AIG can really help customers to keep up those good habits with unlimited access to the fitness and nutrition experts at Teladoc Health. Not just in lockdown, but in the future too. In a recent conversation with Dr Tim Foggin, VP and Regional Medical Director of Teladoc Health International, I learned that good habits are not only about prevention but also an active form of wellness and even “treatment”. Expert advice at your fingertips Through Smart Health, a team of specialist nutritionists are on hand to give personalised advice to your clients. That’s 1.2 million people we look after across the length and breadth of the UK. They can access free nutrition consultations and fitness programmes, meaning advice on everything from weight loss to food intolerances is at their fingers tips.

One in three of us are getting more exercise than before with home fitness workouts,

PROTECTION INSIGHT - 9

We’re there when it counts The power of claims

This year we have been forced to face how uncertainty can hit us all and can change lives in a matter of days. As an insurer, we know how important it is to always be there for our customers, providing some clarity and empathy in times of uncertainty. We recognise that when our customers contact us, we know they are going through a difficult time and we are constantly challenging ourselves to provide better support and claim journey. In 2019 we paid out 93.6% of all our individual protection claims, almost £982 million to more than 26,500 customers. Our track record of providing financial support is well documented. The numbers are important, but behind every number is an individual who could be facing some of the most difficult times of their life which is why our commitment goes much further than a policy payment. Over recent years we have introduced or developed new ways to help remove some of the hassle in making a claim for our customers. Last year, in 2019 we introduced Project Teddy . Project Teddy is enabling us to assess child critical illness much more quickly. By going paperless, we can make the decision to settle a claim on the same day we’re contacted by mum or dad. An important part of Project Teddy is also a gift of kindness. Our claims assessors take time to get to know each family and personally choose the best gift to send to each family member. It might be a restaurant voucher to help mum and dad take a well-deserved break, a specialist sensory gift for a poorly child, a cuddly toy for a sibling needing an extra hug, or arts and crafts to keep minds distracted during trips to the hospital for treatment. In 2019, we paid out £5 million on children’s critical illness benefit. More than 48% of the claims were for cancer, in particular for blood cancer. Having a poorly child is heart breaking for all the family, therefore we’re here to do everything we can to support families through this difficult time. To find out more about Project Teddy and our real-life customer stories, please read our 2019 Individual protection claims report Or paste this link in your browser: https://www.aviva.co.uk/documents/view/ pt151062c.pdf?source=Claims20&entry=146452&cm p=dsp-pro-clm-oda-MSA_article

You can also contact us at http://www.aviva-for- advisers.co.uk/adviser/site/public/

COVID-19 How did we do?

allowing them to keep their cover during this time. After this period they can pay off the premiums owed for those three months in instalments alongside their regular premium in a payment plan (during the 12 months following the 3 month deferral). If a client needs to claim during the 3 month deferral period the premiums owing can be paid as a card payment or can be deducted from their first claims benefit payment. This allows flexibility for your clients who may be experiencing short term cash flow problems and allow them to retain their cover during this time. Emotional and Medical Support The emotional impact of the Coronavirus pandemic has been well reported as has the strain that has been placed on our fantastic NHS. This has brought to life the value of the additional services we offer to our members through our discretionary BF Care and Mutual Benefits programmes. Through BF Care, members have been able to access a number of medical services at no extra cost through our partner Square Health. This includes access to a Virtual GP service, available 24/7. Those of us who have spoken to our GP in recent months will have become used to telephone or video consultations but also needing to wait a day or two to speak to the Doctor. The Virtual GP service offers far greater immediacy for your clients. Square Health has also provided our members with Counselling to help those where the COVID world of lockdown and self-isolation has affected their mental health. Mutual Benefits has helped members to save money through a range of high street discounts, available through discounted gift cards or a wide range of retail discounts of the LifeWorks app. More than Income Protection The pandemic has allowed the protection industry to demonstrate its value. Because we are a mutual society, for British Friendly this means more than just Income Protection, as evidenced by the wide range of discretionary benefits offered through our Mutual Benefits and BF Care programmes, all designed to help your clients. These benefits, alongside flexible options for members going through tough times prove that, through even the toughest times, British Friendly’s Income Protection cover will support your clients when they need it most.

