Revenue Generation

Revenue Generation

REVENUE GENERATION

TABLE OF CONTENTS

I Culinary Action Stations....................................................................................................................................... 3 Mobile Ordering App............................................................................................................................................ 4 Outpatient Counseling. ........................................................................................................................................ 5 Malnutrition Management.................................................................................................................................... 6 Diabetes Clinics..................................................................................................................................................... 7 Research and Analytics......................................................................................................................................... 8

C O S T S AV I N G S

CULINARY ACTION STATIONS THEMED STATIONS BY TOUCHPOINT SUPPORT SERVICES AND COMPASS GROUP Specialized action stations rev up sales by luring brown baggers and hospital guests to the café. Café profits directly impact your Ministry’s bottom line. At our stations, customers have the option to choose which fresh ingredients go into their made-to-order entrées. By periodically introducing new themed stations to the retail café, we’re able to spark customer curiosity and attract more customers to the café. When tracking results from these stations, we have shown a 20 percent - 50 percent increase in average daily sales and food cost that is less than 40 percent. In addition, we attract an additional 50-100 customers in our retail cafés. Remember that all profits from café operations directly support your ministry.

People eat with their eyes, making exclusive branded stations a perfect option, offering colorful branding, interactivity and the variety that guests crave. These concepts can operate as one- time pop-ups, weekly features or month-long destinations.

3

MOBILE ORDERING APP

NOURISH BY COMPASS GROUP

Working in or visiting a loved one in a hospital can be stressful. You’re so focused on the patient that you sometimes forget to take a moment for yourself to recharge.

Nourish is an ordering app for both iPhone and Android that helps hospital staff and visitors take a break from the demands of a busy healthcare setting to order a fresh, delicious meal that nourishes the body and revitalizes the soul. Customers use their smartphones to check the day’s menu, review items’ nutritional information, order ahead and pay for their meals. Nourish also lets customers schedule a time for orders to be picked up, avoiding long lines at the café.

• Skip long lines by ordering ahead and paying for your meals • Pay using your mobile wallet on your smartphone

• Nutritional information helps customers make healthier food choices • Increased sales without adding more cashiers or registers

Starting at $27,000 per hospital

C O S T S AV I N G S

OUTPATIENT COUNSELING

Outpatient Medical Nutrition Therapy Offers Solutions to Improve Health

New healthcare reform models focus on wellness and prevention to improve health and keep healthcare affordable. The Academy of Nutrition and Dietetics reports that outpatient Medical Nutrition Therapy (MNT) provided by registered dietitians (RDs) can improve a patient’s health and well-being, prevent and/ or manage chronic diseases and increase satisfaction levels by reducing hospitalizations and prescription drug use (eatright.org). At TouchPoint, our Clinical Services Team has the expertise to operate MNT outpatient programs and currently manages several throughout Ascension. TheseMNT outpatient programs use trained TouchPoint registered dietitians to provide a nutrition-focused therapeutic approach to treat and prevent chronic diseases and associated symptoms. In addition to enhancing patient outcomes, MNT outpatient programs allow us to analyze opportunities for increased revenue. Medicare Part B covers medical nutrition therapy services for diabetes and renal disease. With healthcare reform encouraging prevention and wellness initiatives, payers are increasingly providing expanded coverage for nutrition therapy. AMITA Health Alexian Brothers Medical Center in Elk Grove Village, IL, has a large MNT and diabetes care outpatient program managed by TouchPoint. The Clinical Services Team consisting of two RNs and five certified diabetes specialist RDs estimated gross charges of $1,305,891 for Ascension in FY ‘16. Net revenue is difficult to predict because of bundled payments from insurance companies and Medicare payments based on location-specific procedure codes (CPT). Ensuring a reliable system of nutrition services to support patients post-discharge is vital for reducing readmissions, managing diseases and elevating the value of your organization. With TouchPoint managed outpatient services, standardized, quality, affordable care is provided to all patients in the community, while maximizing reimbursement for the facility from third-party insurers and Medicare services.

5

MALNUTRITION MANAGEMENT

Malnutrition cases often go undiagnosed and untreated, which negatively impacts patients and hospitals. Recent changes in CMS regulations now allow dietitians to identify and order treatment for malnutrition. While dietitians cannot diagnosis malnutrition, they can make recommendations to physicians. TouchPoint’s registered dietitians (RDs) play an active role in managing patients who are malnourished. Once a patient is diagnosed, our clinical teamprovides nutrition assessments, interventions andmonitoring based on the medical diagnosis. Our goal is to stabilize nutrition parameters and prevent the decline of nutrition outcomes.

MEDICAL CODERS

HIM AND FINANCIAL

SCREENING

DIETITIAN

PHYSICIAN

Performed on all patients admitted

MD reviews dietitian’s findings

Coders select malnutrition diagnosis

Performs consultation

Reviews cases

Performs nutrition focused physical assessment

Include on CMS bill for reimburse- ment of services

Identifies malnutrition risk

Either agrees or disagrees

Financial analysis

Agrees with dietitian, writes diagnosis of malnutrition in progress notes

A positive screen triggers nutrition consultation

Confirms malnutrition

Determines level of risk, mild, moderate, severe

Recommends and orders treatment

Notifies MD of malnutrition findings and the criteria supports the diagnosis

Studies show that between 20 to 50 percent of hospitalized patients are malnourished (Barker, Crowe, Gout). 1

1 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3084475/

C O S T S AV I N G S

DIABETES CLINICS

EXPANSION OF CL INICAL SERVICES OUTPATIENT DIABETES MANAGEMENT CENTERS

Historically, diabetes clinics have been decentralized and managed by an array of service providers with various levels of accreditation. Operational and organizational differences have led to a non-standardized approach in the delivery of treatment, utilization of resources and aquisition of revenues. As the provider of inpatient clinical nutrition services for Ascension’s acute care facilities, TouchPoint uses a universal care model to achieve standardized nutrition practices. Our alignment of nutrition services establishes a focused nutrition teamwhose work maximizes results.

TouchPoint is committed to the development of a robust diabetes management and treatment program based on quality improvement strategies and standardized diabetes prevention practices. By expanding our unified service approach to outpatient centers and diabetes clinics, we are able to leverage the continuity of care across services while improving outcomes.

Contractual service agreements and planning are underway for a FY’19 launch.

Benefits for a universal diabetes management and treatment program include: • Consolidation of services to maximize efficiencies and standardize quality care measurements • A standardized solution for patients transitioning through the continuum of care • Reduction in hospital and patient care costs • Improved revenues through guaranteed reimbursement

7

RESEARCH & ANALYTICS >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10

Made with FlippingBook - professional solution for displaying marketing and sales documents online