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Regional Restructure
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UPP - Regional Director (Central)
Ability and Knowledge Able to assimilate quickly and make use of large amounts of new >Page 1 Page 2
UPP - Regional Maintenance Manager
Qualification NEBOSH General Certificate Personal Qualities UNIVERSITY PARTNERSHIPS PROGRAMME The be
ROLES REGIONAL SERVICE AND INSPECTION COORDINATORS
Coordinate and manage inspection schedule and service calls. Manage customer requests and provide updates as needed. Holds strategic relationships with our service providers and understands local AHJ requirements.
WEST
Service: Ben Myran Inspection: Lydia Aurand [email protected] NORTH
EAST
Service: Lucas Small Inspection: Heidi Patrikus [email protected]
Service: Tammy Montgomery Inspection: Kristen Soderman [email protected]
MIDWEST
SOUTH
SOUTHEAST
NORTHEAST
Service: Mike Zyskowski Inspection: Sam Sawtelle [email protected]
Service: Alycia Cha Inspection: Donna Long [email protected]
Service: Sara Ellison Inspection: Erin Coughlin [email protected]
Service: Kelly Carr Inspection: Heidi Hollermann [email protected]
w est
north
northeast
mid w est
east
south
southeast
ROLES
NATIONAL ACCOUNT SPECIALIST
Maintain oversight on completion of service and inspections. Manage customer contract requirements and performance metrics. Lead customer business reviews. Allison McKee | Cracker Barrel, FedEx, Woodspring Suites, Sprouts Joselyn Vang | Grainger, IRM, Target, Bass Pro, GM Sammy Jo Hallbeck | USAR, Honeywell Chris Lott | WalMart Hannah McClellan | Implementation
OPERATIONS TEAM LEAD
Inspections: Bill Meister | [email protected] | Direct: 651.925.8512 Service: Meghan Conway | [email protected] | Direct: 651.925.8524 Implementation: Stephanie McNeil | [email protected] | Direct: 651.925.8568 Leads team of Regional Inspection and Service Coordinators and Account Specialists. Provides direction and support to the team. Identifies areas of opportunity to improve service delivery.
OPERATIONS MANAGER
Lauren Thompson | [email protected] | Direct: 651.925.8539 Christie Davis | [email protected] | Direct: 651.925.8549 ESCALATION ROUTE
NATIONAL ACCOUNT SPECIALIST
REGIONAL COORDINATOR
OPERATIONS MANAGER
TEAM LEAD
WORK ORDER LIFE CYCLE
Incoming inspection and service requests are routed to the appropriate Regional Inspections or Service Coordinator (RC).
The RC coordinates work request with appropriate customer contact and local technician.
Technician performs work.
Upon work completion, an invoice and corresponding reports are sent to the customer. If deficiencies are noted from an inspection or additional repairs are noted from a service call, a proposal for the repairs will be sent to the customer.
Questions about work performed can be directed to the RC. Feedback on work performance can be escalated to the National Account Specialist (NAS).