In the Pipeline Q3 2018

In the Pipeline Q3 2018

THE PIRTEK MAGAZINE JULY 2018

INTHE PIPELINE M A G A Z I N E

INSIDE THIS ISSUE...

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THESE GREAT SEASONAL SPECIAL OFFERS ARE VALID FROM: 1ST JULY 2018 - 30TH SEPTEMBER 2018

PIR-MF-TLC214-6 TELE SAFE CLOSE FOLDABLE LADDER 3.8M £103.14 / € 117.29

PIR-FT-012-294-022 MOBILE STARTER KIT 400LTR 9.4M POLE £383.83 / € 436.49

PIR-FT012-267-022 MOBILE STARTER KIT 400LTR 6.7M POLE £305.64 / € 347.58

PIR-PRESSURE-LANCESH 3/8” WASHDOWN GUN, LANCE & NOZZLE 430MM £16.66 / € 18.95 PIR-PRESSURE-LANCE15 3/8” WASHDOWN GUN, LANCE & NOZZLE 15DEG £16.35 / € 18.60

PIR-TORRENT1 TORRENT1 7HP PETROL PRESSURE WASHER £867.23 / € 986.21

PIR-R20MHP WFHR20PC - 20M RETRACTABLE H.P. HOSE REEL £215.45 / € 245.01

PIR-PL020 ZYLOCK HYDRAULIC SEALANT 50ML £12.38 / € 14.08

PIR-BF1225 PRO WATER HOSE - 25M ROLL 1/2 WASHFLEX YLW-10BAR £38.93 / € 44.28

PIR-DLI34N DRUM LEVEL INDICATOR 0 TO 210LTRS £39.29 / € 44.68

PIR-ZG1 HEAVY DUTY LEVER GREASE GUN £18.69 / € 21.26

PIR-ZBGZ BOOSTER GUN Z SWIVEL £47.00 / € 53.44

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M A G A Z I N E

Pirtek goes above and beyond

They say the British are obsessed with the weather. It’s our default conversation opener. Well in the first half of 2018, we could perhaps be forgiven for talking about it. The ‘beast from the east’ bathed the UK with snow and bitter easterly winds in February. The icy conditions affected the whole country but those in the countryside were hit hardest. Nevertheless, Pirtek’s commitment to the whole country remained. Pirtek can be relied upon to get things done. Nowhere is this more relevant than in Scotland, where Pirtek is the only company in the hydraulic hose business that can truly claim national coverage. We have details of jobs covered in Scotland on pages 38 to 41. At the time of writing, the country is basking in a heatwave, as well as World Cup fever – though there is no guarantee that the optimistic mood will endure on either front.

‘Whatever the weather, Pirtek’s commitment remains’

What does endure in Pirtek’s 30th year in the UK is its commitment to customer service and innovation. On pages six to nine, we celebrate the 30th anniversary conference and awards, recognising outstanding franchises and individuals. Continuing from the last edition’s story

about Total Hydraulic Management at Pirtek Tyne and Wear, this quarter we feature Pirtek Birmingham, where the centre has been working on hydraulic systems for a number of years. Tottenham Hotspurs’ ground-breaking (literally) new stadium, serviced by Pirtek Leyton, is featured on pages 22 to 23 and Pirtek Luton is a sponsor at the Kenilworth Road ground of newly promoted Luton Town. Pirtek is not just a hose maintenance company. Also in its repertoire is design and build of hydraulic

systems in sensitive, high tolerance machines. Pirtek Plymouth shows off its skills on pages 24 to 29. After 30 successful years of Pirtek UK and several weeks of good weather, all I can say is, long may it continue. c

