MARHABA 1ST QUARTER

MARHABA 1ST QUARTER

SLDB COLLEAGUES NEWSLETTER

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in successful service to others. When we become parents, we are service providers to the next generation. And when we become caregivers, to our own parents, the roles are reserved, and we are service providers to those who first served us. We live and work in a world that is completely infused with service. In commerce this includes customer service and colleagues providing internal service. We have roadside service, desk- side service, counter service, delivery service, and self-service. In our communities we depend on the civil service, public service, government service, military service, and foreign service. When we gather to worship, it is called religious service, and when someone dies there is a memorial service. So, service is all around us. It is so much of our lives, and we always need to receive and do better. Instead of standardizing, we need to personalize; instead of satisfying, we need to delight; instead of accepting, we need to challenge, for nothing but the best all the time. Highest quality of service is and will be the common language in our hotel and we will experience new initiatives to elevate the quality for our guests who are looking for great deal of return in terms of value. Stay tuned.

My Dear Colleagues,

We have just finished the first quarter of 2022 with lots of achievements. Many thanks for your hard-work and commitment to ensure the year had started with positive results. As we have been gearing up for the following quarters, I would like to share with you the importance of service and its quality that plays a great role in our business. Service is present in every aspect of our lives from the moment we are born. We enter this world completely dependent on other people to serve us with food, clothing, shelter, medical care, and education. Longer than any other species on earth, young people are dependent on constant service from parent, teachers, doctors, and community leaders. As we grow, we go to work, become professionals, and get jobs, earn money, and build our careers

Sincerely,

Hakan Ozel General Manager

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W E L C O M E T O S L D B !

ANVAR KADIROV H O I A N A N D B A L C O N Y B A R M A N A G E R

I got my passion for hospitality back in 2006 while I was working in City Municipality, where I was representative of the Government for just a week during International Investment Forum at newly open Le Royal Meridien Hotel in Tashkent, Uzbekistan. I got so inspired by the front and back of the house happenings. In the late 2007 joined and started my career as Barback / Waiter in Abu- Dhabi at Le Royal Meridien. After few years moved to Qatar, Doha, and

starts started to climb up in F&B department from Lead Bartender up to Asst. Manager at W Doha. Later on being there for 7 years I joined heavenly and stunning resort Shangri-La Villingili Resort & Spa, Maldives where I was responsible for Beverages in entire resort. Successfully launched seasonal operation of Buddha-Bar Concept for few years. Following further, moved to Oman for a new project as pre-opening Operation Manager of Siddharta Lounge by Buddha-Bar in 2019.

Worked in 3 different brands of Marriott International, such W Hotels, JW Marriott and Ritz- Carlton. And now I'm so extremely happy to rejoin Shangri-La Family as Restaurant and Bar Manager. Most of all I love to travel different countries, to explore historical part of the visiting places. Swimming only in the pool and watching movies.

The best advice is "Never leave things for tomorrow, what you can do today" that my favorite quote.

The most important what I like at my work is creating memorable experience and making happy all the guests, so they will always return. But beforehand, to take care of my teammates to make sure they are happy and well motivated to create those moments as well!

AHMEDGABER B U S I N E S S D E V E L O P M E N T M A N A G E R

I started my hospitality career back in 2010 where I joined the pre-opening team of Jumeirah Zabeel Saray, followed by my next step of opening Jumeirah at Etihad Towers which lead me to the Global Sales Support Department of Jumeirah’s Head office, and I knew that my hospitality I my industry when I moved out and joined an exhibition organization that manages and executes exhibitions globally. I missed our working style in hospitality and diversity level

l l whether within the colleague community or with guests and business partner who we communicate with, hence, I moved back to into hospitality with a very interesting project of re-establishing two stay bridge suites for the first time in Dubai.

For the next few months, I’m working on studying the brand very well, and I aim to maintain every relation with every business partner, and certainly to enlarge the targeted audience. I am into traveling; I have covered already 23 countries worldwide.. On, my day off, I love shooting, which I do very often, I also practice trumpet and trying to get better.

I love the strategic side of business development, the happiness that we get when we close a good deal, all that adds kind of a link between me and asset I am handling.

# O W N O U R S U C C E S S Orientation Day

Beach Clean-Up # D O G O O D

As part of our Do-Good initiative our colleagues from all departments go on Beach Clean-Up Activities at Jumeirah Beach and Kite Beach. Those afternoons are a great occasion to positively impact the environment while tightening bonds between our team!

