Student Roost - Contracts Manager (Building Services)

Student Roost - Contracts Manager (Building Services)

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Contracts Manager (Building Services) Candidate Information Pack

About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland.

We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 19,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Jessica Gallop Director of People

Our Locations: Aberdeen Bath Belfast Birmingham Brighton Bournemouth Chester

Durham Edinburgh Glasgow Leicester Liverpool London Newcastle

Nottingham Sheffield Southampton

Swansea Warwick Wrexham York

*image for illustrative purposes only

WHAT WE OFFER

• Flexible tenancy lengths • Each site’s facilities have been tailored to their environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home

Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.

High Support – High Challenge

Freedom in a Framework

Lift

Reward what’s right

People over Policy

Base Camp

MORE ON VALUES

Let’s start with what they’re not…

They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.

Our values are the things we value here. The things that are important to us and the things we pursue and protect.

A

D

I

H

Authenticity

Integrity

Humility

Decency

C

C

P

C

Curiosity

Perceptive Communication Courage

I

Influence

”

Job Description

Main Duties and Responsibilities Contractors & Suppliers

• Regularly review new supply chains and value for money of all Outsourced services. • Work closely with the Head of Procurement and Head of Estates on the strategy for major contract renewal and retendering. • Prepare PQQ and tender specifications for Outsourced services and let new contracts in good time. • Chair regular contract review meetings and ensure minutes, action logs and performance reports are produced monthly. • Produce contractor improvement plans as and when is necessary. • Review customer and property feedback regularly and introduce continuous improvement plans. • Ensure all Insurance and liability policies are up to date. • Ensure Quoted works are registered and actioned in good time within budget allocations and work closely with the Estates Maintenance Manager. • Produce Audit Invoices reports to ensure contractors are involving in accordance with contract rates, reasonable hours and correct times have been stated. • Have good working knowledge of forms of contract JCT or NIC. Health and Safety Policy • Practice an unrelenting approach to safety and welfare by adherence to all safety policies and processes in our organisation. • Report on and control of all Outsourced PPM and Statutory Testing contracts related to Gas Safety, M&E services, Lifts and Fire Systems. • Ensure sites awareness of the need to review contractors’ RAMS support sites in this process. • Organise with the property managers training sessions for staff in process management of engaging a contractor for reactive or planned maintenance.

Customers • Champion always, the Customer Service to our students. • Working with all parts of Estates team to ensure that all Planned and reactive maintenance is carried out in a timely customer focused manner. • Manage Contractors reports on Customer Focused SLA and KPI’s. • Ensure we get Value for money. • Benchmark reports against competitors • Monitor Chase/Recall levels and act on reports. People • Champion always, the Customer Service to our students. • Working with all parts of Estates team to ensure that all Planned and reactive maintenance is carried out in a timely customer focused manner. • Manage Contractors reports on Customer Focused SLA and KPI’s. • Ensure we get Value for money. • Benchmark reports against competitors. • Monitor Chase/Recall levels and act on reports. Finance • Reporting on all expenditure for all Health and safety, compliance, reactive and planned maintenance activities at a site, region and national level. • Assist in Annual Budget preparation and 5 Year forecast costs.

Person Specification

What You’ve Done Before • Administration of multiple activities. • Worked with MS Excel, Word and PowerPoint. • Worked across multiple work streams.

• Worked with a CAFM system (Planet or Mpro5 or Equivalent). • Produced or managed Dashboard reporting on SLA and KPIs.

What You’re Good At/ Known For • Building and sustaining high-quality relationships with contractors, suppliers, customers, clients and colleagues. • Commercially savvy. • Inclusive of others, non-judgmental, fair. • Presence and credibility to work with a wide range of groups and individuals.

• Highly organised, on time, well-presented. • Innovative approach to problem solving. • High Attention to detail.

About You

WHAT WILL IT TAKE?

Mental Effort • This is a role of competing priorities and as a seasonal operation, there are times of year when workloads may spike or unplanned incidents will take over. The role requires someone highly organised, but someone who is calm and pragmatic in their response to changes. • Despite solid planning, short-notice work may be required of you. • Unpredictable pattern of activity, no two days are the same and this role would be more suited to someone who can operate effectively in a highly-varied environment. • Focused on detail and tight contractor control.

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK For more information please contact Hayley Mintern or James Gregory. Applications should consist of a CV and cover letter and sent to Hayley.mintern@mrgpeople or james. [email protected]