Chris Stuckey Managing Director

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

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ABERDEEN Tel: 01224 225 588 ASHFORD Tel: 01233 502 090 BASILDON Tel: 01268 522 633 BELFAST Tel: 02890 369 522 BIRMINGHAM Tel: 0121 327 8678 BRADFORD Tel: 01274 739 300 BRISTOL Tel: 01179 820 056 BURTON UPON TRENT Tel: 01283 545 666 CAMBRIDGE Tel: 01223 835 222 CLEVELAND Tel: 01642 611 111 CORK Tel: 00353 21421 0990 COVENTRY Tel: 02476 633 797 CRAWLEY Tel: 01293 571 707 CUMBRIA Tel: 01768 210 055 DERBY Tel: 01332 205 000 DOCKLANDS Tel: 020 7474 8197 DONCASTER Tel: 01302 881 115 DUBLIN Tel: 00353 1456 4822 DUNDEE Tel: 01382 819 988 EDINBURGH Tel: 0131 554 1445 ELLESMERE PORT Tel: 0151 357 3574 GALWAY Tel: 00353 91 730 530 GLASGOW Tel: 0141 641 4422 GLOUCESTER Tel: 01452 881 861 GREENWICH Tel: 020 7237 8230 GUILDFORD Tel: 01483 454 546 HARLOW Tel: 01279 427 300 HULL Tel: 01482 217 222 IPSWICH Tel: 01473 688 288 ISLEWORTH Tel: 020 8847 5095 ISLE OF WIGHT Tel: 01983 528 000 KIDDERMINSTER Tel: 01562 753 770 KILMARNOCK Tel: 01563 521 166 KINGS CROSS Tel: 020 7700 1819 KINROSS Tel: 01577 865 855 LEEDS Tel: 0113 244 2700 LEICESTER Tel: 01162 547 745 LEYTON Tel: 020 8556 9500 LIMERICK Tel: 061 305569 LINCOLN Tel: 01522 697 698 LIVERPOOL Tel: 0151 933 9000 LUTON Tel: 01582 597 050 MANCHESTER EAST Tel: 0161 785 9100 MANCHESTER Tel: 0161 877 0000 MANSFIELD Tel: 01623 555 500 MEDWAY Tel: 01634 297 080 MILTON KEYNES Tel: 01908 565 500 MITCHAM Tel: 020 8640 6565 NEWPORT Tel: 01633 868 655 NORTHAMPTON Tel: 01604 499 644 NORWICH Tel: 01603 744 544 ERITH Tel: 01322 350 400 EXETER Tel: 01392 499 030 FALKIRK Tel: 01324 611 444

Inverness

Aberdeen

Dundee

Perth

Kinross

Falkirk

Glasgow

Edinburgh

Paisley

Kilmarnock

Tyne&Wear

Dumfries

Penrith

Cleveland

Belfast

York

Bradford

Leeds

Preston

Hull

Wakefield

Oldham

Manchester

Liverpool

Doncaster

Galway

Wigan

Lincoln

EllsemerePort

Sheffield

Dublin

Nottingham Mansfield

Stoke

Norwich

Derby

Leicester

Limerick

Shropshire

Burton-upon-Trent

Peterborough

Wolverhampton

Coventry

Birmingham

Waterford

Oldbury

Cambridge

Rugby

Northampton

Redditch

Cork

Worcester Kidderminster

Ipswich

MiltonKeynes

Luton

M25

Harlow

Gloucester

Slough/Heathrow Oxford

Basildon

Swansea

Newport

Cardiff

Watford

Reading

Medway

Swindon

Leyton

Thurrock

Westbury

Bristol

Guildford

Ashford

KingsCross

ParkRoyal

Crawley

Docklands

Erith

Portsmouth

Greenwich

Ferndown

Isleworth

Exeter

Southampton

Poole

Mitcham

Plymouth

IsleofWight

NOTTINGHAM Tel: 01159 850 081 OLDBURY Tel: 0121 552 3355 OXFORD Tel: 01865 711 323 PAISLEY Tel: 0141 849 0404 PARK ROYAL Tel: 020 8961 0333 PERTH Tel: 01738 635 555 PETERBOROUGH Tel: 01733 893 466 PLYMOUTH Tel: 01752 511 010 POOLE Tel: 01202 681 681 PORTSMOUTH Tel: 02392 382 221 PRESTON Tel: 01772 620 111 READING Tel: 01189 584 458 REDDITCH Tel: 01527 521 933 SHEFFIELD Tel: 01142 493 666 SHROPSHIRE Tel: 01952 200 678 SLOUGH Tel: 01753 550 077

