AUGUST EDITITION DIGITAL

AUGUST EDITITION DIGITAL

August 2019 www.tha.asn.au

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August 2019 www.tha.asn.au

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CONTENTS

FEATURES & ARTICLES

3 President's Report 5 CEO Report 10-11 ER Update ‘DO THE SUMS – WE OFFER VALUE’ 14 Clubs Tasmania Vehicle 12-13 Upcoming Events 17 Premier – Will Hodgman

19 Tasmania Police 25 Tourism Tasmania

25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 Phone: 6220 7300 Email: [email protected] Web: www.tha.asn.au

August 2019 www.tha.asn.au

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Get your customers on the TAB App and start driving digital in your venue today!

* TAB QLD/SA/TAS/NT App figures between 4/10/2018 – 14/07/2019. Call Gamblers Help 1800 858 858 www.gamblinghelponline.org.au. Gamble responsibly.

4 [email protected] 03 6220 7300

Hospitality Review

President's Report

Very shortly we will be submitting the first annual financial report for the four grant programs managed by the Tasmanian Hospitality Association (THA) and funded by the Tasmanian Government. It has been a busy seven months since we received the first stage of funding and I am pleased to report on the successful programs we have run to date. Along with the industry workshops, the industry forums provided us with the opportunity to invite some guest speakers and presenters to provide valuable information and insight on key issues impacting on our industry. The forums also provided us with an opportunity to host trade exhibitions and a networking event in each of the regional areas. These events were highly successful and provided much benefit and value for those attending, as well as our corporate partners. The Great Customer Experience (GCE) program is now ramping up and has become a very important program in supporting the growth and development of our industry. We are on track to reach the Tasmanian Government’s target of 2,000 hospitality businesses participating in the program by 2022. Importantly, the GCE program provides us with the means to promote and maintain the high quality service and experience Tasmania is now renowned for. Workforce development has been identified as one of the critical issues impacting on our industry and I am pleased to say there are some very important initiatives underway to help us meet this challenge. The THA has completed a pilot program of providing non-accredited training which has not only proved successful in providing the participants with industry focussed skills but we have been very successful in placing these people in the workforce. The pilot program has been well regarded by employment agencies and Skills Tasmania and the THA will now progress this to an extended trial which, if successful, will see the program established as a permanent initiative, and one which can be delivered around the State. The THA is also proving to be successful in promoting school based apprenticeships, which promises to be a very important pathway for promoting careers in the hospitality industry and where we can focus on the skills most in need. Our Clubs Tasmania program is also now in full swing. More than ever our RSLs and community and sporting clubs are in need of support and assistance in managing their businesses and being able to continue their vital community support role. We are now ready to roll out the Coward’s Punch program also. Launched by the Premier, Will Hodgman MP with boxing great Danny Green in June 2019, the Cowards’ Punch program is an important initiative to combat one-punch incidents. We are working closely with the Tasmania Police and community leaders to address this scourge in our society, and the funding from the Tasmanian Government will provide us with the capacity to get the message out there that this behaviour is simply not acceptable in our society. We are also continuing to work with our mainland colleagues and other national and international counterparts in sharing information and knowledge about contemporary practices, helping to ensure best practice and innovation in our industry.

August 2019 www.tha.asn.au

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6 [email protected] 03 6220 7300