Financial support As with all Income Protection Insurers, we at British Friendly have been paying claims to our members who have suffered from this dreadful illness. We need to remind our clients that they are covered for COVID-19 (if they took their policy out before the pandemic restriction was added). For those who are employed, the government Coronavirus Job Retention Scheme has helped to reduce the financial impact by allowing workers to retain a portion of their income. But for those working in the gig economy, the self employed and contractors, the situation has been very different. This has highlighted the vulnerability of this type of work and the reliance on state welfare benefits. When the dust settles we need to be ready to have conversations about the value of Income Protection Insurance to the gig economy. For those who have lost all or part of their income or have been unable to work, keeping their income protection premiums up to date is often low down on the list of priorities. That’s why we have made it easy for our members to keep their policy going through three valuable options, all open to them after they have paid at least 3 months of premiums. Premium Holiday Firstly, allowing them to suspend their cover and premiums for up to 2 years through a Premium Holiday. At the end of the premium holiday, or if their finances improve before the end of the premium holiday, they can restart their cover and premiums with no need for medical underwriting. Benefit Reduction Secondly, allowing them to reduce their benefit and premium for up to 3 months. At the end of the three months they can revert to their previous level of cover, again with no need for medical underwriting. Premium Deferral Lastly, allowing clients to arrange a premium deferral. Members can arrange to defer their premiums for a maximum of 3 months , The COVID-19 pandemic has had a dramatic impact on the economy, our way of life and been a stark reminder of the vulnerability of the human race. For the protection industry the pandemic has tested our resolve and challenged us to prove our worth – but have we?

PROTECTION INSIGHT - 11

Siobhan Rowland LV= National Account Manager

COVID casts a whole new light on ‘protecting income’ - For both clients and adviser

The COVID-19 outbreak has clearly brought the issue of financial resilience into the spotlight. Press headlines have repeatedly commented on how the sudden change in circumstances has exposed the financial fragility of millions of workers, as they suffer significant drops in income or earnings have stopped altogether. So, against this backdrop what are the prospects for protection advice and take up? Out of adversity, might protecting income rise to the fore? The changing view of income For some, the ‘it won’t happen to me’ reaction towards protection may have changed from a distant and intangible concept into a much clearer viewpoint. In such times, we’re more conscious of our daily outgoings, and our dependents. Your clients are now appreciating the real value of their most valuable asset (after health)… their income. Many people’s outgoings have become uncluttered whilst we have been in lockdown, with the removal of ad hoc luxury spends such as going out, and holidays. Their bank statements over this period will also give a clear picture of what their base

Making that Protection Portfolio affordable

level outgoings are. Making this a perfect time to talk about protecting income.

LV= are income specialists and we have a fantastic range of sales aids, tools for advisers and suggestions on how to help grow your business. Protecting income at LV= doesn’t need to be expensive, with lower cost options available such as Budget Income Protection or Budget Personal Sick Pay. Our Flexible Protection Plan, which includes our Critical Illness cover, Life insurance and Family Income Benefit, is the only menu plan in the market offering specialist income protection. Because it is a menu, your client will benefit from just one application, one set of underwriting and one direct debit.

Income in life and in death When we talk about protecting income, we should also think not just about the client themselves, but also their families. Protecting a household income becomes just as important when that income is removed due to death as well as illness. Many clients may have taken out life insurance to protect their mortgage payments and to help keep the roof over their loved ones, should the worst happen and they pass away. However, in this situation, even if the mortgage is paid off the bills don’t stop. Their regular living expenses continue, which may leave loved ones/family members exposed and financially vulnerable. Talking to your clients now about Family Income Benefit as well as Income Protection is where you can ensure they have a complete Protection Portfolio – protecting them against a range of risks and giving them more peace of mind. And as we transition fully out of lockdown (and again are able to spend money on luxuries such as holidays and nights out), clients will have had time to adjust their disposable income to accommodate that new much needed policy premium.

