Regional Restructure

Regional Restructure

ROLES REGIONAL SERVICE AND INSPECTION COORDINATORS

Coordinate and manage inspection schedule and service calls. Manage customer requests and provide updates as needed. Holds strategic relationships with our service providers and understands local AHJ requirements.

WEST

Service: Ben Myran Inspection: Lydia Aurand [email protected] NORTH

EAST

Service: Lucas Small Inspection: Heidi Patrikus [email protected]

Service: Tammy Montgomery Inspection: Kristen Soderman [email protected]

MIDWEST

SOUTH

SOUTHEAST

NORTHEAST

Service: Mike Zyskowski Inspection: Sam Sawtelle [email protected]

Service: Alycia Cha Inspection: Donna Long [email protected]

Service: Sara Ellison Inspection: Erin Coughlin [email protected]

Service: Kelly Carr Inspection: Heidi Hollermann [email protected]

w est

north

northeast

mid w est

east

south

southeast

ROLES

NATIONAL ACCOUNT SPECIALIST

Maintain oversight on completion of service and inspections. Manage customer contract requirements and performance metrics. Lead customer business reviews. Allison McKee | Cracker Barrel, FedEx, Woodspring Suites, Sprouts Joselyn Vang | Grainger, IRM, Target, Bass Pro, GM Sammy Jo Hallbeck | USAR, Honeywell Chris Lott | WalMart Hannah McClellan | Implementation

OPERATIONS TEAM LEAD

Inspections: Bill Meister | [email protected] | Direct: 651.925.8512 Service: Meghan Conway | [email protected] | Direct: 651.925.8524 Implementation: Stephanie McNeil | [email protected] | Direct: 651.925.8568 Leads team of Regional Inspection and Service Coordinators and Account Specialists. Provides direction and support to the team. Identifies areas of opportunity to improve service delivery.

OPERATIONS MANAGER

Lauren Thompson | [email protected] | Direct: 651.925.8539 Christie Davis | [email protected] | Direct: 651.925.8549 ESCALATION ROUTE

NATIONAL ACCOUNT SPECIALIST

REGIONAL COORDINATOR

OPERATIONS MANAGER

TEAM LEAD

WORK ORDER LIFE CYCLE

Incoming inspection and service requests are routed to the appropriate Regional Inspections or Service Coordinator (RC).

The RC coordinates work request with appropriate customer contact and local technician.

Technician performs work.

Upon work completion, an invoice and corresponding reports are sent to the customer. If deficiencies are noted from an inspection or additional repairs are noted from a service call, a proposal for the repairs will be sent to the customer.

Questions about work performed can be directed to the RC. Feedback on work performance can be escalated to the National Account Specialist (NAS).