2022 | Annual Learning Plan Guide | MEIA

2022 | Annual Learning Plan Guide | MEIA

2022 Annual Learning Plan Guide

Annual Learning Plan Guide | 2022

Dear HR and L&D Leaders,

We are pleased to share this annual L&D planning guide with you as a part of our efforts to help you create joyful and lasting “learning moments” for our colleagues. 2021, has been a significant year for us, as we celebrate the 50 th anniversary of our group and lead a culture transformation with our refreshed Vision, Purpose, Business & Shared Values. In 2022, we as HR and L&D business partners will continue to play a momentous role in leading this culture transformation. Your efforts in rolling out our refreshed Shangri-La culture have ensured that our colleagues not just embrace but also enjoy this transformation. This guide will give you a structured approach towards identifying the L&D priorities in our business for the coming year. Driving the Shangri-La Culture will continue to be our focus but as people adapt to the new normal across the world, our efforts in learning and development will be pivotal in defining both the business as well as people success at Shangri-La.

Best regards, Shangri-La Academy Team,

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TABLE OF CONTENTS

04

SHANGRI-LA ACADEMY LEARNING FRAMEWORK

05

SHANGRI-LA ACADEMY BUDGET GUIDELINES

06

SHANGRI-LA ACADEMY HQ 2022 SYLLABUS

11

ANNUAL L&D PLANNING PRINCIPLES

13

LEARNING NEEDS ANALYSIS METHODS

18

SHANGRI-LA CULTURE LEARNING

3

Shangri-La Academy Learning Framework

The 2022 Annual Learning Plan for all the properties must be guided by the Shangri-La Academy learning framework. The framework below helps in classifying learning programs and initiatives at the property, regional and HQ level into 3 main categories. 1. Essential Learning : comprising of all mandatory and compliance related learning initiatives. (E.g.: Core Learning Programs, Property product knowledge program)

2. Leadership Learning : comprising of leadership learning initiatives across different levels. (E.g.: Junior Leaders Program, Emerging Leaders Program)

3. Functional Learning : comprising of functional learning initiatives developed at both property and HQ level. (E.g.: F&B Signature recipes, Rooms Certification Program, Delphi learning modules, etc.)

All the learning initiatives that will be identified in the property’s annual learning plan, must be classified into one of the below 3 categories.

Leading Organisations

Leading Leaders

Leading Multiple Teams

Leading Teams

Leading Self

S H A N G R I - L A A C A D E M Y O N L I N E

4

Shangri-La Academy 2022 – Budget Guidelines

L&D Budget for 2022

Property must budget 2 % of the hotel’s annual gross pay based on the total headcount. Please see the below explanation on the division of the budget

Hotel L&D Budget for 2022

2% of total Gross Payroll

To be paid to Shangri-La Academy HQ in 4 quarterly invoices.

To be utilized locally for any learning requirements at the property.

1%

1%

UTILISATION

UTILISATION

To be used by Shangri-La Academy for developing essential, functional & leadership programs on Shangri-La Academy online.

To be used for any local learning requirements that may require support of external vendors to comply with local regulations or fund courses for individuals.

Examples

Examples

Develop leadership programs such as OLP, BLP etc. Skills development of SL Academy team members. Core Learning Program content development & translation.

First-aid and CPR training for hotel colleagues.

•

•

Local Fire, Life & Safety compliance training. Training seminars for individual colleagues as identified in the IDP.

•

•

•

•

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Shangri-La Academy 2022 – Syllabus

ESSENTIAL PROGRAMS

Core Learning Programs

Number of Core Learning Programs for 2022: TBC

Learning Format: Online

Duration: 30 mins.

Target Audience: All hotel colleagues at all levels.

Launch date: TBC

Shangri-La Learning Specialists Program

In 2022, a new version of Trainer Skills, “Shangri -La Learning Specialists Programme” will be launched.

Learning Format: Blended

Duration: 40 mins. each module

Target Audience: Compulsory for Regional L&D leaders & Learning Managers and highly recommended for departmental learning facilitators.