Blood Donation # D O G O O D

37 of colleagues participated in the Blood Donation Campaign resulting in the collection of 16,65L of blood. The blood collected will supply all hospitals in Dubai for cancer patients, children with Thalassemia, victims of road traffic accidents and more. our

Linen Donation # D O G O O D

Our Laundry and Housekeeping departments have donated used linen and uniforms to Al Ihsan Charity Association.

In total, 1096.45kg of rooms’ linen, 724.64kg of F&B linen, 669.90kg of health club and spa linen as well as 56kg of uniforms was given. They will be reused or cut then sold to give money to those in need.

World Down Syndrome Day W I T H E D S A

We celebrated World Down syndrome advocating for inclusion in society of adults and children with Down Syndrome. We hosted an activity of decorating cakes led by our Pastry Chef Saw Khaing and Executive Sous Chef Luca Carrino.

Virgin Radio Day # O W N O U R S U C C E S S

Our wonderful Fidji and Vanina hosted the Kris Fade show & Virgin Radio team for live streaming on April 8th. It was the last show where they invited all 11 shortlisted candidates who participated in the monthly competition where 1 winner get 2 complimentary air tickers sponsored by Emirates airlines, 2 complimentary tickets for Adele’s concert in London and 2 complimentary night stay in Shangri-La London. The rest of the runners get staycation vouchers in Shangri-La Dubai & Abu Dhabi. It was a fantastic exposure for all 3 Shangri-La hotels as well we got mentioned during the whole show promoting presidential suite & Level 42 on the radio, Virgin Radio Instagram & Kris Fade Instagram. The total value of this exposure is worth 150 K AED.

Volunteering at Expo2020 # D O G O O D

Yulduz Parpieva, our Executive Secretary volunteered at the Somalian pavilion of World Expo 2020, she worked alongside the mascot, Opti! This exhibition's objective is to raise awareness on current challenges through an immersive approach.

International Women's Day

We value and support women in their personal and professional growth . In order to make them feel valued all the women in the hotel were ferried to the hotel in a Limousine and welcomed with delicious cookies on the occasion of International Women’s Day .

International Women's Day

Shangri-La Jeddah G R A N D O P E N I N G

For the opening of the new Shangri-La in Jeddah, three of our colleagues asisted in the taskforce, Maria and Gamal from F&B as well as Vanina from Sales and Marketing.

Learning about Learning W O R K S H O P

This workshop focuses on how learning is changing in our organization and what are the new learning methods that our newly certified department trainers need to use.

Nestlé Golden Chef’s Hat

Our Hoi An's Chef, Truong Vinh Co and Executive Chef, Daniel Shepherd were judges at the Nestlé Golden Chef’s Hat's competition at the International Centre for Culinary Arts of Dubai.

Revenue Generation CultureWeek # C O M P E T E T O W I N

SLDB launched Revenue Generation Culture initiative to create awareness, knowledge and understanding of the revenue targets and a clear strategy on driving revenues to achieve budgets.

Biologique Recherche W O R K S H O P

May from Health Club and Spa attended the Biologique Recherche Workshop, We use BR products in the SPA, and it will better equip her to make personalized dermo-cosmetic diagnosis.

Turkish Chefs at SLDB

From morning to sunset, our guests chefs, Serkan Akça and Özgür Teke, from Shangri-La Istanbul are working with our colleagues to create memorable Iftar and Suhoor for our guests.

Leaders in Hospitality Award # C O M P E T E T O W I N

Hotels & Catering News ME magazine is one of the leading industry magazine which host annual awards for all leaders in Hospitality. We are very proud of Vanina who won.

First Aid Training W O R K S H O P

We certified First Aiders to equip our colleagues with the right tools for them to act promptly in case of emergency.

Colleague's Grand Iftar On April 7th, we organized a Grand Iftar in the ballroom Al Najoom, Iftar is a dinner combined with a spiritual experience. where all colleagues fasting and non fasting come together. This spiritual experience also inculcates in their mind the importance of philanthropy. One becomes more sensitive towards other people who are unable to meet their needs. It was a great moment to sit down with everyone in a convivial ambiance in the spirit of Ramadan.

EDSA Iftar Following our colleague's Iftar, we organized another one with Emirates Down Syndrome Association where members and their family enjoyed great food surrounded by some of our senior leaders. # D O G O O D

Colleagues' Appreciation Day

During the day, colleagues went to the cafeteria and got served food by Department Heads to celebrate all colleagues and their hard work.

Guest Engagement Scores

TOP BOX Target : 75.7% Score : 72.1%

LIKELIHOOD TO RECOMMEND Target : 8.87 Score : 8.67

RECOGNITION Target : 90% Score : 91.95%

PROBLEM HANDLING Target : 68.7% Score : 58.9%

WIFI Target : 91% Score : 87%