Hospitality Review

CEO's Report

Following the success of the hospitality industry workshops, we have now commenced drafting the Tasmanian Hospitality Association industry development plans. 664 people attended the five forums held around Tasmania from April to June this year, which included the workshops on the challenges and opportunities facing Tasmania’s hospitality industry. The development plans will establish development frameworks at a state-wide level as well as individual development plans for each regional area being, the West Coast, Southern Tasmania, Northern Tasmania, the East Coast and the North-West. While Flinders Island and King Island have been incorporated as part of the north and north-west regional plans respectively, we recognise that both islands face a number of unique issues, especially those issues affected by access. For these reasons the THA will travel to both islands later in this calendar year, to consult with the island hospitality businesses and enterprises. This will assist us in establishing development plans specific to each island, which will be incorporated with the north and north-west development plans. The workshop sessions provided us with valuable feedback and knowledge about the key challenges and opportunities facing our industry. Importantly, the workshops have shown that while hospitality businesses and enterprises around Tasmania face the same array of issues, the nature of these challenges can vary across the State, and from region to region. This feedback is important as it will help ensure that the development plans are specific for each region. The forum workshops focussed on a wide range of issues including industry regulation and red-tape, the sharing economy, access to goods and services, cost to business and profitability, maintaining a quality workforce, promoting the hospitality industry/social media, specific regional issues, issues of concern/barriers for the future, opportunities for the future and innovation and, the future direction of the hospitality industry in Tasmania. It is not surprising that maintaining a quality workforce was rated the most significant issue by those businesses attending the workshops, along with the cost and time in managing industry regulation and red-tape, and other costs impacting on the business bottom line. This feedback is invaluable as it will assist in ensuring the industry development plans are focussed on the priority issues. The industry development plans are important commitments as part of the 2018-2022 Tasmanian Hospitality Industry Strategic Plan, supported with $6.8 million in funding from the Tasmanian Government over the four years 2018 to 2022. Importantly these industry development plans will provide an opportunity to highlight the key challenges and opportunities in each region, along with the key strategies and initiatives we need to put in place, to support the continued growth and development of our industry. These industry development plans also provide us with the opportunity to advise the government, political parties and policy makers about the key issues impacting on our businesses, and the most effective means of ensuring our industry continues to be sustainable into the future. Importantly, this is an opportunity for us to look forward and establish a longer term view, establishing a clear vision of where we want our industry to be in 2030. The next series of hospitality industry forums, to be held later this year, will provide us with the opportunity to outline the industry development plans that have been developed for each region and I encourage everyone to attend.

August 2019 www.tha.asn.au - Date/Time: TBC Round 23

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8 [email protected] 03 6220 7300

Hospitality Review

ARTICLE Nick Roney

We completed our last two forums, with the first on the East Coast at the Eastcoaster Tasmania in Orford on the 27th & 28th of May. A big thanks goes out to Oliver Strickland and his team for accommodating us all. Our last forum was in Devonport on the 17th & 18th of June, which was held at the Gateway Hotel . A big thanks as well to Debbie Grice and her team for the fantastic service. Both forums were well received with approximately 70- 80 people attending over the two days at these events. During the last two months, I have been able to get out along the North West and East Coast and visit many members to sit down and discuss their concerns or update them on upcoming events for the second half of the year. Please keep an eye out on email invitations that will arrive on any events as we are now using a new system to track and invite and inform you all on what’s happening. If you find that you haven’t received anything, please check your junk/spam folder, as the email address from us is a very generic one. Any issues or concerns with this, please don’t hesitate to contact me on [email protected] or call me on 0439 119 343 In July we had a stall at the inaugural ALM Trade Day, which was held at the Brooke Street Pier. Around 200 customers of ALM attended this trade show and there was a lot of interest in the THA and what we can provide members in the way of Employment Relations and general support and networking. Great work Scott Lister and his team in organising a great event which was supported by majority of their suppliers. In our corporate partners space, I would like to welcome Rapid Supply, A.H Beard, Typsy, Redroo Enterprises, Tas Racing, Work & Training, North Melbourne Football Club and Hawthorn Football Club. All of our corporate partners should be able to offer some value or benefits to your business, please make a point to mention that you are a THA member when contacting them. I would also like

to hear your stories when you have dealt with our partners, so just shoot me a quick email when you do at [email protected] See our website for contact details on all of our corporate partners. The THA Podcast has seen us roll out to Devonport, East Coast, Deloraine, Mole Creek, Kempton, Longford and Ross to name a few. Our THA staff also give updates in our Podcast that will also keep you informed on Workforce Development and ER matters as well as interviews with corporate partners and politicians when required. If anyone has any stories they would like to share or any ideas that you think would work on this medium, please contact me. Like I have stated previously in regards to the THA Podcast, this gives us an opportunity to spread the hospitality word far and wide. As the months go on this will become a powerful tool for whole of industry as we endeavour to get out to most areas of the state to interview owners, operators, managers, staff, locals and politicians. Please go to our website to get more information on this new initiative and please subscribe, share and listen. Be ready when I call for someone to come in to your venue and take some photos of your venue, so then we can put them on Facebook and Instagram in our “Venue in Focus” . When you see any of our photos of members venues, please like and share them with your contacts as it spreads the word on what great venues are out there. The THAWebsite is where you are able to go for any information you require about the THA and the site which has been restructured recently by our good friends at Beetle Black. It also contains relevant and up to date ER/IR information. If you have misplaced your member login please call our office on 6220 7300. Please contact myself directly if you need assistance in any way in regards to your membership on 0439 119 343