SOUTHAMPTON Tel: 023 8033 7737 STOKE Tel: 01782 206 206 SWANSEA Tel: 01792 310 031 SWINDON Tel: 01793 512 500 THURROCK Tel: 01708 869 696 TYNE & WEAR Tel: 0191 487 9996 WAKEFIELD Tel: 01924 365 300 WATERFORD Tel: 00353 5137 4000 WATFORD Tel: 01923 256 733 WESTBURY Tel: 01373 822 073 WIGAN Tel: 01942 230 111 WOLVERHAMPTON Tel: 01902 862 000 WORCESTER Tel: 01905 757 111 YORK Tel: 01904 693 866

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

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M A G A Z I N E

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Contents

Three Decades at the Top Pirtek at 30

12

16

20

Meet the Team Network Support

Birmingham Healthy Systems Verified

Docklands Digging Deep

22

24

30

Leyton Breaking Ground

Plymouth Functional and Final Test Machine

Greenwich Power Project

34

38

42

Luton Raising the Game

Scotland Nationwide

Cleveland Neoangels Fundraiser

44

45

46

Belfast Making a Move

Peterborough Onwards and Upwards

Pirtek Racing The Challenge

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

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Since the franchise-model emergency hose repair business entered the UK market in 1988, Pirtek has grown to become the dominant force in the sector

Having opened the door of its pilot hose centre towards the end of 1988, Pirtek is celebrating its 30th anniversary; a three decade period of growth, network expansion and product and service innovation. The concept of Pirtek UK – 30 years at the top

iteration of its business model in the Irish Republic. Pirtek then turned its attention to continental Europe, quickly establishing a footing in Germany and the Benelux countries in 1996. The following year proved similarly significant in Pirtek’s history as

companies were seeking to outsource what had previously been conducted in-house.” Pirtek UK clocked up 60 centres within its first 10 years. “By 1998 we had around 200 mobile workshops on the road and were already seen as the benchmark for the emergency hose replacement sector,” Dunlop continues. “We continued to innovate, adding new products and services to our portfolio, leading to further expansion of the network. Now after 30 years in the British market, Pirtek UK has 85 centres and more than 350 mobile workshops.” At the turn of the millennium, Pirtek UK was nominated for the BFA’s Franchise of the Year award again and following its ongoing growth across Europe, the International Franchise of the Year. Remarkably, the company netted the double, collecting both awards. With so many achievements to its name, it would be easy for Pirtek to rest on its laurels as UK number one. But

Pirtek – a network of independently owned but closely linked hose centres supported by fully-equipped mobile workshops – was brought to this country by Pirtek UK founders and franchising veterans, Peter Brennan and Forbes

‘We had a superb range of products and services’

the company netted the coveted British Franchise Association (BFA) Franchise of the Year award. “We had the right

product and quality service in the right place at the right time,” says Pirtek’s Paul Dunlop, who has been with the company for 25 years. “We had a superb range of products and services and we were offering them at a time when the growth in self-employment had made franchising desirable and when many industrial

Petrie, following a fact-finding mission to Australia, where the Pirtek business model was established. Having acquired the master licence, the pair set up the UK’s first dedicated hose centre in London’s Park Royal; a facility that would double as the home of Pirtek UK for the next five years. Within 18 months, the network had doubled in size with the sale of the first real franchise, Pirtek Greenwich. Just five years later, the network comprised more than 20 centres and Pirtek had outgrown its Park Royal home. Pirtek Park Royal was sold and the head office operation moved to its current home in Acton, west London. The network continued to grow in the UK and with the opening of the Dublin centre in 1994, Pirtek began a similarly fruitful

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

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M A G A Z I N E

The company has made use of information technology to coordinate jobs, communicate and to regulate stock for many years. All jobs are recorded on iPads and stock is managed via a bespoke system. However, the passion to grow and improve doesn’t stop there as Pirtek is in the process of rolling out a new, improved IT system. “The company has undergone some radical changes in the past three decades and I don’t think any of us could have predicted the growth we have enjoyed,” concludes Paul Dunlop. “The one thing that remains unchanged is a commitment to innovation and constant improvement in customer service. “Those were the foundations of the business started by Forbes Petrie and Peter Brennan in 1988 and they are the driving force behind our business today.”

that’s not how Pirtek operates. As the company celebrates the 30th anniversary of its entry into the UK market, it is continuously innovating and evolving. Pirtek established Total Hose Management, a holistic >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48

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