Management Trainee Manual

MANUAL Management Trainee

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Overview

The program is to fill future junior management positions for the company by developing hospitality undergraduates/graduates with Bachelor’s Degree through management training .

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Candidates identified as having leadership skills and the desire to grow within Shangri-La EMEA / North America, will be required to complete an intensive 24 months training program in all departments of the hotel. Customized training plan will be designed to suit his/her development needs. A placement into a permanent position with Shangri-La is dependent on successful completion of the training program and will take into consideration MT’s preference and the requirements of Shangri-La hotel at the time of completion. Management trainees will be given 24 months contract and final evaluation will be done on the 23rd month. For a successful MT, letter of appointment will be issued.

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Objectives

✓ To support organizational

development by identifying, developing and retaining talented individuals.

✓ To enable the next generation of leaders.

✓ To fast track graduates to their preferred career destination.

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Recruitment Sources

Placement Offices at hotel institutes

Approved Agencies

Shangri-La Website

Referrals

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Selection Criteria

The following criteria will be used for shortlisting candidates –

✓

Below 27 years old.

. Good communication skills in English. Proficiency in conversational Arabic and other major foreign languages will be an added advantage. ✓ Possess leadership qualities with a positive attitude. ✓ Interested in a long-term commitment to the company and strongly motivated in pursuing a productive career with Shangri-La hotels. ✓ Organizational value fit ✓ Interest, passion in hospitality industry, determination, confidence, motivation. ✓ At least Bachelor’s Degree in any disciplines preferably Hospitality Management and Hotel Management. ✓

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RECRUITMENT PROCESS

1 st Interview by L&D Manager

Final Interview by General Manager

2 nd Interview by Division / Dept Head

All applicants will undergo an interview, in-person or via video conferencing. Telephonic interviews must be avoided, except in inevitable circumstances. For successful interview, a Management Trainee contract will be emailed to the candidate. The candidate will then sign and send back the contract together with all essential documents.

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Benefits & Entitlement of MT

MT will be receiving the following during their 24 months training journey:.

Approved Agencies

Air Ticket, once every 2 year (Expat only)

Single Room Accommodation

Monthly Allowance (Suggest Min of 1,000 USD)

Service Charge (If applicable)

Shangri-La Website

Referrals

Final Decision for placement of MT will be of General Manager of the hotel.

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Meals at Cafeteria

Gratuity as per local labor laws

Medical Insurance

Uniforms

MT will be entitled to employee at Level 4 throughout the period of the two year training program. Thus, MT shall follow the Hotel rules and regulations as a regular employee.

9 Note: Work visa is to be provided by the hotel.

Learning Journey

#1 1 – 6 Months Familiarization and Departmental Rotation

Key Learnings: - NCO

- Rotation within his/her Department > MT will get to be trained in various functions of the dept - Compulsory Trainings

#2 7 – 12 Months Departmental Rotation: MT will be assigned in different departments so they will have hands-on training experience in various functions of hotel operations that are related to their final department.

#3 13 – 18 Months 1 st Placement : From 13th to 18th month in the programme, MT will embark into his/her chosen department

Key Learnings: - Project Assignment - SOPs, Dept Policies/Roles & Responsibilities as Junior Leader - Leadership Programme

Key Learnings: - On-the-job training - Harvard Manage Mentor - Commercial Learnings - 7 Habits for Highly Effective People

#4 19 – 24 Months 2 nd Placement: MT to be given a responsibility of L. 3 or Assistant Manager and receive the training accordingly

Key Learnings: - Business Acumen / Specific Commercial Learnings - Project Presentation & Final Evaluation

#5 25 th Month At this stage, successful MT who received minimum of 3 ratings will be considered to be placed at a Shangri-La hotel in the world in a L. 4 or L.3 position subject to availability of the position.

#Coaching Sessions On monthly basis, MT is required to have a monthly coaching session by his/her respective division head together with LDM.

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Compulsory / Highly Recommended Training Programmes To equip the Management Trainee with relevant knowledge and skills, all Management Trainees are required to go attend all compulsory / highly recommended training programs as follows.

✓

New Colleague Orientation

✓

Shangri-La Care 1 – 4

✓ Corporate Compulsory Training Programmes: - Security Awareness - Information Security - Fire, Life & Safety - SFSMS (For Food Handling Departments only)

✓

Harvard Manage Mentor

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Trainer Skill I & II

✓ Corporate Leadership Programme: J.L.P, E.L.P etc ✓ 7 Habits of Highly Effective People ✓ Revenue Management

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✓ MT Contract ✓ Training Plan Template ✓ Departmental Learning Objective Guidelines ✓ Medical Check List Form ✓ MT Online Evaluation Form ✓ MT Job Description ✓ FAQ

TOOL KITS

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THANK YOU

Life is a never-ending journey of reaching out of comfort zone. We can always reach new levels.

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