August 2019 www.tha.asn.au

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10 [email protected] 03 6220 7300

Hospitality Review

ARTICLE Stephen Long

THA Great Customer Experience Program (GCE)

GCE is free, it is all done at your venue, it is done when and how you want it and it offers great opportunities. The Great Customer Experience program provides venues with: • A review and consolidation of social media outcomes – what is your customer saying? • A business survey to get the business view – we explore your needs, strengths and weaknesses, whether you need assistance in employee management – many issues to inform us about how we can help. • A Venue Awareness (VA) Session that engages employees in the venue using simple concepts that create awareness, like:

“The lights go on” • The VA session is great for employees and operators alike – be informed, be aware, be engaged and enthused • Skill Sessions that use a Learning Framework called Typsy. This is the best on line learning framework we have been able to access and we are committed to it, o Typsy is a compilation of over 500 quality videos covering subject matter for all levels of learning. Videos are between 2 and 5 minutes generally and are surrounded by a learning framework that gives great management capacity to allocate tasks and monitor staff. o GCE Contractors will use Typsy in the VA and Skills Sessions along with practical sessions to inform and upskill your employees. Typsy is available for employee and business operators to use a learning platform and has many characteristics that can set venues up for staff integration and continual learning – it can assist with venues managing social media, WHS and many others facets of the venue operation. o GCE Contractors will assist venues to use the Typsy framework in venues till operators are comfortable with the product. 130 Venues and 1,100 staff have been involved in VA or Skills Sessions, so far • The vision for the GCE is “continual improvement of Customer Experiences and support of the Tasmanian Brand” – the Government through its funding arrangement with the THA delivering the Great Customer Experience Program and Typsy is here to help Tasmania to achieve that vision. It’s working, want to be included?

Contact: Stephen Long, Phone: 0439 100 290 or Email: [email protected]

August 2019 www.tha.asn.au

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Merv Saltmarsh ARTICLE

ENSURE SERVICE CONTRACTS STACK UP

Some THA members may have been approached by employment relations firms, offering workplace relations advisory services on a retainer basis. These firms apply the “hard sell” and may even claim to offer a superior service to that provided by industry associations. Beware of the sales pitch and ensure you carefully consider the service offering before signing any agreements, which may be both expensive and difficult to get out of. ACCC alleges Employsure misleads consumers One employment relations company active in most states including Tasmania is Employsure. The Australian Competition and Consumer Commission (ACCC) is alleging that Employsure; • Misled small business operators into believing it was the Fair Work Ombudsman or the Fair Work Commission (or was connected to them) • Lured businesses with the promise of free industrial relations advice and • Used “high pressure sales tactics” to encourage small business operators to enter into long-term contracts, costing thousands of dollars each year. The ACCC is also pursuing Employsure for unconscionable conduct in relation to businesses which signed multi-year contracts worth up to $6,500 per year. The ACCC alleges that from November 2016 to at least October 2018, Employsure's contracts contained unfair terms, making it difficult for small businesses to exit the contracts. The ACCC alleges that the contractual terms: • Increased prices without the consent of the small business operators • Did not provide for early termination and • Penalised customers who did not pay instalments on time, by making the business pay the entire contract amount immediately. The ACCC has said "Employsure contracted employers for lengthy periods to pay for services they had not sought and did not need, many of which were available free of charge from other providers…" The ACCC also alleged that Employsure customers "suffered distress and frustration as a result of the unfair sales tactics, contractual obligations they assumed and the difficulties in terminating the contracts." The ACCC prosecution follows a New South Wales Supreme Court ruling that a client of Employsure was not required to pay the balance of its $18,000, five-year contract. The client, which operated in the hospitality industry, had sought to terminate the contract after eight months. The contract required the client to pay $300 a month for five years, ($18,000 in total) and expressly if there was "no provision for early termination". Further, the contract provided that "failure to adhere" to the monthly payment requirements "will result in the total balance outstanding becoming payable immediately in full". When the client sought to terminate the contract Employsure took legal action, pursuing its client for payment of the balance of the five-year contract. The NSW Supreme Court ruled that the relevant clause was a "penalty clause" designed to "coerce performance" of the terms of the contract. Should any members have queries regarding similar arrangements contact myself on a confidential basis direct on 0407 869 924 or email [email protected] Should members wish to discuss services provided within the membership packages feel free to contact Nick Roney on 0439 119 343 or email [email protected] See Published Material https://www.accc.gov.au/media-release/employsure-in-court-over-misleading-advertising-and-unconscionable-conduct-allegations https://aat.org.au/AAT/News/NSW_Supreme_Court_has_ruled_an_Employsure_contract_is_not_en forceable.aspx

