Savills - Resident Services Manager

Savills - Resident Services Manager

RESIDENT SERVICES MANAGER Candidate Information Pack

ABOUT US

Whatever the type and wherever the property, Savills’ experts can help to manage it.

Our vision is simple – to be the best forward-thinking provider of property management services in all of our markets, giving clients and end users the highest level of service at all times. Savills offer property management expertise across all areas of real estate, at every stage of the development life cycle. Adding value to assets is our primary focus, along with providing real insight and forward-thinking advice from our flexible team of global experts. Savills’ customer-first approach combined with an in-depth knowledge of property and a global presence enables us to deliver best-in-class property management services to clients , and to offer an enhanced experience for occupiers, visitors, shoppers and residents.

No matter which word springs to mind first when you’re thinking of the Northern Quarter, there’s no denying it’s a cherished part of Manchester; a city centre district sitting in-between Ancoats and Piccadilly and a centre of alternative and bohemian culture.

The Astley is 135 apartments in

Manchester city centre boast living spaces that simply draw you in; stylish Amtico flooring, white walls and light flowing through the floor-to-ceiling windows for a warm vibe. Part of what makes life at The Astley that little bit more special are the exclusive onsite amenities that you’re welcome to take advantage of, simply for

choosing our homes for rent in Manchester. What makes The Astley special is the extra room we offer our Residents from break areas to communal space for socialising.

This includes a rooftop terrace with views of the Manchester skyline; it’s the view awaiting you from our fantastic rooftop terrace. With BBQs for those summer sizzlers (or winter warmers), this rooftop terrace shines in summer or in winter. The cosy covered snug and Pergola, meanwhile, mean our residents can enjoy this space no matter the weather. Our residents’ lounge is a cool, chilled setting – and a great social space for residents too.

JOB DESCRIPTION

Job Title

Resident Services Manager

Site Name and Location

The Astley

Working Hours

5 over 7 days - various shifts

Salary

Competitive

Purpose of the role

To provide on-site lettings and property management services to a 135 unit build to rent residential development in Manchester To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities • Dealing with initial enquiries, booking in viewings and negotiating offers

• Agreeing leasing offers and processing these in line with Savills procedures

• Liaising with appointed letting agent(s) during initial let up period

• Post initial let up, uploading availability details to marketing portals and updating adverts as necessary

• Completing all applicant vetting in line with Savills procedures

• Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building

• Organising and running tenant services via third parties and in house

• Ensuring up to date resident communication via various channels including social media

• Seeking special offers and discounts for residents from local businesses

• Creating a community feel through communication, events and innovations

• To act as first point of call for residents to report maintenance issues

• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained

• Carrying out regular inspections of communal areas and apartments

• Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required • Organising minor works between tenancies to maintain first class presentation of apartments • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information

• Completing check in and check out reports; determining deposit returns

• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

• Undertaking tenancy renewals, driving rental growth

• Providing regular asset performance reports and attending monthly meetings with line manager • Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market • Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income

• Establishing and delivering additional income streams where appropriate

Skills, Knowledge and Experience • Strong customer service ethic / background

• Positive, can do attitude

• Common sense approach

• Ability to think on their feet and make considered decisions

• Outgoing, warm and friendly personality

• Organised, meticulous, tenacious

• Excellent written and spoken etiquette

• IT literate and Social media savvy

• Strong financial management skills

• ARLA/IOSH – Preferred

HOW TO APPLY

For a confidential and informal discussion, please contact the Savills’ appointed recruitment partners James Gregory and Hannah Searle at The Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to; [email protected] and. [email protected] Closing date Monday 24th May 2021.