REM - Building Manager

REM - Building Manager

Building Manager Candidate Information Pack

Contents

1. Introduction

2. REM

3. Commercial Portfolio

4. Job Description

5. Application Process and Timescales

INTRODUCTION

Thank you for taking the opportunity to consider applying for the role of Building Manager, (Park House and Pall Mall) at Real Estate Management (UK) Limited (REM). REM provides property development and asset management services across some of London’s finest real estate. Currently REM manages a £3.2bn investment portfolio comprising of 2.5 million sq ft of space in some of London’s most high-profile buildings, in addition to a £400m development pipeline. Specialising in premium commercial, residential, retail and leisure property in some of London’s most desirable locations, REM provides services across the full life-cycle of real estate investments, from acquisition, development and construction to leasing, marketing, and asset and property management. This integrated approach enables REM to provide a seamless service that ensures maximum overall return. REM require a Building Manager to join the team to ensure that the two buildings operate at the very highest standards, offering a service to customers that far exceeds industry expectations.

REM

PREMIUM real-estate portfolio of central London office, residential, retail and leisure assets

£3.2bn assets under management £400m development pipeline 2.5m sqft premium lettable space 250 years of combined experience across the management team

REM

REM’s assets under management include Western Europe’s tallest building. The Shard, The News Building, The Retail Arcade and residential development project – Shard Place at Shard Quarter, Park House in North Mayfair and 48 Pall Mall in St James’s.

REM

THE SHARD

The Shard is the tallest building in Western Europe and a beacon for modern London. It is a 1,016ft high (310m) vertical city comprising retail, 26 floors of high-quality offices, 3 floors of world-renowned restaurants and bars, the five-star Shangri-La Hotel over 19 floors,13 floors of exclusive residential apartments and the UK’s highest viewing gallery offering 360 degree views across London’s impressive skyline. Well- connected and serviced by central London’ s transport infrastructure, The Shard offers world-class amenities which add to the allure of the building and attract businesses and visitors from across the world.

FACTS & FIGURES

w 309.6m / 1,016ft high – Western Europe’s tallest building w Over 32 acres of space, developed on 1 acre of land w 920,000 sq ft w Over 11,000 panes of glass w 36 lifts and 49 lift cars w 600,000 sq ft Grade A office space over 25 floors, home to 32 companies across 10 business sectors w Up to 4,000 restaurant customers per day w 202 guestrooms and suites at Shangri-La Hotel w The viewing gallery is the highest vantage point in London with views for up to 40 miles on a clear day

Above, from top THE VIEW FROM THE SHARD; THE SHARD RESIDENCE; THE SHANGRI-LA HOTEL; AQUA SHARD; THE SHARD’S LIGHT-FILLED OFFICES

27

PARK HOUSE

Park House provides a new class of office, residential and retail space. Recognised for its distinct, curvilinear shape, its located in north Mayfair close to Hyde Park and opposite Selfridges . Park House’s ten double-height retail units benefit from a dramatic frontage and floor to ceiling windows that attract shoppers from a passing crowd of 200 million on Oxford Street. Each of its 39 luxury apartments is unique, with individually styled interiors and designer furnishings. Park House also provides the highest specification office space in W1, with generous floor plates and floor to ceiling windows providing views across Mayfair and the capital. Bordering prestigious Mayfair to the south, and with views over the iconic Selfridges & Co store to the north, its proximity to Bond Street Station's Crossrail line makes it a highly attractive building for international businesses.

From top PARK HOUSE OFFICE SPACE; APARTMENTS; LINKS OF LONDON STORE

32

REM

SHARD PLACE

Shard Place is the third phase in the development of London Bridge Quarter. It comprises retail at the lower level and approximately 165,000 sq ft of residential space over 26 storeys. On completion in 2020, Shard Place will comprise 176 private residential apartments of varied configuration including studio and one, two and three bedroom apartments, together with an excellent range of resident’s amenities on levels 4, 16, 17 and 27.  The project occupies two existing sites: the old Fielden House at 28 London Bridge Street and 21-27 St Thomas Street. Designed by The Shard and The News Building’s architect Renzo Piano, the project will complete the transformation of London Bridge Quarter. hard Place is the third phase in the development of Shard Quar er. It comprises retail at the lower level and approximately 165,000 sq ft of residential space over 26 storeys. The project occupies two existing sites: the old Fielden House at 28 London Bridge Street and 21-27 St Thomas Street. Designed by Renzo Piano Building Workshop, the project will complete the transformation of Shard Quarter. On completion in 2020, Shard Place will comprise 176 private residential apartments of varied configuration including studio and one, two and three bedroom apartments, together with an excellent range of resident’s amenities on levels 4, 16, 17 and 27. The project occupies two existing sites: the old Fielden House at 28 London Bridge Street and 21-27 St Thomas Street. Designed by the Renzo Piano Building Workshop the project will complete the transformation of Shard Quarter.

