Leading with EI - Post Document

Leading with EI - Post Document

LEADINGWITH EMOTIONAL INTELLIGENCE

LeadersWorkshop Learning & Development SLIM Dubai

WHY THISWORKSHOP?

We live in a world with multiple pressures today. The business landscape has significantly changed, becoming much more complex, ambiguous and uncertain.

As a result, leadership has been redefined.

Effective leaders in the 21 st century must possess additional skills and capabilities in comparison to leaders in the past.

And one of those skills requires an understanding about EMOTIONAL INTELLIGENCE.

LEARNING OBJECTIVES

EXPLORE HOW LEADERSHIP HAS CHANGED AND WHAT ARE THE CRITICAL SKILLS & CAPABILITIES OF SUCCESSFUL LEADERS.

LEARN THE CONCEPT OF EMOTIONAL INTELLIGENCE AND HOW IT RELATES TO LEADERSHIP.

IDENTIFY THE EFFECTS OF HIGH EMOTIONAL INTELLIGENCE IN TEAMS AND BUSINESS PERFORMANCE.

WORKSHOP STRUCTURE

ACTIVITY NO. 1

In 4 groups, 15 minutes to prepare, 3 minutes to present.

Groups 1 and 3:

• What are the skills and capabilities of successful senior leaders before 2010?

Groups 2 and 4:

• What are the skills and capabilities of successful senior leaders from 2010 until today and even the future?

EMOTIONAL INTELLIGENCE AND LEADERS

FROM YOUR PRESENTATIONS,

HOW MANY OF THOSE SKILLS AND CAPABILITIES FOUND ARE RELATED TO RELATIONSHIPS WITH OTHERS?

THE ELEPHANT IN THE ROOM…

I’M JUST… NO EMOTIONAL. It’s not in me. Besides, I have been told that we should dismiss our emotions as leaders.

EMOTIONS ARE EVOLUTIONARY RESPONSES…

EMOTIONS ARE EVOLUTIONARY RESPONSES…

CONCERNEDWITH FORMING RELATIONSHIPS…

AND IT TRANSLATES INTO…

DEFINING EMOTIONAL INTELLIGENCE

DEFINING EMOTIONAL INTELLIGENCE

How we handle ourselves, manage ourselves? How we lead ourselves? And How we handle our relationships?

SO, HOW DOYOU MEASURE EI?

SO, HOW DOYOU MEASURE EI?

Recognising emotions on others

Self-management Self-leadership Self-awareness

PRE-WORK ACTIVITY No. 1

Recognising emotions on others.

ASSESSMENT RESULTS:

FRUSTRATED

ASSESSMENT RESULTS:

EXCITED

ASSESSMENT RESULTS:

SAD

ASSESSMENT RESULTS:

PENSATIVE

ASSESSMENT RESULTS:

TIRED

ASSESSMENT RESULTS:

ANNOYED

ASSESSMENT RESULTS:

SCARED

ASSESSMENT RESULTS:

ANXIOUS

ASSESSMENT RESULTS:

SURPRISED

ASSESSMENT RESULTS:

WORRIED

ASSESSMENT RESULTS:

JOYFUL

ASSESSMENT RESULTS:

SHOCKED

ASSESSMENT RESULTS:

PLAYFUL

ASSESSMENT RESULTS:

ANGRY

ASSESSMENT RESULTS:

HAPPY

PRE-WORK ACTIVITY No. 1

WHAT CANYOU LEARN FROM THESE RESULTS AND THIS ACTIVITY?

PRE-WORK ACTIVITY No. 2

THEME 1: SELF AWARENESS

The ability to recognise what you are feeling, to understand your habitual emotional responses to events and to recognise how your emotions affect your behaviour and performance. When you are self-aware, you see yourself as others see you, and

have a good sense of your own abilities and current limitations

THEME 2: MANAGING EMOTIONS

The ability to stay focused and think clearly even when experiencing powerful emotions. Being able to manage your own emotional state is essential for taking responsibility for your actions, and can save you from hasty decisions that you later regret

THEME 3: MOTIVATING SELF

The ability to use your deepest emotions to move and guide you towards your goals. This ability enables you to take the initiative and to persevere in the face of obstacles and setbacks.

THEME 4: EMPATHY

The ability to sense, understand and respond to what other people are feeling. Self-awareness is essential to having empathy with others. If you are not aware of your own emotions, you will not be able to read the emotions of others..

THEME 5: SOCIAL SKILLS

The ability to manage, influence and inspire emotions in others. Being able to handle emotions in relationships and being able to influence and inspire others are essential foundation skills for successful teamwork and leadership.

PRE-WORK ACTIVITY No. 2

ACTIVITY

In pairs, 15 minutes.

Share with a partner which theme did you have as a strength.

Provide some examples from day to day life which illustrate that in fact this is a strong theme in your behaviour.

INCREASING E.I.

1. EMOTIONAL INTELLIGENCE MATTERS = EMOTIONAL LITERACY

2. FIND MOTIVES TO EXPLAINWHYYOU DO THE THINGSYOU DO

3. DEVELOP CHOICE

4. FIND SOURCES OF MEANING

5. MAKE AN EFFORT TO FINDWHAT IS MISSING

6. MANAGEYOUR THOUGHTS

7. NURTURE RELATIONSHIPS

8. VALUE CONSTRUCTIVE CONFLICT

9. RECONCILIATE AND LET GO OF THE PAST

10. REMOVEYOUR ARMOUR

WHEN E.I . GOES WRONG …

MENTI – ACTIVITY

YOUR COMMUNICATION MATTERS

HOWOTHERS FEEL WHENYOU ARE AROUND THEM MATTERS.

WHATYOU SAY ABOUT OTHERS MATTERS.

THE MESSAGES BEHINDYOUR “SENSE OF HUMOR” MATTERS

THE WAYYOU ASSIGNWORK MATTERS

ACTIVITY

In groups of 3,

15 minutes.

Access the Digital Booklet by scanning theQR Code.

Explore the pages assigned to your team.

Team 1: pages 18 – 21 Team 2: pages 22 – 33 Team 3: pages 10 – 17

TEAM 1

TEAM 2

TEAM 3

CONCLUSION

TEAM 3

CORRELATION BETWEEN EI AND BUSINESS RESULTS

Ignite devotion with every service experience

Realize your Full Potential with LQA

Agenda 9 th August 2018

Riffelalp Resort Zermatt

Introducing LQA An overview of our organization and service

1

Shangri-La Pilot Results A summary of your performance

2

How to Improve Our unified approach to quality improvement

3

In Development Our Assessment, Learning and Collective Intelligence initiatives

4

An Unparalleled Global Presence Every year we support clients in 131 countries and 603 destinations

Leading Quality Assurance • Founded in 2000 LQA has 18 years of >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90

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