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Crisis Leadership Virtual Learning Session
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Crisis Leadership
MEIA virtual Learning Series
Todays session is hosted by:
Dirk-Jan Rijks Vice President, Human Resources MEIA
Kristi Grotsch Senior Manager L&D, MEIA
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Together we will explore
COMMUNICATION
SELF CERTAINTY
DECISIVENESS
FOSTERING CONNECTION
RESILIENCE
EMBRACING CHANGE
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Naturally, our brains are vulnerable during uncertain times…
I THINK BELIEVE THIS!
OMG!!!
WHY?
Planning for future
=
Anxiety: worry, nervous typically about an event or certain outcome
Fear & Uncertainty
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Our emotions impact our leadership
Researchers found that our level of anxiety has an inverse relationship to our l evel of cognition
Anxiety if not controlled can lead to panic causing us to make irrational decisions.
Your emotional response can trigger cues to your teams on how they should react
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We can control this
Priming ourselves to withstand uncertainty
Leverage Self- Certainty: 1. Mindfulness – Acceptance 2. Take a moment to THINK the other way 3. Confidence in Self
Awareness of: 1. The emotion as you feel it 2. Results it can cause on your behavior
KEEP CALM
AND CARRY ON!
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Grounding yourself in self-certainty requires being clear of the values you want to embody as a leader and then prioritizing what empowers you to role-model them .
Self Certainty
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Transformational Change
A change in the culture of the organization has been identified as a key factor for its future existence Radical shift for one state to other. References: Anderson & Ackerman, 2001
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Effects of Change
The Kubler-Ross Change Curve
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Effects of Change
BY UNDERSTANDING THIS WE CAN :
The Kubler-Ross Change Curve
Aim to accelerate the speed at which people move along the curve
Reducing the depth of depression people experience during the change
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Managing Change Through Communication
Acknowledge your teams emotional reactions at each stage and adapt your communication accordingly.
CLEAR INFO
SUPPORT
GIVE TIME
TIMELY
REASSURE
POINT OUT OPPORTUNITIES
TRANSPARENT
LISTEN
CELEBRATE
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Commit time to stay connected with your team- ask how they are doing and how you can support?
“We’re all in this together, and we will get through it together..”
Make yourself available and connect in authentic ways
Show Empathy – requires listening, perspective taking and communicating understanding
Build trust, grow loyalty and strengthen bonds
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Trust is essential to an effective team, because it provides a sense of safety.
Trust means that you rely on someone else to do the right thing
Building trust in teams is built over time, but during times like these your actions and behaviors have a huge impact on your team feels safe Your ability to build connection through compassion NOW during this crisis will impact your FUTURE success of leading your team
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How to Build Trust…
Trust = Transparency + Relationship + Experience
Conquer Communication barriers
Project honesty, confidence and positivity
Learn from experience
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Bring everyone along, each step of the way..
Keep conversations focused on facts and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32
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