University of Kent - Head of Maintenance

University of Kent - Head of Maintenance

HEAD OF MAINTENANCE CANDIDATE BRIEFING PACK OCTOBER 2017

Welcome to The University of Kent Dear Applicant Thank you for your interest in the role of Head of Maintenance at the University of Kent. Reporting to the Assistant Director of Estates (Maintenance & Compliance) you will manage the full range of maintenance services at the University’s Canterbury and Medway campuses which includes over 50 directly employed maintenance staff. This is an exciting opportunity to join a forward looking department which is committed to delivering an outstanding student experience and which puts our customers at the heart of the everything we do. If you feel you are up to the challenge then we would welcome an application from you. Yours sincerely,

Ron Moore Assistant Director of Estates (Maintenance & Compliance)

About The University of Kent Established in 1965, the University of Kent – the UK’s European university – is one of the country’s leading academic institutions producing world-class research, rated internationally excellent and leading the way in many fields of study. Having recently celebrated our 50th anniversary, we have 20,000 students studying at Canterbury, Medway, Athens, Brussels, Paris, Rome and Tonbridge.

Kent’s reputation as being a good place to work is reflected in its top ranking in the 2014 Times Higher Education’s (THE) Best University Workplace Survey. Worth £0.7 billion, the University is also an important economic force in south-east England, supporting innovation and enterprise across the south-east. Website: www.kent.ac.uk.

The University of Kent has been ranked 23rd in The Guardian University Guide 2017, The Times and Sunday Times University Guide 2016 and in The Complete University Guide 2017. Kent is ranked 17th in the UK for research intensity (REF 2014). It has world-leading research in all subjects and 97% of its research is deemed by the REF to be of international quality. In the National Student Survey 2016, Kent achieved the fourth highest score for overall student satisfaction, out of all publicly funded, multi-faculty universities. Kent has also developed relationships with many leading overseas universities outside Europe, including Hong Kong and China.

In 2013, the University joined with the universities of East Anglia and Essex to form the Eastern Academic Research Consortium: www.kent.ac.uk/about/partner- ships/easternarc .html. In 2014, Kent received its second Queen’s Anniversary Prize for Higher and Further Education. The University of Kent is a major employer with around 3,000 members of staff, including more than 900 academic and research staff, and a full range of commercial services and administrative staff.

About The City of Canterbury

The University’s main campus is in Canterbury. This world-famous cathedral city was one of medieval Europe’s great places of pilgrimage and knowledge. Today – with its international visitors and two universities – it still has a distinctly cosmopolitan feel. Less than an hour from London, it takes little more than that to visit France.

People come here from across the globe for world-class heritage, for culture and festivals, to visit and to study, to shop and visit some of the best restaurants in the region. The extraordinary Cathedral dominates the medieval streets within the city walls. Among the listed buildings, a boldly modern theatre – named after the city’s famous son Christopher Marlowe – has been built on the river bank, and an art museum has been restored and doubled in size. To the south of the city is St Augustine’s Abbey, part of the World Heritage Site, and England’s first seat of learning. Canterbury’s student population contributes to the city’s buzz and the Experian Inner City Vibrancy Report (2013) ranked Canterbury as the 3rd most vibrant city in England and Wales. However, it’s still easy to find areas of peace and quiet within the City walls. Kent is known as being the Garden of England and you will find local produce in cafes, pubs and restaurants: Romney Marsh lamb, cherries, ale from local hops and awardwinning wine from Kentish vineyards. To the woodlands, the Blean and a few miles away there is the seaside town of Whitstable, renowned for its oysters. north of the city is one of England’s largest ancient

Canterbury and its immediate area have an increasingly rich cultural offer. Turner Contemporary, the nationally-acclaimed art gallery, is within easy reach and the Canterbury Festival, the Whitstable Biennale and the Folkestone Triennial are just some of the regular events taking place in the region.

The Estates Department

OUR STRATEGIC VISION, CORE FUNCTIONS AND OBJECTIVES AND VALUES The Estates Department has circa 260 staff and an annual revenue budget of circa £25 million, it is one of the largest Professional Services departments in the University. Our Strategic vision is: “To provide, maintain and enhance the facilities, services, built environment and grounds of the University in a professional and effective manner which supports the University’s strategic plan and delivers an environment which benefits students, staff and visitors”

Our core functions are: The Estates Department provide a number of essential services to the University at both the Canterbury and Medway Campuses. These services include: • management, development and maintenance of the estate • delivery of capital building projects and major refurbishments • space planning and management • acquisition and disposal of buildings and land • asset management • grounds maintenance • procurement of utilities and energy management • environmental and sustainability management and legal compliance as part of the stewardship of the estate • cleaning, waste management and recycling services • campus security • interior services and internal/external signage • travel, parking and transport management • telecom services • postal services • print and design services • an Estates Helpdesk.

