Student Roost - Senior Operations Manager

Student Roost - Senior Operations Manager

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Senior Operations Manager Candidate Information Pack

Senior Operations Manager

About Us

We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland. We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 19,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

Candidate Information Pack

As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Senior Operations Manager

Locations

Birmingham

Aberdeen

Bath

Belfast

Bristol

Chester

Coventry

Durham

Newcastle

Leicester

Liverpool

London

Southampton

York

Wrexham

Swansea

Candidate Information Pack

m Bournemouth

Brighton

Edinburgh

Glasgow

Nottingham

Sheffield

e

Senior Operations Manager

Our Culture

Much is documented about the culture of an organisation; too much, some say. Or rather, that more effort can often be placed into the documenting of a culture and values, than the effort put into truly embracing and living the values of an organisation. We’re going to be the latter. We’re going to be better. You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our People and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop.

Candidate Information Pack

Our values are delivered, not just displayed High challenge high support

Freedom in a framework

People over policy

Base Camp

Lift

Reward what’s right

Senior Operations Manager

Our Values

We work hard and play hard. We’re here to win, but we don’t lose sight of the fact we spend more time at work than anywhere else, it needs to be enjoyable.

Be yourself, everyone else is taken. We’re a diverse bunch and we welcome and embrace our differences.

Candidate Information Pack

We teach, train and develop our people; we believe you should be better tomorrow than you were yesterday. We commit to the growth of our people, the business, our profits, our resident experience and our reputation. We lift as we climb.

Have the courage to speak up, challenge when something’s not right, or when it can be better. Find your voice and know it matters. Don’t stay in your lane. Want more.

Senior Operations Manager

You’re more than welcome to be here; made to feel welcome from your first day with us – and every day thereafter. Make others welcome. This is someone’s home after all. • We expect everyone in our team to be treated with dignity and respect and we’re not ok with anyone who thinks otherwise – this won’t be the right workplace for you. • We put family first and recognise that we all have a life outside of work. We leave loudly, not making a secret of our desire to get home in time for tea. • We’re welcoming, respectful and downright excited about variety in our teams, we recognise the riches aren’t just in the profit we turn. • We all love a good story, but there’s no gossiping here, no telling tales and no sharing information that isn’t appropriate. • We use gender-neutral language and we never, ever judge others based on their lives being different to our own. • We treat one another with equal respect; we don’t let our job titles enter the room before we do.

Candidate Information Pack

Senior Operations Manager

About The Role

We’re Student Roost. And we’re on the look out for a Senior Operations Manager to join our growing team. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. This is where our Senior Operations Managers step in. Placed on assignment across various areas of the business; they heed the call for help and step in to assist the running of a property or multiple properties in one city. When our property teams are stabilised, they move onto the next task, perhaps supporting Heads of Department or Directors with discreet pieces of work. We want to avoid internal consultants, so we anchor these roles to a dedicated line manager. The Director of People takes leadership of these roles, to ensure their longer- term development needs are understood and cared for and that conflicting requests and priorities can be unblocked. The role has a solid grounding in Operations and can confidently lead both a local property team and operations managers. It’s a role requiring a great deal of mobility and flexibility. The working hours are 37.5 per week with shift being 5 days out of 7 days. Weekend work will be required on a rota basis. The key accountabilities of the role can be expressed through the Operations Manager Job Description (below), in addition to the following capabilities: • An exceptional ability to build relationships with peers and team members • Able to identify discord in teams and remedy appropriately • Ability to quickly and succinctly assess the needs of a particular scenario and articulate the programme of works to address • Excellent time management skills • Ability to lead on People development, performance management and recruitment of Manager roles and below.

Candidate Information Pack

Key Accountabilities Safety & Welfare

• Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective property for all statutory and legal accountabilities we hold; furthermore, ensure that your teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Responsible for the completion of any and all Health & Safety routine checks and Planned Preventative Maintenance schedules. Customers • Champion always, the needs of our customers, leading by example and demonstrating a personal desire for high levels of service in all interactions. • Manage the provision of a service in your property that is constantly pursuing customer retention and recommendation. • Represent the voice of the customer at all levels in the business, ensuring that the decisions you make are done so with the customer at the forefront. • Know your customer – ensure you lead by example in getting to know each of your customers; learning about their life at University, the courses they study, how they want events to be run in the property and maintain a solid >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

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