12 [email protected] 03 6220 7300

Hospitality Review

We are not a call service desk or distant voice from another state that simply provides jargon emails or advice after it has happened or simple award applications. We have genuine and proven operational experience, which means when a workplace situation arises or advice is sought before and not after, we can provide step by step procedures. What we have provided and continue to do so is proven practical experience of management in the workplace at all levels not from a how to do manual. Put simply we are in this state, we are available and visible at your workplace, not a distant voice or email. You be the judge! • NO FIXED OR LOCK IN CONTRACTS OVER 1,3 OR 5 YEARS • NO MONTHLY FEES OR RETAINER COSTS $$$$$$$$ • NO EXTRA-LEGAL COSTS • REPRESENTATION COMES AT NO EXTRA COST!!!! • CALCULATE THE SAVINGS OR REINVEST IN YOUR BUSINESS The table below is indicative, but monthly retainer and annual costs are far in excess of THA membership costs and you won’t need a calculator to determine that. DO THE SUMS - WE OFFER VALUE

The Point of Difference We are the point of difference, there is no comparable operational and legislative experience in this state you save and you get the benchmark services.

August 2019 www.tha.asn.au

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AUGUST

19 ONE MUSIC PRESENTATIONS HOBART & LAUNCESTON 21 NORTH MELBOURNE 150 YEAR CELEBRATION LAUNCESTON 23 NORTH MELBOURNE 150 YEAR CELEBRATION HOBART 24 NORTH MELBOURNE V MELBOURNE

27 THAT FOUNDATION CELEBRITY GOLF DAY 27 THAT FOUNDATION SPORTSPERSONS NIGHT

SEPTEMBER

4-8 JUNCTION ARTS FESTIVAL 6-8 GREAT EASTERN WINE WEEKEND 10 MANAGING CLIENT EXPECTATIONS 14 NORTHERN NETWORKING EVENT AT EAST LAUNCESTON BOWLS CLUB

9 AHA NATIONAL AWARDS 17 THA BOARD MEETING 24 WEST COAST FORUM 24 WEST COAST NETWORKING EVENT 25 NORTH WEST FORUM 25 NORTH WEST NETWORKING EVENT

14 [email protected] 03 6220 7300

Hospitality Review

OCTOBER

1 EAST COAST FORUM 1 EAST COAST NETWORKING EVENT 14-18 NEW ZELAND CONFERENCE 22 HOBART FORUM 22 HOBART CEO DINNER

NOVEMBER

1-4 TASMANIAN CRAFT FAIR 2 THA RACE DAY 5 MELBOURNE CUP 13 UCOPEA-POSITIVE COPING AND RESILIENCE 15-17 EFFERVESCENCE TASMANIA 20 LAUNCESTON FORUM

20 LAUNCESTON RACE NIGHT 23-24 FARMGATE FESTIVAL

4 UNDERSTANDING AND PREVENTING DOMESTIC VIOLENCE 10 THA BOARD MEETING 10 CEO CHRISTMAS CRUISE 16 OPEN OFFICE DRINKS DECEMBER

August 2019 www.tha.asn.au

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VISION Clubs Tasmania, a division of the Tasmanian Hospitality Association (THA) is the peak advocacy body for RSL, sporting and community clubs across Tasmania.

PURPOSE Our purpose is to advocate, lobby and represent RSLs, sporting and community clubs, on a range of issues relevant to clubs, so clubs can be effective, sustainable and viable and play a role in promoting healthy lifestyles, across the community

OUR ROLE Clubs Tasmania is committed to engaging effectively with stakeholders in a meaningful, accountable, responsive and equitable way to strengthen the community club industry.

CLUBS TASMANIA VEHICLE

Watch out for our Clubs Tasmania branded vehicle in your community. I recently visited the North East and met with Dorset Council to hear about how they are strengthening the community club industry - increasing participation by investing in their in local community clubs.