Our key objectives are: • the development and implementation of the Master Plan for the University’s Estate • to support the University’s Institutional Plan in providing suitable facilities for the delivery of teaching, research and staff and student engagement • to promote environmental sustainability in all aspects of the delivery of the Estates function • to procure and deliver value for money capital projects, assets services and facilities which enhance the University’s brand and the student experience • to effectively manage risk and ensure compliance with all legislative requirements • to ensure the Estates Department is the provider of choice for internal customers across the University • to explore innovative opportunities to enhance Estates services and where possible promote revenue generation • to promote and provide relevant staff development opportunities to achieve the objectives of the Estates Department • to enhance the student experience and provide stakeholder focussed services • to optimise the utilisation of teaching, research, social and office space across the estate • to work in collaboration with Schools, Professional Services Departments, the Students’ Union and other internal and external stakeholders to achieve common goals.

Our Values are: Customer Focused - We will put our customers first and deliver the best empathetic service we can with the resources we have available. Honest - We will be honest with our staff and customers. Ownership - We will take responsibility for our actions and behaviour and will not evade responsibility or pass it to someone else. Inclusive - We will not exclude individuals from using our services or tolerate any discrimination in the workplace. Competent - We will be professional, skilful, assured and polite in all our interactions. Empowered - We feel empowered and have the confidence to solve problems, make decisions and take responsibility for our work. Values govern the way that we interact with each other on a daily basis and recent research has demonstrated that values-driven organisations are the most successful. Members of the Estates Department are encouraged to adopt the spirit of our core values into their working life.

University of Kent Estate Department Maintenance and Compliance Sept 2017 University of Kent Estate Department Maintenance and Compliance Sept 2017

Assistant Director of Estates (Maintenance and Compliance) Dr Ron Moore Assistant Director of Estates (Maintenance and Compliance) Dr Ron Moore

Head of Maintenance

Estates Health and Safety Estates Health and Safety Advisor

Deputy Maintenance Manager Deputy Maintenance Manager

Head of Maintenance

Building Manager

Mechanical Manager

Electrical Manager

Building Manager

Mechanical Manager

Electrical Manager

Compliance Co-ordinator Compliance Co-ordinator

Approved Electricians x10 Approved Electricians x10

Carpenters x8 Carpenters x8

Approved Plumber/ Fitters x10 Approved Plumber/ Fitters x10 Maintenance Plumber x3 Maintenance Plumber x3 Maintenance Assistant x 2 Maintenance Assistant x 2

Store Supervisor Senior Store Person tore Supervisor Senior Store Person

Medway Maintenance Medway Maintenance

Multi-Trade Builder

Electricians x 2 Electricians x 2

Legionella Team x3 Legionella Team x3

Multi-Trade Builder

Painter

Re-lamping x 1

Painter

Re-lamping x 1

PAT Tester x 2 PAT Tester x 2

Maintenance Assistant x 2 - Maintenance Assistant x 2 - Building/Carpenter Apprentice Building/Carpenter Apprentice

Maintenance Assistant

Maintenance Assistant

Electrical Apprentice

Plumber/Fitter Apprentice - Plumber/Fitter Apprentice -

Electrical Apprentice

The Role

The Role The Head of Maintenance will work with and deputise for the Assistant Director of Estates (Maintenance and Compliance) in managing the full range of Maintenance services at the Canterbury and Medway campuses which includes, building maintenance and the safe operation of all building related plant and equipment.

It also includes the management of building related statutory compliance including electrical safety, asbestos and legionella; to ensure all operational effectiveness of the physical estate and will assist in the setting of the strategic direction of the University’s Hard FM service within current and future developments. The Head of Maintenance will take part in improvement, quality assurance and ensure the adoption of a variety of technological processes required in the contemporary age of Maintenance Management. The post holder will undertake delegated duties on behalf of the Assistant Director. The Maintenance Operations group comprises; • Mechanical Maintenance • Electrical Maintenance • Building Maintenance • Maintenance Stores Operations • Legislative Compliance • Vehicle Fleet Management • Central Boiler House/ District heating • Medway Campus Hard FM

Salary: Grade 9: £49,149 - £56,950 per annum Department: Estates Location: University of Kent, Canterbury and Medway Campuses Responsible to: Assistant Director of Estates (Maintenance and Compliance)

The post holder will take full responsibility for the line

management of the teams as well as relevant and substantial tender processes for contracts for services within the Hard FM remit. This will involve drafting and issuing tender bid documentation co-ordinating the tender process, negotiations with contractors and service providers and key decision making for final selection, as well as any subsequent post tender negotiations, trouble shooting and settlement of final accounts.

Key Accountabilities / Primary Responsibilities The post holder plays a key role in managing the delivery of Maintenance operations with specific management responsibility for; • Supporting and guiding section managers in the daily line management of staff, providing advice, guidance and support, as well as deputising for managers in their absence. • Undertake the duties of Deputy Responsible Person in meeting the requirements of the Health & Safety Executive’s Approved Code of Practice L8: Legionnaires Disease. • Implement works funded in the Long-Term Maintenance programme to address compliance and condition priorities identified in the Condition Appraisal. • Providing information, input, and recommendations to the Assistant Director of (Maintenance and Compliance) in identification and progression of the continual development of section

managers and staff. • Assisting, and collaborating with the Assistant Director of Estates (Maintenance and Compliance) in strategic planning to meet the demands of an expanding estate. • Ensuring quality standards and compliance monitoring and enforcement are maintained through setting and monitoring use of SLA’s KPI’s and agreed outputs. • Requesting, collating, analysing and providing >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18

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