Senior Operations Manager - Abodus

Senior Operations Manager - Abodus

Candidate Information Pack

Senior Operations Manager

1 Contents

Welcome to Abodus Student Living

2 Our portfolio and future plans for Abodus Student Living

3 Job description and person specification; have you got what it takes?

4 The application process and how to apply for this role

Welcome

ABODUS is a vertically integrated investment, development, asset and facilities management company of purpose-built student housing (“PBSH”) facilities in the UK. Formed four years ago, Abodus is led by a highly experienced executive team with a combined expertise of 85 years. Working in the sector since the late 1990’s, the 360° management team has decades of experience from investment and portfolio management to asset development and on to adding value through operations and asset management. environment that helps students to achieve more. We understand that for students to excel they need to feel comfortable and secure in their surroundings; accredited by ANUK, Abodus strives to exceed the benchmark industry standards and offer our residents a hassle-free, cost-effective living experience. Abodus Student Living does not just provide value-for-money accommodation for students, our central aim is to create an

Our Portfolio

With 3200+ beds across 6 UK cities

Newcastle

Sheffield

Brighton

Bristol

Liverpool

Leeds

Abodus offer a range of room types and rates to ensure living with us is an inclusive and viable option for most students.

The standard, cleanliness and appearance of our accommodation remains consistent regardless of room type, so a student knows that a booking with us is a guarantee of quality and professionalism. We work hard to balance the commercial requirements of running student accommodation to the highest standards with the provision of value driven rental rates. Our buildings are designed to the highest industry standards with two new buildings launched in September 2018, 900+ beds in Sheffield and Leeds opened in Autumn 2019 and with more to come as part of our growing portfolio of prime student accommodation assets.

Newcastle

Portland Green is Newcastle’s buzzing student village.

The largest student community in Newcastle, our campus comprises 5 modern buildings providing everything you need to enhance the university experience.

PGSV has a range of facilities to ensure our residents’ needs are fully catered for from fitness suite to study spaces and a great social events calendar when you need to take a break.

Job Description

Job Title: Senior Operations Manager Reporting To: Head of Operations Responsible For: All Site Staff

We are looking for a Senior Operations Manager to oversee the day to day operational management of the property and assist the Head of Operations. Ensuring a safe environment, managing sales, rent collection, and delivering excellent customer service to all tenants and visitors.

Job Description

• Manage the on-site reception team ensuring they have a clear understanding of individual job requirements and company objectives. Carry out relevant 1-2-1 processes. • Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service that provides clear, accurate and timely responses with tenants in relation to all queries. • Run accurate system performance reports. • Ensure all >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18

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