To find out more about the LV= protection proposition, please visit LV.com/adviser/protection, contact

your LV= account manager or call us on 0800 032 4219.

12 - PROTECTION INSIGHT

Dual life: Future-proofing your clients’ protection

Covid-19 has affected us all, in every way. Our family, our work, our finances, and our general mindset. But what has been the impact on the protection market and the way customers think about their protection needs? In a recent adviser survey, we asked you how Covid was affecting your clients’ attitudes to protection. • A huge 75% of you said clients were more willing to talk about protection. Covid has opened their eyes to the very real risk that illness or death could happen to them. • What’s more, 83% of you who said you don’t always talk about protection are now discussing it more frequently. • And, in a major attitude shift, customers are calling you looking for protection – 39% of you told us you’d seen an increase in enquiries from existing customers, and 37% from new customers.

So, it’s clear that more families now understand the need for protection. And with the UK slowly starting to return to ‘normal’, now feels like a good time to have the protection conversation. However, protecting people for right now is one thing; making sure that protection stays relevant for the future is another. In the same survey, we asked you which of our features you valued the most, and in first place came our dual life approach. One of the most talked-about challenges we’ve brought to market is our approach to joint life policies – in that we don’t offer them at all. And that’s because we don’t believe they offer the best solution for clients in the long term. With joint life two partners apply together – one quote, one app, one direct debit. But crucially, there will only be one payout. The policy ends after one claim and the other partner needs to reapply for cover. With dual life however, they apply together – again one quote, one app, one direct debit. But with this approach there could be two payouts because each partner is covered separately. That’s double the cover. We simply apply a multi- life discount to keep the price competitive. When a couple divorce, dual life allows both to keep their cover. With joint life, they would need to reapply for new cover individually and, as we know, the older you get the more expensive it is. If you can get any at

all. Some providers offer a separation option on joint policies, but they must be notified within 3 months of divorce. We believe two is better than one, and if you explain the advantages of dual life to your clients, they’ll likely agree. However, if you need more convincing that Guardian’s Life Protection is the best solution for your clients’ protection needs, we have plenty more unique and worthwhile features. Market-leading terminal illness cover, optional children’s critical illness cover, Guardian Anytime – and that’s just for starters. Discover more about our proposition at adviser.guardian1821.co.uk Source: Survey powered by Survey Monkey of 421 advisers by Guardian, from 14 April to 30 June 2020. Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly.

Rachael Welsh Head of Marketing

PROTECTION INSIGHT - 13

Income protection is a necessity, not a ‘‘nice to have’’

Sometimes in life, we all need a helping hand. This is particularly true when it comes to financial planning. Financial decisions are made every day, whether it’s budgeting for the weekly shop, paying bills, buying a home, or planning for retirement. However, too many of us still don’t realise the importance of protecting the one thing that underpins all these financial decisions – our income. A sudden loss in income due to illness or injury could happen to anyone and have a potentially devastating impact on their financial situation. The value of good advice Arguably the need for income protection (IP) insurance has never been greater – particularly for the near five million people who are self-employed 1 . Self-employment can offer several benefits however it also comes with risks. Having to take time off work due to illness or injury can result in a complete loss of salary, with little or no support (such as the Government’s statutory sick pay scheme) to fall back on. The self-employed labour force represents a growing protection opportunity for advisers. IP provides a valuable financial safety net for everyone, but despite the need our research has revealed that only one in ten self-employed workers has purchased an IP policy 2 . Making the case for protection Common barriers to selling IP include clients not understanding the need for cover, a perception that it’s costly or that it’s too complicated to sell. Advisers can raise awareness of the need for IP by asking clients how much they have saved for a rainy day, or how they would support themselves if their income suddenly stopped.

