UAL - Contracts and Compliance Manager

UAL - Contracts and Compliance Manager

Contracts and Compliance Manager Candidate Information Pack

Contents

Background University of the Arts London (www.arts.ac.uk) is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges; Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. They are proud of their international student and staff community, creating a vibrant, multi‐cultural environment.

Background

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Accommodation Services Pages 6-7 Job Description & Person Specification Pages 8-13 The Recruitment Process Pages 14-15

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University of the Arts London • University of the Arts London is in the top 2 universities in the world for art and design. • They offer an extensive range of courses in art, design, fashion,

• Over two thirds of the winners of British Designer of the Year are UAL alumni. • 14% (20) of the Current Royal Designers for Industry are UAL alumni. • Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. • Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.

communication and performing arts. • Their graduates go on to work in and shape creative industries worldwide. • UAL has produced over half of all Turner Prize winners since its inception in 1984. • Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni. • 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.

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Accommodation Services

UAL Accommodation Services is a vibrant multidisciplinary and diverse team, priding themselves on innovation, high standards, customer focus and student experience. They currently accommodate over 3,200 students in 12 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications and Marketing, Finance, a Social Programme and a Commercial Summer Business.

They are excited to welcome Archwood House to their halls’ portfolio in September 2022. Built exclusively for UAL students, the building is a new development, with modern features and furnishings throughout. It is located in Camberwell, which is an ideal location for students studying at Camberwell College of Arts, and London College of Communication. It is also a short bus ride or cycle into the centre of London.

Further information can be viewed on their website at: https://www.arts.ac.uk/study- at-ual/accommodation/halls-of-residence/archwood-house

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Job Description (1)

• Conduct interviews and surveys to ensure hall’s teams are aware of and act in accordance to current legislation, undertaking investigations to discover the root cause of any compliance issues as and when they arise putting in place practices to reduce the chances of reoccurence. • With relevant stakeholders, examine and improve internal auditing processes to resolve compliance issues expeditiously or to reduce the probability of their occurence. • To be instrumental in the continued development, implementation and delivery of high quality, customer focused Facilities Managed services in the Residential Operation in line with customer’s and stakeholder’s expectations. • Contribute to the procurement, mobilisation and establishment of new contracts of services in or affecting the Camberwell Hub ensuring that any variations to contracts are agreed in advance with the Residential Operations Manager, signed by Associate or Director level staff at UAL, are recorded, documented and stored centrally. • Lead in the development, improvement, coordination and maintenance of the infrastructures required to deliver in-house and third party services both by hall’s staff and other resources within agreed budget(s). Determine and agree with the Residential Operations Manager in keeping with contractual obligations the work to be undertaken in-house or to be externally provided ensuring that accurate records are kept and are available for reporting purposes. • Be fully conversant with the contracts managed with the Estates Department in relation to the Camberwell Hub, obtaining and maintaining reports and systems to ensure core systems are serviced in accordance to legal requirements, KPIs and SLAs such as life safe systems, heating, lighting hot & cold water, plant & equipment, etc. • Be fully conversant with the tenancy and lease agreements (both landlord and tenant) and gain an in-depth knowledge and understanding of each, identifying UAL’s legal obligations, and ensuring that site Residential Managers are kept informed of any major maintenance issues that may impact students’ accommodation, wellbeing and mental health simulataneously applying the knowledge of third party liabilities taking action or escalating as apporpriate. • To report any known Health and Safety concerns and/or statutory non-compliance on the part of the service provider to the Accommodation Services Health and Safety Advisor and to the Residential Operations Managers. • To meet with the Residential Operations Managers on a regular basis and provide updates on current relevant building & tenancy management issues, with a focus on the needs and demands of residents in providing a service level consistent with Accomodation Services standards and students’ expectations. • To conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations and be responsible for operational expenditure for overall nominated sites and account monthly for any variance against the itemised budgets. Process invoices and raising purchase orders for payments of local / operational expenditure. • In conjunction with the Residential Operations Managers and UAL Accommodation Services, plan annual programmes of in-house redecoration, asset replacement and life cycle works that may be required, ensuring minimum disruption to residents. • In conjunction with the Residence Managers, Managing Agents or landlord, ensure that all planned works in the Camberwell Hub are properly planned and risk assessed; monitor the progress of works, reporting any problems to the Residential Operations Manager.

Job title:

Contracts and Compliance Manager Residential Operations Manager

Accountable to: Contract length: Hours per week: Weeks per year:

Permanent

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Who are Accommodation Services? The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. It is Europe’s largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students. Accommodation Services currently accommodates over 3,200 students in 12 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications and Marketing, Finance, the Social Programme and a Commercial Summer Business. We are a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and student experience. Purpose of Role: The post holder will have overall responsibility for the safe and effective management of any designated UAL Facilities Managed Halls of Residence, leading on areas of continuous improvement, helping to ensure compliance with Health and Safety legislation and pastoral care to residents. You will lead a small team managing all matters relating to student welfare, conduct, discipline and finances whilst ensuring a safe and supportive environment for students, guests, contractors and colleagues working closely with the Maintenance Manager to resolve maintenance issues in a timely manner. The role holder will be expected to work flexibly between the core hours of 08:00 – 20:00, Monday to Friday, with occasional weekend working as required, and travel to other Halls of Residence across London to provide cover from time-to-time. Duties and Responsibilities • Manage, maintain and develop the delivery of outsourced Facilities Managed services in the Camberwell Hub, building professional relationships with service providers whilst managing performance against set KPIs & SLAs and stakeholder feedback taking remedial action to rectify, learning and developing steps to improve services where necessary concerning all related activities. • Ensure Facilities Managed services in the Camberwell Hub meets its legal and statutory obligations, including but not limited to Health and Safety inspections, both with internal stakeholders and third party service providers as part of their contractual obligations, ensuring any issues identified are swiftly acted upon.

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Job Description (2)

• Coordinate reporting in the Camberwell Hub ensuring there is consistency of approach, that >Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15

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