If you have a story worth sharing, why not invite me out to your community? Andrew Moore: 0408 284 228

16 [email protected] 03 6220 7300

Hospitality Review

Andrew Moore ARTICLE

Clubs Tasmania and North Melbourne Football Club have partnered to reward and recognise volunteers in the community club industry. North Melbourne Football Club will provide four reserved seat tickets for every Clubs Tasmania member for North Melbourne games at Blundstone Arena. Clubs Tasmania and North Melbourne are committed to engaging effectively with the community in meaningful ways and are excited to be playing a role in strengthening and rewarding, the community club industry. North Melbourne are committed to the game and the region with three full time staff based in Tasmania, who work collaboratively with 26 AFL Tasmanian employees. State Manager Shayne Stevenson says "Our partnership with Clubs Tasmania shows our commitment to building and investing in Tasmania, with Tasmanians. Partnerships like this help us to grow the game, strengthen pathways and inspire brighter futures for the Tasmanian community" Over the next three months, Clubs Tasmania is planning meetings with Communities, Sport and Recreation to map the Community Clubs Kit that is going out to all sporting and community clubs in September. Watch out for this in your letterbox in October! We are also meeting with each of the state’s sporting associations to discuss how we can work together, identify relevant issues and then advocate to strengthen the community club industry. As part of these meetings, Clubs Tasmania attended the Little Athletics state conference in Launceston. The key take home messages for us were the need for Little Athletic centres to develop relationships with local government and increasing the number of volunteers. Clubs Tasmania will work on supporting Little Athletics with these issues. We have also met with Football Federation Tasmania, Netball Tasmania and Swimming Tasmania. For more information about Clubs Tasmania, contact their free call number 1300 125 827 (1300 1CLUBS), to attend one of our events or if you have a question, please email Andrew Moore at [email protected] CLUBS TASMANIA PARTNER WITH NORTH MELBOURNE FOOTBALL CLUB!

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18 [email protected] 03 6220 7300

Hospitality Review

PREMIER WILL HODGMAN ARTICLE

My Government is proud to work in partnership with the Tasmanian Hospitality Association to help our hospitality businesses be the best in the country. Together, we’re focused on improving customer service standards across the state, which is a key objective of the T21 Visitor Economy Strategy. That’s why my Government has committed $2.8 million over four years to the THA to support the continued rollout and expansion of the Great Customer Experience (GCE) program. The GCE is a customised program that is free to tourism and hospitality businesses across the State. The hands-on program is delivered in the workplace and is available to all hospitality businesses, not just THA members. It is relevant to all staff, from owners and operators through to frontline staff, and is available for businesses of all sizes. The program helps businesses to develop a culture of customer service excellence, by boosting staff engagement and increasing understanding of the impact that a poor customer experience can have on commercial outcomes. The program also helps businesses to identify and address any training needs. Government funding for the GCE is supporting the program’s expansion, to 2,000 businesses. So far, about 590 venues have participated in the program state-wide, which equates to about around 9,000 individual staff. GCE contractors are active in all regions of the state and have so far worked with the owners and managers of accommodation venues, hotels, restaurants, pubs, cafes, RSLs and sporting and community clubs. Workforce Development My Government is also supporting aWorkforce Development programwhich has seen the THAundertake a series of Industry Development Forums across the state. The forums were run by a professional facilitator (Deloitte), who worked with participants to identify issues and opportunities for hospitality operators. This information will be used to draft an Industry Development Plan, which will include tailored plans to grow the hospitality sector in each region of the state. Skills Tasmania is also working closely with the THA on training and workforce development issues, and the Department of State Growth is working with the THA and Drysdale on the recruitment, training and development of potential employees for new hotels opening across the state. My Government is proud to partner with the THA and strongly support continued growth in our great hospitality industry.

August 2019 www.tha.asn.au

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20 [email protected] 03 6220 7300

Hospitality Review

ARTICLE

Peter Andricopoulos- Tasmania Police

HOW FAR DOES A LICENSEES OBLIGATION EXTEND?