Many of us would like to believe that ill health or misfortune is something that only happens to other people, or the elderly. The truth is that financial hardship can affect anyone at any time – regardless of age, income, or employment status. The average claimant on The Exeter’s Income Protection Plus policies is in their early thirties - an age where people may be thinking about saving for a house or starting a family. Many IP policies also offer increased flexibility allowing advisers to tailor cover to suit individual needs and budgets, meaning the argument for cover being too expensive can quickly be overcome. It’s time to put income first We believe that IP should be the starting point for every client conversation. It’s inclusion as part of a holistic financial planning recommendation allows advisers to give even greater value and peace of mind to clients and their families. Together we can demonstrate that IP is a necessity, not just a ‘nice to have’. To find out more about our “Ill Prepared 2020 – the self- employed financial resilience report” book a short webinar with one of our Adviser Account Managers by visiting www.the-exeter.com/adviser.

Steve Bryan Director of Distribution and Marketing

1 www.ons.gov.uk 2 The Exeter – Ill Prepared 2020 – the self- employed financial resilience report

230720/1681

14 - PROTECTION INSIGHT

Paul Mills Director at 4C Platform

Offer private medical insurance advice the easy way

Health and well-being have been dramatically thrown into the spotlight in 2020 and here at Usay Compare we have found more and more people turning to Private Medical Insurance to protect themselves. Private Medical Insurance (also known as PMI or Health Insurance) provides affordable access to private healthcare, offering the latest and best treatments and medicines, with minimum delay, and in superior comfort. Health Insurance is complex, and the options are extensive but at Usay Compare and with the 4CPlatform we offer two options for Tenet Advisers to be able to extend our expert advice and exceptional customer service to your own clients who may be interested in the benefits of PMI.

OPTION 1 Lead Referral

OPTION 2 4C Platform Online Quoting Tool

Advisers can submit their leads directly to Usay Compare and track their progress throughout. Usay Compare then remove the hassle and confusion from comparing policies and provide the best quotes on the market using our ground-breaking technologies and systems. With access to the leading insurers and an unparalleled team of friendly, expert advisors, we are here to make cost-effective private health insurance, straightforward and accessible. We are the market leaders and are currently the no.1 health insurance agency on Trustpilot with a 5-star rating and over 1300 reviews. Honesty, integrity and genuine care for supporting the health and wellbeing of our community of Usay customers - old and new - is at the heart of everything we do. Finding the perfect policy, at the best price is our mission, and our expertise and efficiency is second-to-none. You can be sure your clients are in the best hands.

Alternatively, advisers can use 4CPlatform - our online quote and apply tool.

All the ground-breaking technology can be at your fingertips with our simple to use platform providing PMI for brokers and IFAs. 4C Platform is an online platform that makes selling Private Medical Insurance straightforward - the platform guides you through the sales journey to help brokers complete compliant sales and find the perfect policy for clients. Dynamic selection of PMI policy options allows you to tailor your clients’ quotes instantly and complete the sales online with no paperwork necessary - as all prices and details are live on the platform, direct from the insurers. We work with all the UK’s best insurance companies so you can ensure that all the best policies are being compared and clients can purchase with confidence that they have the perfect policy and best price to suit their individual requirements.

If you are interested in selling or offering PMI as part of your product range contact: Paul Mills, Director at 4C Platform T: 01285 705900 E: [email protected]

SOURCING A SOLUTION

Ina recent survey conducted to capture the impact Covid-19 has had on the broker community, we found that business agility and variety in revenue streams have been themes raised again and again, as a means of survival in times of uncertainty. The UK lockdown paused the housing market, removing broker’s ability to earn commission from their usual revenue streams. Proactive brokers turned to other financial offerings such as General Insurance (GI) to keep clients engaged and to deliver much-needed income. We saw a surge in brokers contacting us for information on GI and refresher courses, so we created the Digi-conference series, aimed at covering important market information and a recap on the GI market. With the future still uncertain, we are keeping the Digi- conference content available for you to download, enabling you to gain Continuing Professional Development (CPD) hours and knowledge. Building GI into your day to day practice now could help in the future.

OUR DIGI-CONFERENCE SERIES

WATCH NOW

Follow the QR code (above) to access our digi-conference series.

CONTACT US Tel: 02920 265 265

Mail: [email protected] Web: www.thesource.co.uk Follow us on social media @sourceinsurance

Our next digi-conference will be hosted on the 8th September 2020, follow the QR code to book now!