FACTS & FIGURES

w 176 studio, one, two and three bedroom apartments w 13,000 sq ft of public realm w 12,000 sq ft of retail space 165,000 sq ft • •

176 stu i , one, two and hree bedroom apartments Designed by Renzo Pi no Building

• • • • •

Workshop

13,000 sq ft of public realm 12,000 sq ft of retail space Estimated Completion: 2020

Above THE SHARD PLACE DEVELOPMENT

35

THE COMMERCIAL PORTFOLIO

REM’s assets under management include Western Europe’s tallest building - The Shard, The News Building and residential development project – Shard Place at Shard Quarter, Park House in North Mayfair and 48 Pall Mall in St James’s.

The prime Central London portfolio including high end retail, residential, leisure and office space. The target market for the portfolio is towards the top end of the market, offering a service to customers to match.

REM aims to offer standards of the highest level, including a range of services beyond those available in other premium developments. The appointed Building Manager will be responsible wholly for Park House and 48 Pall Mall.

The appointed will be responsible for a dedicated on site team and manage the relationship with the service providers.

JOB DESCRIPTION

Job Title: Building Manager Reporting to: Property Manager Department: Property Management

1. Role Overview

Reporting to the Property Manager, the Building Manager will manage Park House and Pall Mall and any other properties the REM Board shall allocate. The Building Manager will supervise all aspects of the day to day operation and maintenance of the property (including the immediate supervision of staff and suppliers) to ensure required standards are achieved and maintained.

The Building Manager will instigate regular liaison with occupiers to facilitate their use of the building and establish and maintain excellent working relationships with all relevant internal and external stakeholders.

The Building Manager will be responsible for the budgets within the buildings and will provide robust and efficient management information to support the optimum management and commercial performance of the building. The Main objectives of the role are as follows:

• Achieve first class levels of customer service and satisfaction to occupiers. • Provide professional and efficient management services at all times.

• Proactively assist the Asset Manager in value creation. • Adhere to prevailing REM Policies and Procedures. • Communicate effectively. • Produce and/or assist in the production of high quality reports and budgets in a timely manner. • Provide support to the line manager, management team and occupiers as required. • Keep the Property Manager updated on matters affecting the properties, ensuring a prompt response from team members and contractors

This role is office-based and therefore the normal hours of work required are from 9:00 am to 5:30 pm, each day of the week from Monday to Friday (inclusive) with one hour for lunch break.

2. Key Responsibilities

Tenant liaison & relationships

• Establish and develop excellent Landlord/Tenant relationships. Hold regular meetings both with Tenants as a group and on a one to one basis maintaining tenant satisfaction and delivering the highest level of service. • Liaise with Property and Asset Managers to assist in Landlord/Tenant commercial relationships. • Oversee (or co-ordinate handling of by Fit-out Manager/Building Surveyor) Tenant alterations and other works to ensure they are undertaken in accordance with the Licence for Alterations, attending pre-start meetings as required. • Be responsible for the delivery of optimum performance of Park House and Pall Mall (or any other properties as required). • Liaise with the Tenants and provide assistance on all relevant tenant and landlord related services, projects, fit-out requirements, service charge queries, arrears and other functions which may be necessary from time to time. • Liaise with the residential tenants with discretion as required. • Ensure Tenants and all parties concerned are informed of any necessary close down or testing of plant, fire systems or breakdown that will affect them in any way.

Commercial performance

• Take responsibility for the preparation of the annual service charge (and other) budgets and monitoring of the financial performance throughout the year, providing quarterly operating analysis as required. • Ensure compliance with the RICS Service Charge Code of Conduct. • Ensure that such works planned within budgets are covered by, and are implemented effectively and economically within programme dates, in a manner fully compliant with company procedures. • Record and schedule all energy/fuel costs and consumptions including humidity levels and daily indoor/ outdoor temperatures as required. Ensure the >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22

Made with FlippingBook - Online catalogs