Launch date:

Module 1 – Jan 2022; Module 2 – Mar 2022; Module 3 – May 2022; Module 4 – July 2022.

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Shangri-La Academy 2022 – Syllabus

LEADERSHIP PROGRAMS

Junior Leaders Program

Leadership Level: Supervisors / High Potential Associates

Learning Format: Blended (6 online modules, experiential activities & 6 – 90 mins. face to face workshops)

Duration: 3 months per batch Average – 10 hours per module

Target for 2022: All hotels to achieve 50% of the total L4 (E1-E3) colleagues and nominated high potential L5 (N2 – N1) colleagues. Batch recommendations: Learning Managers advised to facilitate 3 batches – One each in March, June & September 2022. Launch Update: Program launched in 2020 and learning transfer for property L&D Managers was done in Feb 2020.

Emerging Leaders Program

Leadership Level: Leading Teams Leaders

Learning Format: Blended (6 online modules, experiential activities & 6 – 120 mins. face to face workshops)

Duration: 3 months per batch Average – 12 hours per module

Target for 2022: All hotels to achieve 20% of the total L3 (M1) leaders completing the program in 2022.

Batch recommendations: Learning Managers advised to facilitate 2 batches – One each in May & August. Launch Update: The new version of the Emerging Leaders Program will be transferred to L&D Managers in November 2021.

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Shangri-La Academy 2022 – Syllabus

LEADERSHIP PROGRAMS

Operational Leaders Program

Program Info: A brand new Programme for high potential EXCOM/Regional leaders with the potential to become RMs in the future and for new RMs. The OLP programme facilitates the transition step from functional to operational expertise through successfully developing Resident Managers.

Leadership Level: Leading Hotel Leaders

Learning Format: Blended (Average 4 hours of learning per week) • 6 online modules, • Experiential activities including projects, shadowing RMs, operational rotation and business analysis & • Development Centre (3 to 4 days) for interaction with other participants. Duration: Self -paced: 8 weeks for each pathway The number of pathways for each participant will be communicated based on current capabilities (personalized for each participant). Formal assessment tools will indicate the learning required. Target for 2022: First time RMs and Selected EXCOM/Reg. leaders with the potential to develop into a RM position (based on a defined criteria) – Nomination to be done by the hotels.

Facilitation: The OLP Programme will be facilitated by the Academy HQ team for the nominated participants.

Launch date: Q1 2022. (Currently being piloted in China)

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Shangri-La Academy 2022 – Syllabus

LEADERSHIP PROGRAMS

Business Leaders Program

Program Info: A brand new programme for RMs with the potential to become GMs in the future and for new GMs.

The BLP programme offers a holistic assessment to leadership and personalised learning pathways to develop operational, commercial and customer capability at a strategic level.

Leadership Level: Leading Leaders Leaders

Learning Format: Blended (Average 4 hours of learning per week) • 6 online modules, • Experiential activities including projects, shadowing GMs, cross exposure and business analysis & • Development Centre + Mentoring (3 to 4 days) for interaction with other participants. Duration: Self -paced: 8 weeks for each pathway The number of pathways for each participant will be communicated based on current capabilities (personalized for each participant). Formal assessment tools will indicate the learning required. Target for 2022: First time GMs and Selected RMs with the potential to develop into a GM position (based on a defined criteria) – Nomination to be done by the hotels.

Facilitation: The BLP Programme will be facilitated by the Academy HQ team for the nominated participants.

Launch date: Next batch intake February 2022

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Shangri-La Academy 2022 – Syllabus

FUNCTIONAL PROGRAMS

Functional Learning Overview

The functional programs for Shangri-La Academy online have been classified into the following categories:

1. Rooms Division 2. Food & Beverage 3. Security 4. Wellness (Spa & Health Club) 5. Sales

6. Marketing & Shangri-La Circle 7. Corporate Communications 8. Revenue Optimisation 9. Finance 10. Procurement 11. Human Resources 12. Jen 13. Brands 14. CEPT 15. Customer Experience 16. Internal Audit 17. >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

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