During the past 12 months the Southern Licensing Team have fielded a range of questions from various Licensees and their respective employees. One question that is consistently asked is, ‘…how far does a Licensees obligation extend…’? The best answer is simply that Licensees obligations extend to the parameters of relevant legislation i.e. The Liquor Licensing Act 1990, which regulates the sale, supply, promotion and consumption of liquor in Tasmania. This Act has a strong harm minimisation focus, its object being to regulate activities and focus an effort towards harm minimisation arising from the misuse of intoxicating liquor and to facilitate the responsible development of the liquor and hospitality industries in a way that is consistent with the best interests of the community. Some Licensees have discussed examples where their staff have gone over and above what is required by the law. Examples include; Staff requesting members of the public to leave an area that are frequenting next door or near the licensed premises even though such persons are not, and never have been patrons of the licensed premises. Those members of the public who ‘hang out’ nearby, engage in anti-social behaviour, cause damage or simply litter in the general area of the nearby businesses. This behaviour tends to reflect poorly of the respective licences establishment hence the request to move on. Another example includes Licensees instructing their staff to wash down and sweep up large areas of the street that the licensed premises is on or near, as well as cleaning nearby businesses shop windows and signs. Crowd controllers instructed to assist nearby businesses that have public order issues but no security of their own. Police can affirm that all these examples are true having witnessed them first hand, but why are the Licensees going to these lengths? Or why do they feel they sometimes have to go to these lengths? Most Licensees when questioned, have answered that they feel they are obliged to do so, or that they may come under the ‘spotlight’ for running a disorderly establishment. Others answer that they find that they have better relations with nearby businesses and other neighbours if they do the ‘extras’. Most would understand the ‘friendly neighbour’ mentality, after all life is always made easier if all the neighbouring and competing interests are getting along in the area. However it must also be remembered that good intentions can still lead to a negative outcome for Licensees. Sending crowd controllers off site for instance can be complicated. Crowd controllers only have their ‘powers’ on a licensed premises. Technically should they get involved physically in a matter out on the street they could be facing allegations of assault etc. Attempting to move on ‘undesirables’ loitering out the front of the neighbouring business can become problematic for a range of reasons including the fact that staff don’t have the legislative power to do so, and the fact that it could also turn physical and escalate to violence rapidly. Should staff be injured in such an example, workers compensation and or Occupational Health and Safety legislation breaches may become protracted and prove costly for a Licensee. It would be timely to mention at this point that a crowd controller was recently attacked by a random passer-by who brandished a knife during the attack. Surveillance footage of the incident revealed that the knife was only centimetres from the crowd controller’s face. To put this attack into context, it occurred whilst the licensed premises was just preparing to open and when interviewed by police the attacker stated a desire to kill the crowd controller, even though they were unknown to each other. Therefore as far as this licensing team are concerned the legislative obligations are the be all and end all when considering the Licensees obligations. Should Licensees choose to do the ‘extras’ it may pay to consider the old saying, “the road to hell is paved with good intentions”.

21 [email protected] 03 6220 7300

Hospitality Review

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August 2019 www.tha.asn.au

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ARTICLE LIQUOR AND GAMING

The new financial year has rolled around and as a result, a number of reminders are in order for licensees who possess either a gaming and/or liquor licence. To avoid missing notifications, licence renewals or invoices, it is important to ensure your contact details are kept up to date. If you hold a current licence or permit issued under the Liquor Licence Act 1990 and/or issued under the Gaming Control Act 1993, you are reminded that you have 14 days to notify the relevant regulator of any change such as: 1. change of name of the licensee, permit holder, person listed on the Roll (of gaming manufacturers/suppliers/testers) or any of their associates; 2. change of postal address, registered office address, telephone number, or email address of the licensee, permit holder, person listed on the Roll or any of their associates; and 3. addition of a person who has become an associate of the licensee, permit holder or person listed on the Roll. For further important details that require notification refer to: • Section 49 Notice for liquor: www.liquorlicensing.tas.gov.au > Liquor > Resources for Licence Holders > Notifying the Commissioner of Certain Matters > Section 49 Notice. •Section 161 Notice for gambling: www.gaming.tas.gov.au > Gambling > Resources for Licence Holders > Rules and Regulations > Rules and Standards > Section 161 Notice. Please be sure to immediately notify the Branch if any of the events outlined in the notices have taken place (email: licensing@treasury. tas.gov.au or [email protected], or phone 6166 4040 (Hobart) or (03) 6777 2777 (Launceston). Taking effect from 1 June 2019, an amendment to the Responsible Gambling Mandatory Code of Practice for Tasmania was made regarding EFTPOS cash withdrawal limits for hotels and clubs. The new requirement places restrictions on EFTPOS cash withdrawals to one transaction, per customer, per day up to a maximum of $200 for any purpose. Bottle shops remain exempt from this requirement. The requirement for Tasmanian liquor wholesalers or producers to report wholesale liquor sales >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36

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